Presentation by Ishak Ebrar Cubucku made at the OECD Conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014)
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The e-visa program has issued over 5.8 million e-visas, achieving rapid milestones in its implementation, especially with the significant increase in issuance frequency. The system operates 24/7, providing accessibility for applicants across various countries, while also integrating features like family and group applications and multi-language support. Challenges addressed include user difficulties with local practices and data entry formats, which are being continuously improved based on user feedback.
Presentation by Ishak Ebrar Cubucku made at the OECD Conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014)
- 4. e-Visa
- 5. We issued over 5.800.000 e-Visas to date. 1 millionth e-Visa was issued 334 days later. 2 millionth e-Visa was issued 57 days, 3 millionth 41 days, 4 millionth 34 days later. 5 millionth e-Visa was issued only 20 days later.
- 6. 2816 1591 1558 1400 1136 860 827 645 511 473 395 351 337 321 251 245 226 223 209 191 188 187 175 168 162 157 153 151 124 123 119 108 83 77 73 64 59 55 55 48 28 25 20 13 3 0 500 1000 1500 2000 2500 3000 Thanks to EVAS, we reached out to 60 more countries.
- 7. Evaluation Strengths of EVAS • Thanks to e-Visa Application System, we reach out to thousands of people who do not have a Turkish mission in their vicinity. Contributes to trade/tourism. • EVAS is available 24/7. Single point of trust. • An e-Visa application can be created wherever an uninterrupted internet connection exists. • Family application and group application have been intregrated in the system for ease of use. • Payment of e-Visa fee (single currency USD) by credit or debit card has been included in the system. • Questions and suggestions of applicants are replied to over e-Visa Support Desk (24/7) module. All feedback received from users are being used to improve the system. • German, Spanish, Polish languages added. First impression, best impression. • Speed/security balance optimized. Obstacles that we had to overcome • Local practices did not make much sense for the users in some cases. For instance, some users did not want to enter their parents’ names in the related fields. • Date format could not be understood by some applicants. • Some users did not want to fill in the ‘Surname’ field since they do not have a surname.