The document discusses process engineering economics and the balanced scorecard approach. It provides an example of a 3PL logistics company's balanced scorecard for fiscal year 2020. The scorecard outlines objectives, initiatives, metrics and critical success factors. It also identifies opportunities, threats and support needed from management. Key business metrics included turnover of 138 million and targets for new business from Volkswagen and a joint venture. EBITDA, a key financial metric, is also explained as earnings before interest, taxes, depreciation and amortization.