PRESTO Continuous Improvement 2018 product profile
- 1. Overview Continuous improvement is everybody’s job. The team at TOPP Tactical Intelligence is pleased to bring to you PRESTO Continuous Improvement, the easy-to-use business solution ensuring that innovation and the changes which come with it are given top priority on your business & digital transformation agenda Operating model management with PRESTO Continuous Improvement 2018 product profile
- 2. Your entire organisation all on one screen PRESTO offers maximum flexibility in managing your organisational chart, its people, processes and everything else that your business leaders need to understand the landscape of your company • 6 divisions • 243 employees • 21 teams • 199 processes Add, modify and delete teams with ease communicating to your HR department organisational changes as they are made in real time 2
- 3. Welcome to PRESTO Continuous Improvement Prior to using PRESTO in the business-as-usual environment, your leadership team will have their say ensuring that the operating model architecture of your organisation is clearly (and digitally) defined Long term goals, objectives & metrics Skill development strategy & roles & responsibilities Risk management strategy & audit IT application management strategy Risk, Compliance & Quality control 3
- 4. Strategy Planning (Hoshin Kanri planning & KPIs) Where your top-down strategy meets your bottom-up results 4
- 5. Long term goals, annual objectives & core metrics Cascade your corporate strategy to allow for your high level goals to become measurable business objectives at the junior levels and give meaning to your KPIs so that no-one in your organisation lacks sense of purpose. 1. 3 to 5 year goals 2. Annual objectives 3. Improvement opportunities 4. Progress metrics strategy planning Team level KPIs
- 6. Operating model management at 360° We have built PRESTO to allow your team leaders the visibility they need to digest the corporate growth strategy and operating model optimisation strategy in bite-size chunks while effectively managing expectations with both their superiors and their staff • Real-time organisational chart updating • Role & responsibly alignment • Databank of customers & service providers • Management of the supply of personnel • End-to-end taxonomy of business processes • Documentation management • Operational readiness sense-of-urgency • Portfolio of required skills & talent differentiators • Portfolio of waste reduction opportunities • Team level KPI management 6
- 7. Skill management in real time Accelerate the growth of your high performers and become more resilient with PRESTO skills management module • Job description talent profiling • Accelerated reduction of process competency knowledge gaps • Employee talent endorsement creating rich portfolio of skill database archive & friendly competition work environment • Skill awareness enhancement via PRESTO’s social media newsfeed 7
- 8. • Schedule & manage past, present, & future audits with ease. No offline reporting (spreadsheets) required • Audit template management including a wide variety of pre-loaded templates provided by ISO quality experts • 3-tier risk management structure • Process level RCSA (risk & control self- assessment) • upload support documents, forms & templates of 3rd party auditors • Robust audit reporting including non- conformance action plan management Quality control Partner with your quality control & risk auditors to build a structured risk management roadmap which will be used continuously by your team leads to ensure quality 8
- 9. Issues are identified and captured immediately as they are encountered by your employees and exported immediately to PRESTO’s issue resolution workflow kanban board End-to-end issue management The success of your business relies on the ability to react to day-to-day occurrences in business operations and the ability to manage risk and issues in a tactical manner. Subject matter experts require a platform to capture, communicate, and escalate issues in real time. 9
- 10. Innovative brainstorming made easy zoom into each team to find what your high performers want to say and start cultivating improvement hypotheses in a non-confrontational, effective manner Idea management workflow 1. Ideas are captured by subject matter experts 2. Ideas are reviewed, discussed & prioritised by the Management Team 3. Initiatives (projects) are created and ownership is assigned 4. Initiatives are managed via PRESTO’s PMO (project management office) cockpit & support kanban until completion Portfolio of business ideas report 10
- 12. IT Application Management All your IT applications, all in one place • bugs & development management • cost & benefits of IT investments • prioritisation (critical) platform • bug fix tracking audit log • holistic view of IT expenditures & investments 12
- 13. Risk & control self-assessments made easy Originally built by a group of professionals charged with assembling a SWOT team to provide an urgently requested remediation plan to put at ease a weary client who had experienced a large financial loss due to a set of weak operational controls EASI as 1-2-3 1. the corporate portfolio of risks are identified & captured in PRESTO by your Risk Team 3. processes and their controls are reconciled to historical risk event occurrences measuring probability and gravity of future occurences 4. portfolio of risk reduction control re- enforcement opportunities are captured by business operations and classified as E-eliminate, A-automate, S-standardise, I-improve the RCSA heat map 2. Business Operations identifies the complete set of controls in place to mitigate each risk and assesses their strength Corporate Risk Business Operations 13
- 14. In addition to driving capturing, validating, and transforming ideas into business opportunities, PRESTO will also teach your team how to manage change in a more collaborative and scientific manner via its project management cockpit & kanban whiteboard Drive change create a team of elite project managers • task lists • calendar scheduling • project charter • project governance • Gantt chart • roles & responsibilities • super filter & reporting capabilities 14
- 15. Copyright © 2017 by TOPP Tactical Intelligence Ltd. All rights reserved 14 executive top-down reporting modules • Strategy development (Hoshin Kanri planning) • Skills & knowledge gaps • Continuous improvement survey scheduling • Risk reduction opportunities • Issue capture & resolutions • Idea capture, cultivation & prioritisation • KPIs • Documentation management & operational readiness • Waste reduction opportunities • Initiative (projects) management • IT portfolio of initiatives • Cross selling opportunities & client cost analysis (Q4 2017) • Audit & training scheduling (Q4 2017) • Compliance & KYC (2018) Best Practice Newsfeed • Initiative cost-benefit analysis • KPI waste reduction • Skill & badge awards • Idea share brainstorm & much more! The PRESTO dashboard All the information you need to accelerate decisions, all your know-how, all in one place ...also from PRESTO CI 15
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- 17. The PRESTO Value Proposition benefits, benefits and more benefits
- 18. Overview PRESTO offers qualitative & quantitative benefits to everybody! As a cross-departmental collaboration-based, enterprise business platform promoting increased employee engagement, it would be an enormous undervaluation to promote PRESTO as solely a cost saving solution. For this we have highlighted the 7-core reasons (benefits) that PRESTO Continuous improvement is for you Increased employee engagement & sense of purpose Capacity creation from waste reduction activities (cost savings) Reduced risk from the elimination of manual work improved client service levels Increased competitive advantage by promoting ideation & innovation increased cross- departmental collaboration Accelerated sense of urgency & middle/senior level decision making What you get back benefits, benefits and more benefits 7 reasons to invest in PRESTO Continuous Improvement
- 19. Copyright © 2017 by TOPP Tactical Intelligence Ltd. All rights reserved PRESTO operational excellence Automate, foster loyalty and perform What is PRESTO? For the CHRO PRESTO is a performance-oriented, talent enrichment tool offering 360° visibility into the skill sets available to implement business opportunities and the knowledge gaps present which impede ongoing progress For the COO PRESTO is a Lean Six Sigma process improvement tool offering a means to capture and access all the key know-how of the process subject matter experts. Its algorithm installs the discipline of constant risk and waste reduction offering 360° cost/benefit visibility into the portfolio of process improvements available within the organisation to allow for accelerated tactical decision makingFor the CIO PRESTO is an IT management tool offering 360° visibility into the IT applications used by the organisation and the costs and benefits associated with bug resolution, implementing enhancements, decommissioning & consolidating best-of-breed tools, and the design & implementation of new application solutions into daily business operations For the CRO PRESTO is an operational risk management tool articulating and aligning with greater accuracy the corporate risk management strategy to the individual business processes supporting the customer value chain For the CFO PRESTO is an opportunity to reduce IT-related spending by investing in cloud computing to do things as efficient as possible so the business can do what the business needs to do: return shareholder equity For the CEO PRESTO is an organisational restructuring tool giving business leaders 360° visibility into the company’s growth strategy and its future challenges resulting from the daily friction present in the current state operating model and the best practices available to minimise variance and maximise efficiency 19
- 20. ROI on administrative activities monthly minutes dedicated to administrative activities for a team of 10 FTE minutes per month on non-value add administration 0 2000 4000 6000 8000 10000 12000 14000 16000 With spreadsheets With PRESTO with spreadsheets with PRESTO minutes per month on administrative reporting for a team of 10 FTE SAVE 75% on non-value-add administrative activities! It is estimated that an operations team can spend up to 16% of its time in non- value add administrative activities. With PRESTO you can reduce this to 4% (75% savings) Reporting Overall HC saving of 1,23 FTE (12%) 20
- 21. Start small & scale up with PRESTO (p1 of 2) install PRESTO in as many or as few teams desired allowing each team leader to choose as many or as few desired modules (functionalities) based on business needs and corporate objectives Issue resolution Operational readiness Process competency (know-how) Waste management Skill enrichment Benefits employee engagement Ideation & innovation A B C D E F Manual work reduction (risk reduction) Client service Competitive advantage (direct) MED L/M HIGH HIGH L/M M/H LOW MED HIGH M/H M/H LOW M/H LOW LOW LOW M/H M/H HIGH M/H L/M LOW HIGH HIGH MED HIGH M/H M/H MED L/M MED LOW M/H MEDMED Monthly BAU effort required (per team lead) < 30 minutes 30-60 minutes 30-90 minutes 30-60 minutes 30-120 minutes < 30 minutes Deployment effort Cost savings M/H
- 22. employee engagement Manual work reduction (risk reduction) Client service Competitive advantage (direct) Monthly BAU effort required (per team lead) 60-120 minutes 60-90 minutes 90-180 minutes 30-90 minutes 60-120 minutes 30-60 minutes Deployment effort Cost savings IT application management Roles & responsibility alignment KPI management Strategy deployment Risk management G I J K L Start small & scale up with PRESTO (p2 of 2) install PRESTO in as many or as few teams desired allowing each team leader to choose as many or as few desired modules (functionalities) based on business needs and corporate objectives Benefits MED HIGH M/H MED L/M L/M LOW LOW M/H MED LOW MED M/H HIGH M/H LOW LOW LOW HIGH M/H M/H M/H M/H HIGH HIGH HIGH HIGH HIGH HIGH HIGH MED M/H MED L/MMED Audit & conformity H HIGH
- 23. OUR STORY: How we transformed a process optimisation tool born in the corporate financial services industry into a cost-saving, performance-enhancing, business management solution available to businesses of all sizes and sectors. ‘Beauty and the Bank’ – A case study Lean Six Sigma, Premi Beauty Industries and the digital revolution OUR CLIENT: Premi spa beauty industries is a market-leading packaging company in the fragrance, skin care, make-up, and home fragrance sectors. Thanks to 360° know-how in materials and processing systems, Premi is a secure and reliable partner with regard to supplying primary packaging to the beauty industry. Premi's flagship products have always been customized packaging. Premi's P- Custom division offers unique support for the development and production of exclusive articles for its customers, from the initial concept through market launch. Premi is your quick, efficient, and reliable packaging partner! THE PARTNERSHIP Several years ago, Premi Spa decided to adopt Lean Six Sigma methodologies in their day-to-day process optimisation program in order to maximise productivity through continuous waste reduction while offering their staff a more collaboration-based work environment based on performance. Premi CFO Vivien Charrey, also a Lean Master Blackbelt who has been interviewed frequently in Italian newspapers and radio for being one of the first Lean 'pioneers' bringing lean methodologies to business process management in Italy through his boutique consulting firm ViC Advisory, reached out to TOPP Tactical Intelligence seeking business automation which would support his Lean program already put in place at Premi Spa. URL www.premispa.com 23
- 24. OBJECTIVES 1. Identify methodologies of Lean Six Sigma currently being used at Premi Spa which can be supported and automated using TOPP TI's operational excellence, cloud-based, business solution PRESTO 2. Identify additional areas of Lean methodology offered by the PRESTO solution which can enrich Premi Spa's approach in implementing Lean methodologies 3. Identify synergies in Premi's Lean methodology which allow for additional product development opportunities in the PRESTO business solution 4. Integrate PRESTO into Premi Spa's day-to-day continuous improvement program to ensure a structured and robust discipline of ongoing process waste-reduction amongst Premi staff IMMEDIATE RESULTS Many of the Lean methodologies and tools utilised at Premi were immediately supported by the PRESTO functionality suite. Charrey who had already had the entire organisational interaction touch point model of Premi Spa mapped to the business value chain, was able to quickly map processes, business interactions, and process waste reduction opportunities using the PRESTO workbench. One of the key tools giving immediate traction to the exercise included our SIPOC structured interface which was Charrey's tool of choice allowing him to capture the entire business value chain by using the materials previously prepared by his team prior to the introduction of the PRESTO solution. KPI management & reporting also became automated at Premi Spa doing away with the cumbersome spreadsheet-based management reporting previously used. Other PRESTO functionality which offered immediate value included its 5-why analysis, cycle time management for business processes and operational readiness support tool maintenance management and the PRESTO client demand heat-map giving its users visibility into where environmental factors and client peak demand activity pose risk to daily business operations. THE PRESTO VALUE PROPOSITION PRESTO, having a wide variety of operational excellence functionality offered Premi the opportunity to begin experimenting with additional continuous improvement-related tools that were not used in operations. The Lean Six Sigma skills matrix offered by PRESTO allowed Charrey the possibility to begin tracking performance at the individual level using PRESTO's easy-to-use, 4-steps-to-excellence performance tracker. Being one of the first solutions of its type in the market allowing its users to map processes with individual performance highlighting the knowledge gaps which impose operational inefficiencies, Charrey was able to support where investment in learning and development was necessary thus making several accelerated tactical decisions regarding training and coaching to those employees who needed the support. Using PRESTO's integrated waste management dashboard, Charrey was able to communicate effectively where waste reduction opportunities were opportunities for growth in the personal development plans of the staff. Furthermore, preliminary initiatives using the PRESTO automated newsfeed as a corporate best practice awareness tool are now underway at Premi engaging additional employees. CONCLUSION & RESULTS Under Charrey's guidance, the opportunity to enhance PRESTO as an operational excellence solution based on the Lean Six Sigma tools sets used at Premi Spa presented itself immediately and brought to the market several innovative solutions which have still yet to be challenged by other software providers. Being a strong advocate of managing roles and responsibilities by way of the Lean RACI matrix, Charrey worked diligently with TOPP consultants in various brainstorming sessions and successfully incorporated the tool into the PRESTO interface offering enriched visibility to human resources personnel into the roles and responsibilities of the employees. Charrey also enhanced PRESTO's process mapping module to allow for inter-departmental collaboration during the touch point analysis phase allowing the product to be one of the first official Value Chain mapping tools on the market offering a great satisfaction to all project team members from both TOPP and Premi. Since 2016 Premi is using PRESTO to track performance, communicate expectations to its staff while sharing best practices and opening the communication lines amongst its staff via the transparency offered by PRESTO's social network-style usage format. Premi Beauty Industries has recently made an investement to expand their 75-person outfit in North Italy by opening a new production plant in California. With intentions to double their headcount as well as revenues within the next three years, Charrey stated that PRESTO will be a fundamental instrument in the global management of the organisation to ensure that the Premi spa standard of excellence together with its continuous improvement program is implemented and monitored consistently at the global level.
- 25. TOPP Tactical Intelligence, Ltd. 27 Old Gloucester Street, London WC1N 3AX +39 351 221 4087 www.toppti.com [email protected] Copyright © 2017 by TOPP Tactical Intelligence Ltd. All rights reserved