PRCA National Conference 2014: Tony Langham presentation
Objectives 
Stimulate debate 
Intellectual content 
Encourage conversation 
#ReputationMatters
http://www.slideshare.net/Mattcartmell/220714-toolkit-the-economics-of-reputation- 
37538296?ref=http://www.prca.org.uk/default.asp?pid=2095
What is reputation? 
Why has reputation become a critical issue? 
How is reputation created? 
How does reputation create value? 
How can reputation be measured?
SHEILA MITCHELL, Marketing Director, Public Health England 
NIGEL GILBERT, Chief Marketing and Communications Officer, TSB Bank 
GEORGE PASCOE-WATSON, Partner Portland 
CHRIS SATTERTHWAITE, Chris Chief Executive, Chime Communications 
ZITAH MCMILLAN, Director of Communications and International, Financial Conduct Authority 
SUE GARRARD, Senior Vice-President of Communications and Sustainable Development, Unilever 
AMANDA MACKENZIE, Chief Marketing and Communications Officer, Aviva
George Pascoe-Watson 
Partner 
Portland 
Amanda Mackenzie 
Chief Marketing and Communications Officer 
Aviva 
Zitah McMillan 
Director of Communications and 
International Financial Conduct Authority 
What is reputation to you? 
Why has reputation 
become a critical issue? 
How is reputation created?
PRCA National Conference 2014: Tony Langham presentation
“The communications professionals view” 
“The public’s view”
PR Council 
IOD Scotland 
Lansons 
Social Media 
Your organisation?
PRCA National Conference 2014: Tony Langham presentation

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PRCA National Conference 2014: Tony Langham presentation