Rail Revenue World Congress 2016
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The 6th Annual Rail Revenue World Congress, held in November 2016 in Amsterdam, brings together industry experts to discuss innovative revenue strategies, e-ticketing, and advancements in customer engagement in the railway sector. The event features various sessions, networking opportunities, and keynote speakers who address crucial issues like digital transformation and the future of rail travel. Attendees can choose from multiple co-located events to focus on topics that best align with their business needs.
Rail Revenue World Congress 2016
- 1. 14-15 November 2016 Grand Hotel Krasnapolsky Amsterdam, The Netherlands 6th annual Created byPart of www.terrapinn.com/RailRevenue Co-located with REVENUE AND SERVICE INNOVATION FOR THE WORLD’S RAILWAYS Platinum Sponsor
- 2. Rail Revenue World Congress brings together experts implementing the most innovative projects, new revenue strategies and business plans that are helping to grow revenue and increase customer engagement. No matter where your interest lies, we have content, networking and new partners for you to meet. By bringing four events together under one roof, you get to choose the sessions most relevant for you to help your business grow revenues and implement new technologies and strategies to bring real innovation to your organisation. Remember to book early for the best rates www.terrapinn.com/RailRevenue Managing Revenue and access new markets in a rapidly evolving travel industry The latest E-ticketing innovations and creating partnerships with other travel providers Digital Transformation: How Big Data and IoT are impacting the future of Rail Improving interaction with customers, providing excellent on-board experiences and offering a broader range of services to facilitate end to end journeys
- 3. DMITRY GORBATOV DIRECTOR OF REVENUE MANAGEMENT AND LOYALTY, RUSSIAN RAILWAYS “THIS WAS ONE OF THE MOST EXCITING CONFERENCES I HAVE ATTENDED. THE PLENARIES WERE EXCEPTIONAL, THE PRESENTATIONS WERE RICH AND THE QUALITY OF THE PRESENTERS WAS EXTRAORDINARY HIGH.”
- 4. YOUR EVENT, YOUR WAY KEYNOTES EXHIBITION ROUND TABLE DISCUSSIONS NETWORKING EXPERT PANELS ONE TO ONE MEETINGS Big Picture and vision Choose which sessions are relevant to you Develop your business relationships Controversial issues and debate New strategies and ideas for your network Remember to book early for the best rates www.terrapinn.com/RailRevenue 4 EVENTS IN 1 With four co-located events covering Revenue, Ticketing, IT and Customer you can pick and choose where you want to spend your time to hear the case studies, strategies and news most relevant to you and your business.
- 5. INSPIRING SPEAKERS Barbara Juillet Head of Revenue Management SNCF Pascal Lannoo Head of Digital Customer Experience Voyages-SNCF Andreas Willich Head of Passenger Transport BLS (Confirmed) Dato’ Zohari Sulaiman CEO Prasarana Rail and Infrastructure Project, Malaysia Prasarana Hendrik Dueringe Head of National Yield Management Deutsche Bahn Fanney Mathey Head of Revenue and Pricing Lyria Andreas Kronawitter Head of IT-Strategy, Innovation and Architecture BLS Sherisse Shelton-Smith Distribution Systems Manager Govia Thamslink Railway Denis Grenier VP Business Development APC Marketing Thomas Kraemer Business Development Manager iQuest Markus Basler Deputy Director Digital Transformation SBB Danny Gonzalez Sales and Marketing Director Virgin Trains East Coast River Taimoor- Baig, Co-Founder Hacktrain Alessandra Berto Innovation Program Manager, IT Shift2Rail Yves Desjardins- Siciliano CEO VIA Rail Canada Johan Soor CEO MTR Express Pablo Vazquez Vega President Renfe Jeannine Pilloud Head of Passenger Traffic SBB Danilo Gismondi CIO Trenitalia Bart Quinton- Smith Industry Manager – Travel Google Rozenn Belliard Finance and Commercial Director iDTGV Ryan Gaus Director of Sales and Business Development Comply365 Raj Verma CEO Opinsta Fabrizio Bona CCO NTV Andrew Camp Commercial Director Abellio Greater Anglia Mohamed Bhanji Special Advisor to Chief Commercial Officer VIA Rail Canada Lenetta McCampbell Senior Director, Passenger Experience Amtrak Frederic Miel Director IZY Nigel Richardson Distribution Systems Manager Eurostar Prashanth Kuchibhotla Director Transport Strategy and Business Development Expedia Jenny Gejke Head of Sales Channels SJ Guy Levin Head of Policy Research, EMEA Uber Mark Kramer Senior Manager, Customer Relations & Interaction KLM Kuldeep Gharatya HeadofTechnicalStrategy, SystemPerformanceand Innovation LondonUnderground Sofia Edholm Head of Customer Intelligence and Loyalty SJ Ingo Winkler Europe Rail Segment Leader IBM Justin Stenner Head of Technology, Heathrow Express Bjørn Wahlsten Managing Director Rejsekort Birgit Wirth Head of Touch&Travel and Projects Deutsche Bahn Jørgen Villadsen Head of Revenue Management DSB Sami Sahala Project Manager Forum Helsinki Fulvio D’Aloia Cascone Travel & Transportation Business Solution Leader, Associate Partner IBM Maria Hofberg Director Revenue Management and Pricing SJ Emil Eike Commercial Director Flytoget Oslo Pierpaolo Marabitti Trenitalia Lead Account Director IBM Thomas Drexler Global Head of Rail and Ground Transportation Amadeus Keith Dierkx Global Industry Leader for Rail and Director of the Global Rail Innovation Center IBM Simone Lini CEO & Co-Founder Waynaut Foutoun Hajjar Head of Bahrain Office Al Tamimi Remember to book early for the best rates www.terrapinn.com/RailRevenue
- 6. Hear exclusively from Yves Desjardins-Siciliano who will discuss VIA Rail’s plans for the future of travel in Canada and their focus on developing innovative and sustainable infrastructures to provide travellers with a seamless experience. YVES DESJARDINS SICILIANO CEO VIA Rail Canada
- 7. Monday 14th NovemberCONFERENCE DAY 1 1 Registration08:00 Chair’s opening remarks09:00 KEYNOTE SESSION: RETHINKING RAIL – DISRUPTION AND DIGITAL DISTRIBUTION KEYNOTE INTERVIEWS WITH NICOLAS OWEN, JOURNALIST & RAIL ENTHUSIAST, BBC Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing global rail operators. Key issues they will address include: • What are we doing to adapt to the changing needs and expectations of passengers? • How can you utilise on board Wi-Fi to create a new revenue stream? • What will the next generation of rail travel experience look like? • Is intermodality an important innovation in rail to provide a seamless travel experience for customers? Yves Desjardins-Siciliano, President and CEO, VIA Rail Canada Pablo Vazquez Vega, President, Renfe 09:45 10:30 Speed Networking A fun, exciting and effective way to make a lot of initial connections (in a very different environment from the standard business network meetings). Technology and Strategy Round Tables - With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 45 minutes, there is one rotation, so participants can join two tables during the session. 11:30 Yves Desjardins-Siciliano, President and CEO, VIA Rail Canada Nicolas sits down with Yves Desjardins-Siciliano to discuss VIA Rail’s plans for the future of travel in Canada and their focus on developing innovative and sustainable infrastructures to provide travellers with a seamless experience 09:05 Thinking beyond the rails • How are disruptions and digitalisation in mobility driving shifts in thinking? • Turning the physical to the digital, from information to insight • Understand how cognitive computing will enable this transformation Keith Dierkx, Global Industry Leader for Rail and Director of the Global Rail Innovation Center, IBM 10:00 TABLE 3: Building Rail in the Middle East (the GCC and Egypt) Foutoun Hajjar, Head of Bahrain Office, Al Tamimi Euan Lloyd, Senior Associate, Al Tamimi TABLE 2: What are the challenges and requirements of seamless multi-modal travelling considering evolving technology, demands and needs? Ingo Winkler, Europe Rail Segment Leader, IBM TABLE 1: How Deutsche Bahn are embracing BLE beacons and other technologies to provide innovative smart ticketing solutions Birgit Wirth, Head of Touch&Travel and Projects, DeutscheBahn TABLE 6: Which role to play into the digital competitive landscape to keep control of the value to the traveller? Using vision, partnership and assets to face the digital disruptor Fulvio D’Aloia Cascone. Travel & Transportation Business Solution Leader, Associate Partner, IBM TABLE 5: How can Rail Operators be proactive in their CRM strategy during disruption and capture new loyal customers? Frederic Miel, Director, IZY TABLE 4: Online travel is no longer just about flights. How can Train Operators seize the opportunity in multimodal travel? Simone Lini, CEO & Co-Founder, Waynaut Pablo Vazquez Vega, President, Renfe Pablo joins us to discuss the digital revolution and how it is impacting the high-speed passenger rail industry. Hear his thoughts on how Renfe are adapting to position itself to compete with new entrants after 2022 and how rail can embrace new technologies to offer more to its customers than ever before. 09:25
- 8. TABLE 13: How organizations can implement agile not only in IT but also in business practices for success in the digital era? Marko Javornik, VP/GM Mobility & Travel, Comtrade Digital Services TABLE 12: The value of embracing digital transformation within your organisation: crafting a truly digital railway Ryan Gaus, Director of Sales and Business Development, Comply365 TABLE 11: The benefits of increasing the number of price points to capture more customer segments Fanny Mathey, Head of Pricing and Revenue Management, Lyria TGV TABLE 10: How Shift2Rail JU is promoting research and innovation on IT solutions for passenger services and how will the European rail market benefit? Alessandra Berto, Innovation Program Manager, IT, Shift2Rail TABLE 9: Exploring technology that supports front- line employees to deliver amazing Customer Experience Raj Verma, CEO, Opinsta TABLE 8: What impact Can live booking streams & live reporting have for Revenue Management? Nathanaël de Tarade, CCO, Wiremind TABLE 7: Using Predicitive Analysis and Digital innovation to create accurate forecast and intelligent Revenue Management approach Maria Hofberg, Head of Revenue Management and Pricing, SJ 13:00 Networking refreshment break GLOBAL DISTRIBUTION How can rail use OTAs to challenge air travel’s supremacy? • How operators can make the most of distribution channels such as OTAs • Challenges of managing the OTA relationship • Investing in mobile booking technology to meet the modern needs of your passengers Prashanth Kuchibhotla, Director Transport Strategy and Business Development, Expedia How to compete with airlines for the business traveller via GDS • A look at how Eurostar have sold via GDS to compete against their airline competitors • Make booking rail as easy as air for the TMC market • Is distribution via GDS on a level playing field with Airlines essential for reaching the business traveller and higher yield tickets? Nigel Richardson, Distribution Systems Manager, Eurostar Will Jane find you? A story about engaging the always connected traveler • LIVE DEMO of Rail Commerce Platform: paperless ticketing, personalisation and ancillaries • Put your budget where your passengers are: changing customer engagement to drive sales • Digital transformation asks for willingness, courage and the right platform to support you Thomas Kraemer, Business Development Manager, iQuest 14:30 14:50 15:10 Monday 14th NovemberCONFERENCE DAY 1 2 DOOR TO DOOR SERVICES & CUSTOMER RELATIONS SwissPass: How SBB builds a mobility ecosystem together with over 200 public transport and car/bike sharing providers • Vision of a mobility ecosystem • Bringing together over 200 public transport and car/bike sharing providers • Customer value creation and challenges Jeannine Pilloud, Head of Passenger Traffic, SBB Helsinki’s ground breaking project: Providing flexible and connected travel building a transport ecosystem • Viewing mobility as a service: what innovative types of public transport could benefit the transport system? • Next generation trip planning: integrating a range of services to ensure convenient connected travel • What can train operators gain from smart connected transport ecosystem? Sami Sahala, Project Manager, Forum Helsinki Whatareairlinesdoingdifferentlytoimprove customerexperienceanddriveretention? • Understand Air France KLM’s customer journey model: Identify weak areas and innovate for solutions • Don’t just focus on the journey: Driving customer value from the dreaming phase to post-travel reflection • Using innovation to create a broader strategy: working with other industries to create inspired partnerships Mark Kramer, Director Customer Relations & Interaction, KLM - Air-France IOT & DIGITAL THINKING Digital Transformation in Rail • Understanding the critical areas that justify investment to upgrade and improve crucial IT systems • Focusing on the financial justification for investment and the long term benefits • Future proofing your upgrade and looking at the newest trends in digital – chatbots, AI and data Enhancing tomorrow’s rail experience through embracing digital • Voyage-SNCF’s vision for 2020: what will travel by Rail look like? • Hear about our newest projects facilitating real change in digital innovation • IOT and selling with Robots – what will the impact on customer experience be? Pascal Lannoo, Head of Digital Customer Experience, Voyages-SNCF Market pressure, mindset, technology and digital innovation: Hear about SBB’s Digital Transformation Program • An overview of the areas the transformation program isimpacting – a customer’s perspective • What are our biggest success stories and how did we makethis happen? • Convincing your board that a cultural change is key tocontinued success in today’s world – how we use innovativeideas to ignite the cultural change Markus Basler, Deputy Director Digital Transformation, SBB
- 9. Providing infotainment on-board for a memorable customer experience • Understand how Infotainments can be created to provide both entertainment and real time communication • Was it worth the investment? What benefits has this brought to Eurostar so far? • How have customers reacted and what future developments are planned? 15:50 Monday 14th NovemberCONFERENCE DAY 1 3 18:30 Evening Drinks Reception 16:10 Networking refreshment break LOW COST HIGH SPEED Moderated by Pieter Dorhout ON BOARD EXPERIENCE & WIFI Fighting for fair open-access conditions in the Swedish rail market • Challenges of facing an incumbent on uneven grounds • Building a new railway operator from scratch • How have MTR Express been received in Sweden and what are the key things that we do differently? Johan Soor, CEO, MTR Express How Amtrak is modernising its customer relationship and experience • Understand the goals for Amtrak and how a new era of customer centric operation is coming to age • How will Amtrak achieve improved customer experience? • Focusing on personalised interaction and real time information to create a modern CRM approach. Lenetta McCampbell, Senior Director Customer Experience, Amtrak 16:40 Implementing a Revenue Management strategy and system in a highly competitive multi-modal markt - what have we learned? • Preparing to implement a revenue management system – what are the most important aspects for Rail Operators? • Hear how the implementation was executed and what we learnt • How big an impact has the system had? Hear the first results post implementation Wouter Cassee, Managing Director, Sqills Developing the Virgin Trains offer to create an amazing customer experience • Tailoring an on board entertainment system to today’s customer needs • How onboard content has helped transform the customer experience • Hear how customers have responded and was it worth the investment? Danny Gonzalez, Sales and Marketing Director, Virgin Trains East Coast 17:00 Remember to book early for the best rates www.terrapinn.com/RailRevenue Rail Innovation Dragons Den The Hack Train Rail Tech Accelerator has been inviting some of the best developers from around the world to solve the everyday problems that the rail industry faces. We will be selecting 5 of the very best projects that have emerged from the accelerator to give a 5 minute pitch on stage to you the audience and to our carefully selected judging panel of some of the industry’s most informed executives in the rail industry. Join us to see how we as industry can innovate through collaborating with start-ups and Universities to meet the needs of our passengers. 17:20 Panel Discussion: How can 21st century rail operators become effective global distributors? • Air vs Rail – Can we fix the customer experience for rail tickets to compete more with air travel? • Direct vs indirect distribution – What can the rail industry learn from other sectors when it comes to getting the right balance? • What aspects will be key to delivering a more personalised experience and bosting ancillary sales? • How can rail operators differentiate their offer when selling through third parties? Nigel Richardson, Distribution Systems Manager, Eurostar Prashanth Kuchibhotla, Director Transport Strategy and Business Development, Expedia Sherisse Shelton-Smith, Distribution Systems Manager, Govia Thamslink Railway Andreas Willich, Head of Passenger Transport, BLS Key success factors and pit falls when creating a competitive digital experience throughout the customer journey • Engaging the customer and employers in developing the digital experience and creating your digital roadmap? • Aligning the online and offline sales and service offering? • Measuring your progress and sharing your KPIs and insights? Sofia Edholm, Head of Customer Intelligence and Loyalty, SJ Jenny Gejke, Head of Sales Channels, SJ 15:30 IT and Digital driving innovation at Transport for London • Looking at the future of transport and how Digital transformation can achieve real progress • TfL’s big innovation projects benefitting customer experience in addition to the back end systems • How can rail embrace Digital innovation and what are the most pressing Kuldeep Gharatya, Head of Technical Strategy, System Performance and Innovation, London Underground lezzgo – the simplest way to an intermodal ticket • Developing a ticketing app with the customers • One « access » to the public transport system – no knowledge about tariffs required and always the correct ticket at the best price • No infrastructure in vehicles or stations : minimizing costs and efforts for the transport enterprises • Gaining insights and building new business opportunities on the new data base Andreas Kronawitter, Head of IT-Strategy, Innovation and Architecture, BLS
- 10. Tuesday 15th NovemberCONFERENCE DAY 2 1 Registration08:00 KEYNOTE SESSION: INTER-MODAL & DIGITISED TRANSPORTATION Keynote Panel: How are industry disruptors changing the way that we travel and what will the rail industry need to do to adapt to offer a more digitised inter-modal service? • Understanding the way that passengers now view and approach travelling is changing and examining what this mean for rail operators? • How will APi integration become more common to help enable a more seamless passenger experience? • Convenience, personalisation and seamless experiences. All well and good in theory but is anyone doing it? • What type of business models and partnerships will emerge from the evolution of digitised intermodal travel? • Understanding how human behaviour is changing and how we as an industry need to adapt so we can be more nimble to create and execute new ideas quickly River Taimoor-Baig, Co-Founder, Hacktrain Guy Levin, Head of Policy Research, EMEA, Uber Bart Quinton-Smith, Industry Manager – Travel, Google Kuldeep Ghuratya, Head of Technical Strategy, Systems Performance and Innovation, London Underground 09:50 Digital, cloud-based, open: How is technology changing the rail industry? • Technology is powering all customer touch points • How are railways embracing technological innovation – Understand some of the major trends • Looking at how technology can increase profitability Thomas Drexler, Global Head of Rail and Ground Transportation, Amadeus 09:30 10:30 Networking refreshment break AIRLINE STYLE REVENUE Moderated by Pieter Dorhout BEACONS AND NEW SMART TICKETING TECHNOLOGIES Moderated by Birgit Wirth Working with beacon enabled technology and its impact on rail ticketing • What were the findings behind Greater Abellio Anglia’s Beacon trial? • Understanding the problems behind beacon technology and what can be done around this issue? Andrew Camp, Commercial Director, Abellio Greater Anglia Implementing an ‘airline style revenue management program’ • Taking a new approach to Revenue Management in rail: How does DSB’s new approach differ? • What have been the results of the new program been? • Creating a range of product price points in order to stimulate new revenue and fill trains Jørgen Villadsen, Head of Revenue Management, DSB 11:00 Case Study: How have Thalys adjusted their approach to Revenue Management and Distribution for their low-cost offering? • Launching a new offer to compete with route alternatives (ridesharing, bus, traditional car) and appeal to a new segment of customers • Izy’s focus on being a web-centric offer and implementing a digitally focused revenue management system • Can straight forward revenue management and pricing systems generate real results? Frederic Miel, Director, IZY Overcoming the challenges of E-ticketing and integrating ticket sales with transport partners • Understand the most important aspects of the Heathrow Express app which provides E-ticketing and customer care services • What are the barriers to introducing a range of e-ticketing services to suit all demographics • Partnering with Airlines to provide intermodal ticketing – how can Integrated ticketing be successfully implemented Justin Stenner, Head of Technology, Heathrow Express 11:20 Visionary Insight: The technologies revolutionising rail marketing and how TOCs can navigate a complex travel marketing landscape • Plugging into the modern travellers expectations: what brands can do to provide great mobile experiences • What are the biggest marketing tech-trends that Google think will impact the Rail industry? • Plugging into the modern travellers expectations:what brands can do to provide great mobile experiences • How the use of automation is becoming increasingly important in B2C marketing of travel and what can TOCs learn from this? Bart Quinton-Smith, Industry Manager – Travel, Google 09:10 Are you maximizing your rail/air revenue potential • What are the important approaches to drive growth in rail/air revenue streams? • Sales are good but are you collecting all your revenues? • Interline and code share with airlines: some winning strategies Denis Grenier, VP Business Development, APC Marketing Updating your digital channels to reflect your local market and target customer • Hear how an International TOC can ensure that their websites are optimised for local norms • Understanding how different regions use devices in different situations • Discover how we approached our transformation and the final results 11:40
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Tuesday 15th NovemberCONFERENCE DAY 2 2 13:30 VIA Rail’s vision of a single interconnected ground transport system providing seamless travel experience • Hear how VIA Rail has created over 20 partnerships with international airlines, local & regional transit , inter-city bus and rail services. • Learn how to provide “last-mile” mobility solutions: Installing innovative kiosk and vehicle technology to offer smart car rental • Understand how you can implement similar schemes and how VIA Rail has created integration frameworks and distribution systems to foster intermodality Mohamed Bhanji, Special Advisor to Chief Commercial Officer, VIA Rail Canada 13:50 Case Study: Introducing creation of strategic advantages through value networks – The Airport Express (Flytoget) in Norway • Strategic partnerships that create customer value • Use of technology as the business enabler • Future opportunities that self-driving cars bring to rail Emil Eike, Commercial Direct, Flytoget 14:30 Standardising European rail to provide intermodality and customer satisfaction • Understanding how European Rail Operators can overcome challenges to allow data standardisation and ease Distribution and Intermodality • Looking at how the Shift2Rail project is encouraging research and innovation in digital data and ticketing solutions • Looking to 2020 – what will shift2rail achieve and how will the European rail market benefit? What does the future for new ticketing and payment technologies look like? Themes include: • Looking at beacons – are the challenges too big for this technology to become commonplace? • What do the customers want and need? How can the Smart Ticketing industry utilise new technologies to solve these issues? • What opportunities come with the smart phone – how can ticketing create a smooth journey for regular customers – commuters,business and leisure travellers? Moderated by: Birgit Wirth, Head of Touch&Travel and Projects, Deutsche Bahn Panellists: Andrew Camp, CCO, Abellio Greater Anglia Bjorn Wahlsten, Managing Director, Rejsekort Paul Bowden, Head of Commercial Strategy, Chiltern Railways 14:50 15:10 One ticket for Rail, Bus and Metro: understand how Denmark implemented this ticketing system • Understand how was a country wide interoperate ticketing system organised and implemented • Hear how the public have reacted to the system and which unexpected issues arose • With all PTOs using Rejsekort, hear the innovative ways in which data is being used and analysed to continually improve operations Bjørn Wahlsten, Managing Director, Rejsekort 14:10 12:00 Networking lunch 15:50 Close of Congress 15:30 Sponsored Presentation Sponsored Presentation INTERMODAL PARTNERSHIPS AND TICKETING CHANNELS Using innovative revenue management strategies to grow market share in Germany • Reacting to a diverse travel market in Germany: targeting low cost customers • Reassessing the relationship between first and second class pricing to create new value • Using new price points to capture a new market Hendrik Dueringer, Head of Revenue Management, Deutsche Bahn Responding to the rise of car-sharing across France: IDTGV’s plan to fight back • Understanding disruptions in the travel industry which are decreasing Rail’s market share • How have customers responded to IDGTV’s unlimited loyalty plan devised to attract loyalty to rail over car-sharing? • The latest digital approach may not always be best: Ensuring accuracy in revenue management forecasting Rozenn Belliard, Finance and Commercial Director, iDTGV Creating new revenue streams on Malaysia’s revenue management • How are Malaysia Prasarana including commercial strategy in the construction period? • Creating new services and strategies to increase revenue streams in rail • Understand what the future could hold and where our strategy could grow Dato’ Zohari Sulaiman, CEO Rapid Rail, Malaysia Prasarana NEW RM MODELS Increasing the focus on customer experience at Trenitalia • How will the Italian mobility market evolve in the next 5/10 years? • Hear whatTrenitalia’s core initiatives are and why these areas are being prioritised • Learn how Trenitalia will implement these transformation goals Danilo Gismondi, CIO, Trenitalia Pierpaolo Marabitti, Trenitalia Lead Account Director, IBM Reaping the rewards of a three year revenue management project • Hear how SNCF have increased pricing points and understand how much growth we expect this to stimulate • How rail operators can ensure that they prepare their teams in order to capitalise on this opportunity • Communicating the change to our customers: how did we make sure the message was heard? Barbara Juillet, Head of Revenue Management, SNCF Providing a unique and alternative offer in a competitive rail environment understanding NTV’s success • A look at revenue management and our aggressive approach to pricing • Understand how NTV differentiated their high-speed rail brand in order to attract younger customers • Providing a smooth service on board and the impact superb customer experience on the bottom line Fabrizio Bona, CCO, NTV
- 12. FLOOR PLAN For more information about sponsorship or exhibition call Adam Hayward on +44 207 092 1166 or email [email protected] Wiremind Opinsta Sqills Comtrade iQuest Comply365 Expretio ENTRANCE CONFERENCE Buffet Buffet Buffet Buffet Coffee Sqiva Waynaut ACP Marketing 21 Net IBM Reserved Sold Reserved Amadeus Jublia Meeting Area 1-21 Meeting Area
- 13. GAURAV AGARWAL DIRECTOR CORPORATE CO-ORDINATION, MINISTRY OF RAILWAYS INDIA “IT IS A PERFECT PLATFORM TO SHARE LATEST DEVELOPMENTS IN RAILROAD INDUSTRY”
- 14. SPONSORSHIP OPPORTUNITIES CASE STUDY PRESENTATIONS Showcase one of your best customer case studies to establish awareness and visibility to a room of potential prospects THOUGHT LEADERSHIP PRESENTATIONS Deliver your message as a thought leader on your chosen topic to a room of up to 300 Senior Rail Executives WORKSHOPS Host an exclusive workship of up to 40 rail executives on a topic chosen by you ROUND TABLES Host a round table of up to 15 industry professionals and have an in depth conversation around key topics PANEL DISCUSSIONS Join senior rail executives on a key panel discussions For more information about sponsorship or exhibition call Adam Hayward on +44 207 092 1166 or email [email protected]
- 15. CONFIRMED ATTENDEES FOR 2016 DON’T MISS OUT Remember to book early for the best rates www.terrapinn.com/RailRevenue
- 16. RESERVE YOUR PLACE TODAY The earlier you book the more you’ll save. It’s really easy to book your place online. And our online calculator will ensure you take advantage of the best deal. Go to and book now on www.terrapinn.com/RailRevenue Don’t forget that the earlier you book the more you save. DELEGATE BOOKING Before 7 Oct 2016 Before 28 Oct 2016 Final PricePACKAGE €2,395 SAVE €595 €2,690 SAVE €300 €2,990 €425 SAVE €100 €495 SAVE €30 €525 2 Day Conference Pass 2 Day Conference Pass for rail Operators
- 17. 2016 SPONSORS & EXHIBITORS For more information about sponsorship or exhibition call Adam Hayward on +44 207 092 1166 or email [email protected] Gold Sponsors Associate Sponsors Platinum Sponsor Exhibitors Media Partners