Putting the Ops in DevOps
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This document summarizes a talk on putting operations at the center of DevOps. It discusses how operations management is transforming from traditional centralized models to more agile approaches as development and operations roles converge. It notes challenges of maintaining service quality amidst increasing change rates and technologies like cloud and microservices. The talk explores how automation, event management and collaboration can help operations teams resolve incidents faster and improve efficiency while enabling developers to focus on innovation. Polling questions gauge attendees' organizations on factors like agility, roles and where operations management occurs. It promotes IBM's cloud-based event management platform as helping bridge development and operations through improved problem detection, prioritization and resolution.
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Putting the Ops in DevOps
- 1. Putting the Ops in DevOps October 26th 2017
- 2. Speakers 2 Michael Vizard Moderator, IT Editor, DevOps.com James Moore Principal Offering Manager, IBM Anand Thummalapalli VP of Product Management, gen- E
- 3. Today’s innovation pace demands a new management paradigm #Agile #Cognitive #Social #Flexible #DevOps #Dynamic #Efficient #Collaborative #Cloud
- 4. As Users & Discipline Focus Evolves – Similar Challenges Remain Developer in a DevOps team Operator, Site Reliability Engineer and peers Lead Operations Engineer Can we keep up with changes and rollouts? How can I restore service fast? What are the on-going problems, how can I improve efficiency? of new apps will use cloud-enabled continuous delivery and cloud-native app architectures* 60% * IBM Research of apps running in public cloud environments will be considered mission- critical * 50% By 2020 … of ownership and usage of operations practices and tools are outside of IT Operations teams* 50% of organizations cite lack of collaboration between Development & Operations as a top inhibitor of innovation* 40% Currently…
- 5. Polling Question #1 Where does your company’s operations management happen? A. All in a central IT Ops group B. All outside a central IT Ops group C. Mix across central IT and other groups D. External service provider
- 6. Operations Management Transformation to Agile Some, big Projects Many, small 2-3 years Time to go live 2-3 months Lower Change rate Higher Centralized Governance Decentralized Operational Excellence Goals Transformation & Differentiation Hybrid Apps Agile Management DevOps, LeanTraditional Management ITIL, CMMI Hybrid Ops Traditional Mode Agile Mode Systems of Engagement Cloud-Native Systems of Record On-Premises & Private Cloud
- 7. Polling Question #2 How agile is your organization? A. Highly - (Hourly or Daily deployments, continuous deployments, deploy directly to production, automated) B. Predominantly - (Weekly - monthly deployments, change control prior to production) C. Minimally - (Quarterly deployments, periodic deployments, change control prior to production) D. Not agile at all
- 8. More structured, effective operations improves the entire lifecycle: Focus on what matters mostGet rid of the noise Resolve incidents faster Automatically prioritize my work, eliminate noise Collaborate effectively across teams Guide me and automate issue resolution Ops Goal: 75% fewer events to operators and 30% faster incident MTTR Dev Goal: Faster time to market, reduce disruptions Shift LeftShift Right Dev Test Stage ProdStop
- 9. Polling Question #3 Which of the following areas of responsibility do you have? A. Development only B. Operations only C. Both Development and Operations, but no Deployment D. Development, Operations and Deployment
- 10. Structure and Efficiency Starts with Automated Event & Incident Management: Detection Correlation Prioritization Notification Collaboration Resolution Dynamic lifecycles amidst constant change: • Application launches & changes • Virtualized infrastructure movement • Digital transformation • Organizational changes • Business initiatives • External: weather, disaster, cyber attacks … Control of the source not required to detect and resolve incidents as they happen
- 11. 11 IBM’s Approach to Cloud Event Management ✓Expedite problem determination ✓Restore service quickly ✓Bridge the gap between Dev and Ops ✓Analyze and improve operational health Consolidated operational event and incident correlation, prioritization and resolution in the cloud • 95% faster time to acknowledge incidents • 75% less time performing event investigation • 50% less repeating events • 50% less generated incidents IBM’s Operations Management track record sets the bar: • 30% faster incident resolution • 75% fewer events presented to operators Check out IBM Cloud Event Management here: https://console.bluemix.net/catalog/services/event-management?env_id=ibm%3Ayp%3Aus-south
- 12. 12Group Name / DOC ID / Month XX, 2017 / © 2017 IBM Corporation Thank You!!!