3. ETIQUETTE
• Etiquette - rules governing socially acceptable
behavior.
• The practices and forms prescribed by social
convention or by authority.
• The word “Etiquette” is derived from French
which actually means “ Ticket". your ticket to
getting anything & any place you want.
• It is defined as a good behavior which
distinguishes human beings from Animals
4. IMPORTANCE
OF ETIQUETTE
• To avoid negative confrontation
• To avoid politics, i.e., in the office or work
place
• To communicate effectively with an opposing
opinion of another person(s).
• To be organized and in a uniformed way.
• Avoid work-place tension / Conflicts
• To avoid employee stress
5. And . . .
•Avoid misunderstandings
•Employee job satisfaction
•Increase productivity
•Get the job done
•To make the workplace a happy, stress-
free place
6. Etiquette Basis
Behavior:
•Exhibit a positive attitude and pleasant demeanor
•Use a firm handshake
•Maintain good eye contact
•Appropriate introductions – introduce someone by
their title and last name (Ms. Mrs. Mr. Dr. ),
unless otherwise specified
•Rise when you are introducing someone or you are
being introduced
•Be a good Listener & Soft spoken.
•Show common respect and consideration for
others
8. Sensory reminders of how to
get along in the workplace
•Monitor the volume of conversations
•Keep personal telephone conversations
and emails to a minimum
•Maintain privacy - keep all workplace
conversations professional
•Avoid interruptions
Use appropriate tone of Voice
9. What else?
Remove slang terms and use
good listening skills
• Do Not Gossip !!!!!!
• Keep your personal workspace
clean and neat at all times
Cell phone – Turn it on Silent or
Vibration mode
11. MAKING POSITIVE
IMPRESSION
• Arrive on time
• Remember your manners
• Be ready to learn , adapt & change
• Exercise professional maturity by showing good
judgment & build good relationship
• Show a healthy respect for your colleague’s experience
& expertise
• Do not laugh at others weakness
• Respond properly to your co-workers, supervisor &
clients.
• Proper posture is important.
12. MAKING POSITIVE
IMPRESSION
“PLEASE & THANK YOU” use it often
• Willingness to help
• Mutual respect & Punctuality
• Teamwork
• Show appreciation & give credits for job well done
• Treat everyone equally
• Try not to step on anyone’s toes, or hurt anyone’s
feelings
• Be Kind, Be Courteous, Be Respectful
13. MAKING POSITIVE
IMPRESSION
Keep in mind that others work around you
Remember cubical conversations and calls
can be heard by others.
Do not smoke or drink at your work place
Do not Spit
• Do not use your cell phone when you are in
business meeting.
