quality center.ppt
- 1. Application Quality Sharath Kumar, Technical Manager, Mercury India
- 2. 2 Mercury Confidential & Proprietary Application Quality • 61% rate application testing for quality and performance as key driver of business value • 27% say composite applications testing are most difficult to manage • 24% say reusability and efficiency is No. 1 investment priority Tops IT Agenda “A Global 2000 company may experience more than 30,000 changes to applications and supporting infrastructure per day.” Economist Intelligence Unit, October 2004 / March 2005 Economist Intelligence Unit, October 2004 / March 2005 Yankee group
- 3. 3 Mercury Confidential & Proprietary The Cost of Failure is High Lost $19M in revenue and $23M in profits on a $9M SAP implementation due to functional and reliability issues Lost revenue when a faulty application booked $25 San Francisco-Paris round trip fares Lost $3-5M in revenue and 26% in cap value when systems went down for 22 hours
- 4. 4 Mercury Confidential & Proprietary Application Delivery is Now a Strategic Imperative Business criticality of the applications Lack of control through outsourcing Complexity through the move to SOA/J2EE/.Net Increased Emphasis on Quality is Driven by Increasing:
- 5. 5 Mercury Confidential & Proprietary Addressing Delivery Issues is a Strategic Imperative Automate manual tasks to reduce costs Gain control and visibility via information, not data Measure the impact of change to reduce risk
- 6. 6 Mercury Confidential & Proprietary Successful Delivery Depends On: GO NO-GO Test Strategy and Plan Define Use Cases Functional / Regression Testing Test Requirements Business Requirements Defects Issues MANAGE REQUIREMENTS OPTIMIZE QUALITY OPTIMIZE PERFORMANCE Performance Testing Capacity Planning DESIGN AND DEVELOP Diagnostics (J2EE, .Net, SAP Siebel, Oracle) Tuning Test Creation and Maintenance An Effective Delivery Process
- 7. 7 Mercury Confidential & Proprietary Successful Delivery Depends On: Performance Engineers App Support Engineers System Architects IT Management QA Engineers Tester GO NO-GO Project Mangers QA Engineers Tester LOB Business Analyst Ops Developers An Aligned Team
- 8. 8 Mercury Confidential & Proprietary Best-of-breed Capability Delivered Globally Successful Delivery Depends On: CUSTOMER’S CENTRALIZED TESTING ENVIRONMENT Web Server Application A Application C Application B View projects from different locations Simultaneous browser- based testing of one or more projects Receive test data and analyze results A USA Asia Europe B C
- 9. 10 Mercury Confidential & Proprietary Quality Center MERCURY QUALITY CENTER™ Dashboard Managed Service In-house Deployment Combination DELIVERY OPTIONS Foundation Shared Data Repository Workflows Central Administration Open APIs TestDirector Requirements Management Test Plan Test Lab Defect Management Functional Testing QuickTest Professional WinRunner Business Process Testing
- 10. 11 Mercury Confidential & Proprietary Application Delivery Dashboard • Track and communicate risk factors that impede delivery success • Focus management attention on critical project issues • Determine if project will meet release criteria by tracking KPIs Surface Delivery Status Across the Enterprise BACK
- 11. 12 Mercury Confidential & Proprietary TestDirector for Quality Center • Manage the entire quality process with built-in traceability • Anytime/ anywhere access via web browser • Over 30 third-party vendor integrations with published APIs The Enterprise Platform for Quality BACK
- 12. 13 Mercury Confidential & Proprietary QuickTest Professional • Identify unexpected application behavior automatically • Create reusable building blocks for Business Process Testing • The most comprehensive enterprise environment coverage (30+) Market Leading Solution for Functional Testing BACK
- 13. 14 Mercury Confidential & Proprietary Business Process Testing • Uses only screen flows and data to create tests • Significantly reduces automated test maintenance • Designed specifically for business analysts Script-Free Functional Testing BACK
- 14. 15 Mercury Confidential & Proprietary • Monitors • Protocols LoadRunner Diagnostics Tuning Capacity Planning Global Management Multiple-project Management Resource Management Application Delivery Foundation • Virtual Users MERCURY SERVICES Performance Center Application Delivery Dashboard MERCURY PERFORMANCE CENTER™ Managed • Consulting • Education • Support
- 15. 16 Mercury Confidential & Proprietary Approach to Optimizing Business Availability • Manage risk of deploying mission-critical applications • Pinpoint application bottlenecks • Improve infrastructure performance • Standardize performance processes based on thousands of Mercury engagements Reduction in application downtime Performance gain with no additional hardware Improvement in Mean Time To Resolution Improvement in number of applications performance tested 800% 4x 75% 200%
- 16. 17 Mercury Confidential & Proprietary Automated Load Testing LoadRunner Controller LoadRunner Virtual Users PERFORMANCE MONITORS • Replaces real users with thousands of virtual users • Generates consistent, measurable, and repeatable load, managed from a single point of control • Efficiently isolates performance bottlenecks across all tiers/layers with automated reporting and analyses Web Server App. Server Database Internet/ WAN
- 17. 18 Mercury Confidential & Proprietary Widest Application Support PROTOCOLS LoadRunner Controller LoadRunner Virtual Users Web Server App. Server Database Internet/ WAN PERFORMANCE MONITORS ERP/CRM • SAP • Oracle • Siebel • PeopleSoft WEB • HTTP(S) • XML • Citrix ICA • SOAP • WAP MIDDLEWARE • EJBs • CORBA • COM • RMI • MQSeries DATABASES • Oracle • MS SQLServer • DB2 • ODBC LEGACY • 3270 • 5250 • VT100 Databases • Oracle • MSSQL Server • DB2 JAVA • EJB • JDBC • JSP • Sitraka JMonitor APP SERVERS • BEA WebLogic • IBM WebSphere • ATG Dynamo • iPlanet App Server WEB SERVERS • MS IIS • iPlanet • Apache NETWORK • SNMP • WAN Emulation • Windows • Unix • Linux OPERATING SYSTEMS
- 18. 19 Mercury Confidential & Proprietary LoadRunner Isolates Bottlenecks Across All Tiers • Real-time performance monitors gather metrics from every layer • Automatic correlation helps pinpoint bottlenecks COMPLETE COVERAGE ANALYSIS EJB/JDBC/JSP Monitors App. Server Monitor Java VM Monitor Operating System Monitor Hardware Monitor Network Monitor
- 19. 20 Mercury Confidential & Proprietary Delivery Flexibility Managed Service Deployment In-House Deployment (Assisted by Mercury) Mercury Infrastructure Mercury People and Processes Your Infrastructure Your People and Processes • Fastest time to value • Lowest TCO • Greater self-sufficiency • Complex integration work Transition Service
- 20. 21 Mercury Confidential & Proprietary Support For Over 60 Complex Environments ERP/CRM • SAP • Oracle • Siebel • PeopleSoft Client Server • C/C++ • Java • Visual Basic • Delphi • Forte • Visual Works • PowerBuilder Middleware • EJBs • CORBA • COM • RMI • MQSeries Legacy • 3270 • 5250 • VT100 • All common emulators Databases • Oracle • MS SQL Svr • DB2 • ODBC PERFORMANCE MONITORS Operating Systems • Windows • Unix • Linux Network • SNMP • WAN Emulation Web Servers • MS IIS • iPlanet • Apache App Servers • BEA WebLogic • IBM WebSphere • ATG Dynamo • iPlanet App Server Java • EJB • JDBC • JSP Databases • Oracle • MSSQL Server • DB2 • Sybase Web/Java • HTTP(S) • XML • Citrix ICA • SOAP • Java APPLICATIONS AND PROTOCOLS
- 21. 22 Mercury Confidential & Proprietary Mercury Customers in India
- 22. 23 Mercury Confidential & Proprietary Mercury Customer Experiences
- 23. 24 Mercury Confidential & Proprietary Mercury Customer Experiences
- 24. 25 Mercury Confidential & Proprietary Application Quality Ecosystem Proven Leadership Application Quality Ecosystem Magic Quadrant 2005 Clear Leader in ability to execute and completeness of vision Industry Source
- 25. 26 Mercury Confidential & Proprietary Mercury Momentum $0 $ Revenue in Millions • Top 5 fastest growing • S&P 500 • NASDAQ 100 • $685.5M 2004 Revenue • $1.1B in cash as of Q4 2004 • $414.3M Deferred Revenue as of Q4 2004 Superb Financial Performance Global BTO Leader • Gartner’s only “Strong Positive” rating (twice) • 86% of Fortune 100 • 56% Market Share in core markets • SSPA Hall of Fame 40 $ 1995 $55 1996 $77 1997 $121 1998 $188 1999 $800 2004 $134 $686 2003 $507 $121 2002 $400 $67 $361 2001 $15 $307 2000 $42 Change in Deferred Revenue Revenue
- 26. 27 Mercury Confidential & Proprietary Thank You Contact us to find out more about optimizing application quality Email: [email protected] Web: www.mercury.com/in