How to Better
Use Social
Media and
Engage with
Public
Audiences On
Conservation
March 7, 2019
Communications Framework
2
3	
Photo	@pedromcbride	//	A	giraffe	kiss	@r.e.s.c.u.e.	Wishing	Kenya	peace	after	their	
election.	#wildlife	#orphanage	#blackandwhitephoto	#nature	#kenya	
Permalink	 621k	 80m	 12m	
Kenya	Election	(excl.	Media	Outlets),	Kenya	Election	generic,	Kenya	Election,	Kenya	Election	geol...	
Instagram	 620k	 1779	
08/09/2017	
National	Geogra...	
@natgeo	-	80m	Subscribers
What Are Social Media?
4
Global Social Media Trends
5	
Social Messaging
Over-the-top
messaging and SMS
messaging are
Millennials preferred
choice of
communication.
Consumers also
greatly trust
information they
receive through
social messaging.
Influencer
Marketing
Consumers want
authenticity and
brands are using
micro-influencers to
get higher
engagement.
Video
90% of all content
shared by social
media users was
video in 2017.
Ephemeral Content
Typically disappears
within 24 hours but
yields higher
engagement rates
Rise of Augmented
Reality
Use of A/R on mobile
phones is an
engaging way for
marketers to reach
their audiences
Instagram Stories
Facebook’s Chief
Product Officer,
Chris Cox, predicted
that the Stories
format will surpass
feeds as the primary
way people share
things with their
friends sometime
next year.”
The Internet Minute
6
Social Media in Kenya
7	Source: Hootsuite, Digital in East Africa in 2018
Social Media Users are Urban
8	
Location	 #	of	Posts	 %	of	Total	Geo-Tagged	Posts	
Nairobi	 619,946	 85.1%	
Mombasa	 44,322	 6.1%	
Nakuru	 27,751	 3.8%	
Kisumu	 18,033	 2.5%	
Uasin	Gishu	 18,022	 2.5%	
Location	 Users	–	min/max	 %	of	Total	Geo-Tagged	Users	
Nairobi	 4.25	–	5.10	 85.0%	
Mombasa	 0.15	–	0.18	 3.0%	
Eldoret	 0.05	–	0.05	 0.9%	
Nakuru	 0.05	–	0.05	 0.9%	
Kisumu	 0.03	–	0.04	 0.6%	
Source: Sochin Limited
Organic reach: 8%
Organic reach: 6%
Source: Facebook Audience Insights
Algorithms
9	
Tweets in the “While You Were
Away” category are determined
by “user engagement”
“Show Me the Best Tweets First”
is based on relevance and not
chronology. The tweets are based
on accounts you interact with
most, tweets you engage with
and much more.
Several	categories	affect	which	
posts	will	be	shown	first:	
	
• Number	of	likes	and	comments	a	
post	has	
• Your	relationship	with	the	user	
posting	
• The	timeliness	of	the	post	
• What	you	share	directly	with	
users	
• The relevancy score predicts
whether or not a user will like,
click, comment, share, hide, or
even mark a post as spam. Ads
also receive a score
• Prioritizing friends shows posts
from friends over the Pages
followed or promotional
content.
• If you spend time on a
particular post, FB is more likely
to show that post on your
friend’s News Feed.
• Video engagement is monitored
and users already engaged with
videos will see more of them.
Are Social Media an Equal Playing Field?
10
Echo Chambers
11
Echo Chambers
12
Objectives
13	
Brand	
Visibility	 Engagement	
Brand	
Preference	&	
Advocacy	
Market	Share	
Purchase	
Consideration	
Thought	
Leadership	
Crisis	
Management
Engagement Metric - Twitter
14	
1-3% engagement is the norm, globally (and high
by advertising standards, today). However in
Kenya, 3% is very low for a campaign. The
market constantly outperforms in engagement.
Ad:Dynamo
Engagement Metric - Facebook
15	
Source: Hootsuite, “Facebook Engagement Insights & Benchmarks”
Engagement Metric - Facebook
16	
Source: Hootsuite, “Facebook Engagement Insights & Benchmarks”
Constructing Content
17	
Rational
Content
Emotional
Content
Communications
Example - Fundraising
18
Using Influencers
19
Ivory Burn April 2016
20
Platform Distribution
21	
+40K	%	178m	
Estimated	Reach	
+47K	%	2.15b	
Impressions	
+32K	%	130k	
Volume	
0	
5000	
10000	
15000	
20000	
25000	
30000	
35000	
40000	
45000	
Facebook	 Twitter	 Instagram	 Sinaweibo	 Google+	 Youtube	 Dailymotion	
Blog	 Website	 Media	 Offline	Press	 Forum	 Reviews	 Comments	
Ivory	
burn	
Online	
event
Hashtags and Mentions
22
Top Positive Posts
23
Top Negative Posts
24
Use of Visuals
25
Geographic Distribution
26	
Kenya	 Botswana	 Gabon	 Uganda	
#	of	posts	and	reposts	 37,055	 66	 26	 459	
Impressions	 791,862,753	 44,121	 91,735	 5,113,06
7	
Estimated	Reach	 62,646,823	 3,479	 7,335	 405,474	
China	 Hong	Kong	 Vietnam	
#	of	posts	and	reposts	 119	 271	 14	
Impressions	 72,107,582	 1,715,252	 9,241	
Estimated	Reach	 5,063,198	 131,656	 737	
Rest	of	Africa	 US	 UK	
#	of	posts	and	reposts	 5,592	 16,628	 7,012	
Impressions	 40,094,480	 369,261,693	 104,013,180	
Estimated	Reach	 3,145,933	 30,091,231	 8,535,490
Influencers
27	
Rank	 Account	 Tweets	 Followers	
1	 IG|@USEmbassyNairobi	(@USEmbassyKenya)	 	705		 	140,264		
2	 Evelyne	Gathoni	(@EvelyneGathoni)	 	546		 	396		
3	 Denise	O'Toole	(@DotooleO)	 	540		 	985		
4	 Baby	J	(@2njeri)	 	517		 	1,249		
5	 wildlifedirect	(@wildlifedirect)	 	445		 	12,788		
6	 Kenya	Wildlife	(@kwskenya)	 	427		 	89,871		
7	 Ravi	(@RavS82)	 	399		 	1,973		
8	 Dr.	Paula	Kahumbu	(@paulakahumbu)	 	381		 	85,228		
9	 Ali	Van	Zee	(@alikat747)	 	352		 	5,347		
10	 Tembea	Africa	(@TembeaAfrica)	 	330		 	808		
11	 #EndTribalismNow	(@Eddiejimmy)	 	306		 	1,887		
12	 SeaDolphinLover	(@SeaDolphinLove1)	 	303		 	616		
13	 Justus	Tharao	(@justustharao)	 	301		 	8,002		
14	 #WildlifeWarrior	(@ontita_vincent)	 	297		 	537		
15	 Ambassador	Bob	Godec	(@BobGodec)	 	284		 	29,883		
16	 AWF	(@AWF_Official)	 	270		 	40,576		
17	 Rebecca	W.	Ellison	(@Weslie19)	 	270		 	1,236		
18	 Ken	Gitau	(@GitauKE)	 	263		 	612		
19	 Smriti	Vidyarthi	(@SmritiVidyarthi)	 	259		 	214,712		
20	 Harry	Voo	(@HarryVoo123)	 	255		 	162		
21	 Charliealpha011	(@charliealpha011)	 	253		 	1,439		
22	 Paul	Udoto	(@pauludoto)	 	229		 	7,099		
23	 KBCChannel1	(@KBCChannel1)	 	212		 	85,280		
24	 Digital	Humanitarian	(@PhilipOgola)	 	201		 	37,137		
25	 Ollivier	Yves	(@ollivier_yves)	 	199		 	357		
26	 nonvlinders	(@Nonvlinders)	 	188		 	609		
27	 Dawn	Scholes	(@DawnScholes)	 	186		 	105		
28	 Donna	Sudbury	(@Seagypsy40)	 	180		 	931		
29	 Parth	Padia	(@ItsPadia)	 	174		 	10		
30	 Little	dragon	(@Mosioatunya11)	 	170		 	65		
Ranked	by	#	of	Tweets	
Rank	 Account	 Tweets	 Followers	
1	 Twitter	(@twitter)	 1	 	54,546,747		
2	 BBC	News	(World)	(@BBCWorld)	 3	 	14,150,559		
3	 National	Geographic	(@NatGeo)	 1	 	11,407,656		
4	 TIME.com	(@TIME)	 1	 	10,441,978		
5	 The	Associated	Press	(@AP)	 1	 	7,482,890		
6	 Washington	Post	(@washingtonpost)	 2	 	6,362,670		
7	 The	Guardian	(@guardian)	 2	 	5,518,860		
8	 CBS	News	(@CBSNews)	 1	 	4,447,767		
9	 China	Xinhua	News	(@XHNews)	 3	 	3,937,979		
10	 Lonely	Planet	(@lonelyplanet)	 1	 	3,421,254		
11	 Sky	News	(@SkyNews)	 2	 	3,244,757		
12	 Bloomberg	(@business)	 2	 	3,126,193		
13	 norman	reedus	(@wwwbigbaldhead)	 1	 	2,754,097		
14	 Department	of	State	(@StateDept)	 1	 	2,607,561		
15	 JARED	LETO	(@JaredLeto)	 1	 	2,233,543		
16	 FRANCE	24	(@FRANCE24)	 1	 	2,227,729		
17	 WWF	(@WWF)	 1	 	2,134,213		
18	 Nat	Geo	Photography	(@NatGeoPhotos)	 1	 	1,938,334		
19	 The	Independent	(@Independent)	 6	 	1,906,169		
20	 Agence	France-Presse	(@afpfr)	 1	 	1,872,352		
21	 The	Indian	Express	(@IndianExpress)	 1	 	1,730,425		
22	 Daily	Mail	Online	(@MailOnline)	 2	 	1,637,219		
23	 Uhuru	Kenyatta	(@UKenyatta)	 6	 	1,426,909		
24	 banksy	(@thereaIbanksy)	 1	 	1,411,634		
25	 CLAUDIA	BAHAMON	(@CLAUDIABAHAMON)	 3	 	1,365,116		
26	 Scientific	American	(@sciam)	 1	 	1,341,090		
27	 Bear	Grylls	(@BearGrylls)	 1	 	1,278,551		
28	 BBC	Africa	(@BBCAfrica)	 1	 	1,247,654		
29	 dna	(@dna)	 1	 	1,167,005		
30	 NTV	Kenya	(@ntvkenya)	 92	 	1,139,386		
Ranked	by	#	of	Followers
Speaking with One Voice
28	
AWF	 	1,300,000		 	191,000		 	113,000		 	2,736		
IFAW	 	727,000		 	105,000		 	77,400		 	87,538		
Save	the	Elephants	 	571,209		 	202,000		 	74,400		 	3,073		
Born	Free	 	312,000		 	65,400		 	107,000		 -
USAID	Kenya	 	275,574		 - 	31,500		 	299		
KWS	 	165,769		 	66,400		 	381,000		 	255		
Lewa	Conservancy	 	142,000		 	143,000		 	36,300		 	15,780		
Ol	Pejeta	 	136,000		 	129,000		 	45,800		 	3,011		
USAID	EA	 	112,000		 - 	8,565		 -
WWF	Kenya	 	32,000		 	5,288		 	12,300		 	279		
Tusk	Trust	 	29,000		 - 	19,700		 	213		
WWF	Africa	 	26,000		 	2,323		 	1,688		 	33		
EA	Wildlife	Society	 	24,140		 	1,562		 	5,052		 	20		
Lion	Guardians	 	13,600		 	1,576		 	5,033		 	2,378		
Space	for	Giants	 	12,000		 	123,000		 	6,526		 	92		
Wildlife	Direct	 	7,331		 	4,974		 	25,200		 	1,025		
Kenya	Wildlife	Trust	 	5,735		 	1,225		 	4,139		 	1		
KWCA	 	2,823		 - 	1,505		 	12		
Total	 	3,894,181		 	1,041,748		 	956,108		 	116,745
Conclusions
1.  Have clear objectives and a strategy
2.  Know who your audience is and what they want
3.  It takes resources to be successful
4.  Social media is a fickle business
5.  Build meaningful networks
29
Contact
30	
Sochin Limited
Noah W. Miller, Managing Director
NMiller@sochin.agency
0721.403.574
www.sochin.agency
Marula Manor
Marula Lane
Karen, Nairobi

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Presentation to Conservation Communications Forum in Nairobi

  • 1. How to Better Use Social Media and Engage with Public Audiences On Conservation March 7, 2019
  • 3. 3 Photo @pedromcbride // A giraffe kiss @r.e.s.c.u.e. Wishing Kenya peace after their election. #wildlife #orphanage #blackandwhitephoto #nature #kenya Permalink 621k 80m 12m Kenya Election (excl. Media Outlets), Kenya Election generic, Kenya Election, Kenya Election geol... Instagram 620k 1779 08/09/2017 National Geogra... @natgeo - 80m Subscribers
  • 4. What Are Social Media? 4
  • 5. Global Social Media Trends 5 Social Messaging Over-the-top messaging and SMS messaging are Millennials preferred choice of communication. Consumers also greatly trust information they receive through social messaging. Influencer Marketing Consumers want authenticity and brands are using micro-influencers to get higher engagement. Video 90% of all content shared by social media users was video in 2017. Ephemeral Content Typically disappears within 24 hours but yields higher engagement rates Rise of Augmented Reality Use of A/R on mobile phones is an engaging way for marketers to reach their audiences Instagram Stories Facebook’s Chief Product Officer, Chris Cox, predicted that the Stories format will surpass feeds as the primary way people share things with their friends sometime next year.”
  • 7. Social Media in Kenya 7 Source: Hootsuite, Digital in East Africa in 2018
  • 8. Social Media Users are Urban 8 Location # of Posts % of Total Geo-Tagged Posts Nairobi 619,946 85.1% Mombasa 44,322 6.1% Nakuru 27,751 3.8% Kisumu 18,033 2.5% Uasin Gishu 18,022 2.5% Location Users – min/max % of Total Geo-Tagged Users Nairobi 4.25 – 5.10 85.0% Mombasa 0.15 – 0.18 3.0% Eldoret 0.05 – 0.05 0.9% Nakuru 0.05 – 0.05 0.9% Kisumu 0.03 – 0.04 0.6% Source: Sochin Limited Organic reach: 8% Organic reach: 6% Source: Facebook Audience Insights
  • 9. Algorithms 9 Tweets in the “While You Were Away” category are determined by “user engagement” “Show Me the Best Tweets First” is based on relevance and not chronology. The tweets are based on accounts you interact with most, tweets you engage with and much more. Several categories affect which posts will be shown first: • Number of likes and comments a post has • Your relationship with the user posting • The timeliness of the post • What you share directly with users • The relevancy score predicts whether or not a user will like, click, comment, share, hide, or even mark a post as spam. Ads also receive a score • Prioritizing friends shows posts from friends over the Pages followed or promotional content. • If you spend time on a particular post, FB is more likely to show that post on your friend’s News Feed. • Video engagement is monitored and users already engaged with videos will see more of them.
  • 10. Are Social Media an Equal Playing Field? 10
  • 14. Engagement Metric - Twitter 14 1-3% engagement is the norm, globally (and high by advertising standards, today). However in Kenya, 3% is very low for a campaign. The market constantly outperforms in engagement. Ad:Dynamo
  • 15. Engagement Metric - Facebook 15 Source: Hootsuite, “Facebook Engagement Insights & Benchmarks”
  • 16. Engagement Metric - Facebook 16 Source: Hootsuite, “Facebook Engagement Insights & Benchmarks”
  • 20. Ivory Burn April 2016 20
  • 21. Platform Distribution 21 +40K % 178m Estimated Reach +47K % 2.15b Impressions +32K % 130k Volume 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 Facebook Twitter Instagram Sinaweibo Google+ Youtube Dailymotion Blog Website Media Offline Press Forum Reviews Comments Ivory burn Online event
  • 26. Geographic Distribution 26 Kenya Botswana Gabon Uganda # of posts and reposts 37,055 66 26 459 Impressions 791,862,753 44,121 91,735 5,113,06 7 Estimated Reach 62,646,823 3,479 7,335 405,474 China Hong Kong Vietnam # of posts and reposts 119 271 14 Impressions 72,107,582 1,715,252 9,241 Estimated Reach 5,063,198 131,656 737 Rest of Africa US UK # of posts and reposts 5,592 16,628 7,012 Impressions 40,094,480 369,261,693 104,013,180 Estimated Reach 3,145,933 30,091,231 8,535,490
  • 27. Influencers 27 Rank Account Tweets Followers 1 IG|@USEmbassyNairobi (@USEmbassyKenya) 705 140,264 2 Evelyne Gathoni (@EvelyneGathoni) 546 396 3 Denise O'Toole (@DotooleO) 540 985 4 Baby J (@2njeri) 517 1,249 5 wildlifedirect (@wildlifedirect) 445 12,788 6 Kenya Wildlife (@kwskenya) 427 89,871 7 Ravi (@RavS82) 399 1,973 8 Dr. Paula Kahumbu (@paulakahumbu) 381 85,228 9 Ali Van Zee (@alikat747) 352 5,347 10 Tembea Africa (@TembeaAfrica) 330 808 11 #EndTribalismNow (@Eddiejimmy) 306 1,887 12 SeaDolphinLover (@SeaDolphinLove1) 303 616 13 Justus Tharao (@justustharao) 301 8,002 14 #WildlifeWarrior (@ontita_vincent) 297 537 15 Ambassador Bob Godec (@BobGodec) 284 29,883 16 AWF (@AWF_Official) 270 40,576 17 Rebecca W. Ellison (@Weslie19) 270 1,236 18 Ken Gitau (@GitauKE) 263 612 19 Smriti Vidyarthi (@SmritiVidyarthi) 259 214,712 20 Harry Voo (@HarryVoo123) 255 162 21 Charliealpha011 (@charliealpha011) 253 1,439 22 Paul Udoto (@pauludoto) 229 7,099 23 KBCChannel1 (@KBCChannel1) 212 85,280 24 Digital Humanitarian (@PhilipOgola) 201 37,137 25 Ollivier Yves (@ollivier_yves) 199 357 26 nonvlinders (@Nonvlinders) 188 609 27 Dawn Scholes (@DawnScholes) 186 105 28 Donna Sudbury (@Seagypsy40) 180 931 29 Parth Padia (@ItsPadia) 174 10 30 Little dragon (@Mosioatunya11) 170 65 Ranked by # of Tweets Rank Account Tweets Followers 1 Twitter (@twitter) 1 54,546,747 2 BBC News (World) (@BBCWorld) 3 14,150,559 3 National Geographic (@NatGeo) 1 11,407,656 4 TIME.com (@TIME) 1 10,441,978 5 The Associated Press (@AP) 1 7,482,890 6 Washington Post (@washingtonpost) 2 6,362,670 7 The Guardian (@guardian) 2 5,518,860 8 CBS News (@CBSNews) 1 4,447,767 9 China Xinhua News (@XHNews) 3 3,937,979 10 Lonely Planet (@lonelyplanet) 1 3,421,254 11 Sky News (@SkyNews) 2 3,244,757 12 Bloomberg (@business) 2 3,126,193 13 norman reedus (@wwwbigbaldhead) 1 2,754,097 14 Department of State (@StateDept) 1 2,607,561 15 JARED LETO (@JaredLeto) 1 2,233,543 16 FRANCE 24 (@FRANCE24) 1 2,227,729 17 WWF (@WWF) 1 2,134,213 18 Nat Geo Photography (@NatGeoPhotos) 1 1,938,334 19 The Independent (@Independent) 6 1,906,169 20 Agence France-Presse (@afpfr) 1 1,872,352 21 The Indian Express (@IndianExpress) 1 1,730,425 22 Daily Mail Online (@MailOnline) 2 1,637,219 23 Uhuru Kenyatta (@UKenyatta) 6 1,426,909 24 banksy (@thereaIbanksy) 1 1,411,634 25 CLAUDIA BAHAMON (@CLAUDIABAHAMON) 3 1,365,116 26 Scientific American (@sciam) 1 1,341,090 27 Bear Grylls (@BearGrylls) 1 1,278,551 28 BBC Africa (@BBCAfrica) 1 1,247,654 29 dna (@dna) 1 1,167,005 30 NTV Kenya (@ntvkenya) 92 1,139,386 Ranked by # of Followers
  • 28. Speaking with One Voice 28 AWF 1,300,000 191,000 113,000 2,736 IFAW 727,000 105,000 77,400 87,538 Save the Elephants 571,209 202,000 74,400 3,073 Born Free 312,000 65,400 107,000 - USAID Kenya 275,574 - 31,500 299 KWS 165,769 66,400 381,000 255 Lewa Conservancy 142,000 143,000 36,300 15,780 Ol Pejeta 136,000 129,000 45,800 3,011 USAID EA 112,000 - 8,565 - WWF Kenya 32,000 5,288 12,300 279 Tusk Trust 29,000 - 19,700 213 WWF Africa 26,000 2,323 1,688 33 EA Wildlife Society 24,140 1,562 5,052 20 Lion Guardians 13,600 1,576 5,033 2,378 Space for Giants 12,000 123,000 6,526 92 Wildlife Direct 7,331 4,974 25,200 1,025 Kenya Wildlife Trust 5,735 1,225 4,139 1 KWCA 2,823 - 1,505 12 Total 3,894,181 1,041,748 956,108 116,745
  • 29. Conclusions 1.  Have clear objectives and a strategy 2.  Know who your audience is and what they want 3.  It takes resources to be successful 4.  Social media is a fickle business 5.  Build meaningful networks 29
  • 30. Contact 30 Sochin Limited Noah W. Miller, Managing Director [email protected] 0721.403.574 www.sochin.agency Marula Manor Marula Lane Karen, Nairobi