SlideShare a Scribd company logo
RDP-SUPPORTESCALATIONMATRIX
OnePCmanyUSERS,Savings
SupportDirector
sdir@rdp.in
R&DExecutive
9849542909
support5@rdp.in
ServiceCoordinator
7306090001
support@rdp.in
ProjectManager
projectmanager@rdp.in
Level4Level3Level2
Call18002009955,9533111111,9533311111
TM
TM
ResponseTime-10:00am to7:00pm
We,atRDPvalueourcustomersandtheirneeds.Attimestherearesomeissuewhichneedimmediate
attention.Forthoseissuewehaveestablishedourownin-housesupportcentrewhichcaterstoallourclients
theurgentneedsofourcustomers/partnersbyprovidingtimelyandaccuratesupport.
EscalationGuidelines:
WefollowanapproachwherealltheTicketsarehandledinthemostproficientmanner
Assoonasanissueisreportedareferencedticketisgeneratedandthecustomer/partnerareinformedabout
theticketnumber.
Aspertheissuereported,aPriorityisassignedtoeachandeveryissue.
Thefirstresponsetothecustomer/partnersupport,issentwithin3workinghoursforFirstLevelsupport.
BydefaulteveryTicketisfirsthandledbyFirstLevelSupport
IfyoudonotgetanyresponsefromLevel1withinoneday,pleaseescalatetoLevel2
IfyoudonotgetanyresponsefromLevel2withintwodays,PleaseescalatetoLevel3
Weensureyouthatitwillnotberequiredtoreachlevel4ButincaseifyouwillnotgetanyresponsefromWeensureyouthatitwillnotberequiredtoreachlevel4Butincaseifyouwillnotgetanyresponsefrom
alltheotherLevelsyoucanreachLevel4.
1.
2.
3.
4.
5.
6.
7.7.
Level1
Computing..simplified.. www.rdp.in
Ad

More Related Content

Similar to RDP Support escalation matrix (20)

Campaigns
CampaignsCampaigns
Campaigns
pclayson
 
Brochure
BrochureBrochure
Brochure
Are We Partners
 
Brochure NRS 2015
Brochure NRS 2015Brochure NRS 2015
Brochure NRS 2015
Ken Li
 
Ramjeet Maurya
Ramjeet MauryaRamjeet Maurya
Ramjeet Maurya
ramjeet maurya
 
SonalBajpai-Voda1
SonalBajpai-Voda1SonalBajpai-Voda1
SonalBajpai-Voda1
bobby sr
 
Nrs security profile
Nrs security profileNrs security profile
Nrs security profile
Foster Makaringe
 
Arun Paul D resume
Arun Paul D resumeArun Paul D resume
Arun Paul D resume
Arun Paul .D
 
Statement Of Capability
Statement Of CapabilityStatement Of Capability
Statement Of Capability
davinderdhaliwal
 
London Brochure 2015
London Brochure 2015London Brochure 2015
London Brochure 2015
Mark Oldfield
 
Prs Brochure
Prs BrochurePrs Brochure
Prs Brochure
Lois Branton
 
Bdc process maps for rcs solutions based consultants v4
Bdc process maps for rcs solutions based consultants v4Bdc process maps for rcs solutions based consultants v4
Bdc process maps for rcs solutions based consultants v4
Ralph Paglia
 
Company Profile Master 2015
Company Profile Master  2015Company Profile Master  2015
Company Profile Master 2015
Nigel (Tmp Security) Fitton
 
Resume of Craig Anthony Perry
Resume of Craig Anthony PerryResume of Craig Anthony Perry
Resume of Craig Anthony Perry
Craig Perry
 
IT flyer
IT flyerIT flyer
IT flyer
RZ Group
 
Us recruitment doc
Us recruitment docUs recruitment doc
Us recruitment doc
Reddy Naveenkallamadi
 
Resume_Jason Madridano
Resume_Jason MadridanoResume_Jason Madridano
Resume_Jason Madridano
Jason Madridano
 
Talk2Rep Call Centers General Services Brochure 011206
Talk2Rep Call Centers General Services Brochure 011206Talk2Rep Call Centers General Services Brochure 011206
Talk2Rep Call Centers General Services Brochure 011206
jpryan
 
Mehul Kanji Parmar
Mehul Kanji ParmarMehul Kanji Parmar
Mehul Kanji Parmar
Mehul Parmar
 
Tangent Brochure
Tangent BrochureTangent Brochure
Tangent Brochure
Eve Hu-Little
 
My turf
My turfMy turf
My turf
vmobile_jairuz
 
Brochure NRS 2015
Brochure NRS 2015Brochure NRS 2015
Brochure NRS 2015
Ken Li
 
SonalBajpai-Voda1
SonalBajpai-Voda1SonalBajpai-Voda1
SonalBajpai-Voda1
bobby sr
 
Arun Paul D resume
Arun Paul D resumeArun Paul D resume
Arun Paul D resume
Arun Paul .D
 
London Brochure 2015
London Brochure 2015London Brochure 2015
London Brochure 2015
Mark Oldfield
 
Bdc process maps for rcs solutions based consultants v4
Bdc process maps for rcs solutions based consultants v4Bdc process maps for rcs solutions based consultants v4
Bdc process maps for rcs solutions based consultants v4
Ralph Paglia
 
Resume of Craig Anthony Perry
Resume of Craig Anthony PerryResume of Craig Anthony Perry
Resume of Craig Anthony Perry
Craig Perry
 
Talk2Rep Call Centers General Services Brochure 011206
Talk2Rep Call Centers General Services Brochure 011206Talk2Rep Call Centers General Services Brochure 011206
Talk2Rep Call Centers General Services Brochure 011206
jpryan
 
Mehul Kanji Parmar
Mehul Kanji ParmarMehul Kanji Parmar
Mehul Kanji Parmar
Mehul Parmar
 

More from RDP Workstations Pvt Ltd (13)

RDP Extended warranty Details
RDP Extended warranty Details RDP Extended warranty Details
RDP Extended warranty Details
RDP Workstations Pvt Ltd
 
RDP Desktop PC's | Mini PC | Thin Clients
RDP Desktop PC's | Mini PC | Thin Clients RDP Desktop PC's | Mini PC | Thin Clients
RDP Desktop PC's | Mini PC | Thin Clients
RDP Workstations Pvt Ltd
 
RDP Mini PC XL-750
RDP Mini PC XL-750RDP Mini PC XL-750
RDP Mini PC XL-750
RDP Workstations Pvt Ltd
 
Mini pc
Mini pcMini pc
Mini pc
RDP Workstations Pvt Ltd
 
Powerful Thin Client XL-200
Powerful Thin Client XL-200Powerful Thin Client XL-200
Powerful Thin Client XL-200
RDP Workstations Pvt Ltd
 
RDP Thin Client XL-200a
RDP Thin Client XL-200aRDP Thin Client XL-200a
RDP Thin Client XL-200a
RDP Workstations Pvt Ltd
 
Multimedia Thin Clients
Multimedia Thin ClientsMultimedia Thin Clients
Multimedia Thin Clients
RDP Workstations Pvt Ltd
 
RDP Zero Clients | Z-102
RDP Zero Clients | Z-102RDP Zero Clients | Z-102
RDP Zero Clients | Z-102
RDP Workstations Pvt Ltd
 
RDP Zero Clients | Z-102
RDP Zero Clients | Z-102RDP Zero Clients | Z-102
RDP Zero Clients | Z-102
RDP Workstations Pvt Ltd
 
Basic Thin Clients
Basic Thin ClientsBasic Thin Clients
Basic Thin Clients
RDP Workstations Pvt Ltd
 
One Stop Shop For All Your Thin Client needs
One Stop Shop For All Your Thin Client needsOne Stop Shop For All Your Thin Client needs
One Stop Shop For All Your Thin Client needs
RDP Workstations Pvt Ltd
 
Thin Client for SME's
Thin Client for SME'sThin Client for SME's
Thin Client for SME's
RDP Workstations Pvt Ltd
 
Thin Clients for Corporate
Thin Clients for CorporateThin Clients for Corporate
Thin Clients for Corporate
RDP Workstations Pvt Ltd
 
Ad

Recently uploaded (20)

TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...
TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...
TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...
TrustArc
 
Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...
Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...
Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...
Aqusag Technologies
 
Andrew Marnell: Transforming Business Strategy Through Data-Driven Insights
Andrew Marnell: Transforming Business Strategy Through Data-Driven InsightsAndrew Marnell: Transforming Business Strategy Through Data-Driven Insights
Andrew Marnell: Transforming Business Strategy Through Data-Driven Insights
Andrew Marnell
 
HCL Nomad Web – Best Practices und Verwaltung von Multiuser-Umgebungen
HCL Nomad Web – Best Practices und Verwaltung von Multiuser-UmgebungenHCL Nomad Web – Best Practices und Verwaltung von Multiuser-Umgebungen
HCL Nomad Web – Best Practices und Verwaltung von Multiuser-Umgebungen
panagenda
 
ThousandEyes Partner Innovation Updates for May 2025
ThousandEyes Partner Innovation Updates for May 2025ThousandEyes Partner Innovation Updates for May 2025
ThousandEyes Partner Innovation Updates for May 2025
ThousandEyes
 
SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdf
SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdfSAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdf
SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdf
Precisely
 
Complete Guide to Advanced Logistics Management Software in Riyadh.pdf
Complete Guide to Advanced Logistics Management Software in Riyadh.pdfComplete Guide to Advanced Logistics Management Software in Riyadh.pdf
Complete Guide to Advanced Logistics Management Software in Riyadh.pdf
Software Company
 
AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...
AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...
AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...
Alan Dix
 
Electronic_Mail_Attacks-1-35.pdf by xploit
Electronic_Mail_Attacks-1-35.pdf by xploitElectronic_Mail_Attacks-1-35.pdf by xploit
Electronic_Mail_Attacks-1-35.pdf by xploit
niftliyevhuseyn
 
Role of Data Annotation Services in AI-Powered Manufacturing
Role of Data Annotation Services in AI-Powered ManufacturingRole of Data Annotation Services in AI-Powered Manufacturing
Role of Data Annotation Services in AI-Powered Manufacturing
Andrew Leo
 
Cyber Awareness overview for 2025 month of security
Cyber Awareness overview for 2025 month of securityCyber Awareness overview for 2025 month of security
Cyber Awareness overview for 2025 month of security
riccardosl1
 
How analogue intelligence complements AI
How analogue intelligence complements AIHow analogue intelligence complements AI
How analogue intelligence complements AI
Paul Rowe
 
Heap, Types of Heap, Insertion and Deletion
Heap, Types of Heap, Insertion and DeletionHeap, Types of Heap, Insertion and Deletion
Heap, Types of Heap, Insertion and Deletion
Jaydeep Kale
 
What is Model Context Protocol(MCP) - The new technology for communication bw...
What is Model Context Protocol(MCP) - The new technology for communication bw...What is Model Context Protocol(MCP) - The new technology for communication bw...
What is Model Context Protocol(MCP) - The new technology for communication bw...
Vishnu Singh Chundawat
 
Greenhouse_Monitoring_Presentation.pptx.
Greenhouse_Monitoring_Presentation.pptx.Greenhouse_Monitoring_Presentation.pptx.
Greenhouse_Monitoring_Presentation.pptx.
hpbmnnxrvb
 
Into The Box Conference Keynote Day 1 (ITB2025)
Into The Box Conference Keynote Day 1 (ITB2025)Into The Box Conference Keynote Day 1 (ITB2025)
Into The Box Conference Keynote Day 1 (ITB2025)
Ortus Solutions, Corp
 
Linux Professional Institute LPIC-1 Exam.pdf
Linux Professional Institute LPIC-1 Exam.pdfLinux Professional Institute LPIC-1 Exam.pdf
Linux Professional Institute LPIC-1 Exam.pdf
RHCSA Guru
 
Mobile App Development Company in Saudi Arabia
Mobile App Development Company in Saudi ArabiaMobile App Development Company in Saudi Arabia
Mobile App Development Company in Saudi Arabia
Steve Jonas
 
Manifest Pre-Seed Update | A Humanoid OEM Deeptech In France
Manifest Pre-Seed Update | A Humanoid OEM Deeptech In FranceManifest Pre-Seed Update | A Humanoid OEM Deeptech In France
Manifest Pre-Seed Update | A Humanoid OEM Deeptech In France
chb3
 
Dev Dives: Automate and orchestrate your processes with UiPath Maestro
Dev Dives: Automate and orchestrate your processes with UiPath MaestroDev Dives: Automate and orchestrate your processes with UiPath Maestro
Dev Dives: Automate and orchestrate your processes with UiPath Maestro
UiPathCommunity
 
TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...
TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...
TrustArc Webinar: Consumer Expectations vs Corporate Realities on Data Broker...
TrustArc
 
Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...
Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...
Massive Power Outage Hits Spain, Portugal, and France: Causes, Impact, and On...
Aqusag Technologies
 
Andrew Marnell: Transforming Business Strategy Through Data-Driven Insights
Andrew Marnell: Transforming Business Strategy Through Data-Driven InsightsAndrew Marnell: Transforming Business Strategy Through Data-Driven Insights
Andrew Marnell: Transforming Business Strategy Through Data-Driven Insights
Andrew Marnell
 
HCL Nomad Web – Best Practices und Verwaltung von Multiuser-Umgebungen
HCL Nomad Web – Best Practices und Verwaltung von Multiuser-UmgebungenHCL Nomad Web – Best Practices und Verwaltung von Multiuser-Umgebungen
HCL Nomad Web – Best Practices und Verwaltung von Multiuser-Umgebungen
panagenda
 
ThousandEyes Partner Innovation Updates for May 2025
ThousandEyes Partner Innovation Updates for May 2025ThousandEyes Partner Innovation Updates for May 2025
ThousandEyes Partner Innovation Updates for May 2025
ThousandEyes
 
SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdf
SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdfSAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdf
SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdf
Precisely
 
Complete Guide to Advanced Logistics Management Software in Riyadh.pdf
Complete Guide to Advanced Logistics Management Software in Riyadh.pdfComplete Guide to Advanced Logistics Management Software in Riyadh.pdf
Complete Guide to Advanced Logistics Management Software in Riyadh.pdf
Software Company
 
AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...
AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...
AI Changes Everything – Talk at Cardiff Metropolitan University, 29th April 2...
Alan Dix
 
Electronic_Mail_Attacks-1-35.pdf by xploit
Electronic_Mail_Attacks-1-35.pdf by xploitElectronic_Mail_Attacks-1-35.pdf by xploit
Electronic_Mail_Attacks-1-35.pdf by xploit
niftliyevhuseyn
 
Role of Data Annotation Services in AI-Powered Manufacturing
Role of Data Annotation Services in AI-Powered ManufacturingRole of Data Annotation Services in AI-Powered Manufacturing
Role of Data Annotation Services in AI-Powered Manufacturing
Andrew Leo
 
Cyber Awareness overview for 2025 month of security
Cyber Awareness overview for 2025 month of securityCyber Awareness overview for 2025 month of security
Cyber Awareness overview for 2025 month of security
riccardosl1
 
How analogue intelligence complements AI
How analogue intelligence complements AIHow analogue intelligence complements AI
How analogue intelligence complements AI
Paul Rowe
 
Heap, Types of Heap, Insertion and Deletion
Heap, Types of Heap, Insertion and DeletionHeap, Types of Heap, Insertion and Deletion
Heap, Types of Heap, Insertion and Deletion
Jaydeep Kale
 
What is Model Context Protocol(MCP) - The new technology for communication bw...
What is Model Context Protocol(MCP) - The new technology for communication bw...What is Model Context Protocol(MCP) - The new technology for communication bw...
What is Model Context Protocol(MCP) - The new technology for communication bw...
Vishnu Singh Chundawat
 
Greenhouse_Monitoring_Presentation.pptx.
Greenhouse_Monitoring_Presentation.pptx.Greenhouse_Monitoring_Presentation.pptx.
Greenhouse_Monitoring_Presentation.pptx.
hpbmnnxrvb
 
Into The Box Conference Keynote Day 1 (ITB2025)
Into The Box Conference Keynote Day 1 (ITB2025)Into The Box Conference Keynote Day 1 (ITB2025)
Into The Box Conference Keynote Day 1 (ITB2025)
Ortus Solutions, Corp
 
Linux Professional Institute LPIC-1 Exam.pdf
Linux Professional Institute LPIC-1 Exam.pdfLinux Professional Institute LPIC-1 Exam.pdf
Linux Professional Institute LPIC-1 Exam.pdf
RHCSA Guru
 
Mobile App Development Company in Saudi Arabia
Mobile App Development Company in Saudi ArabiaMobile App Development Company in Saudi Arabia
Mobile App Development Company in Saudi Arabia
Steve Jonas
 
Manifest Pre-Seed Update | A Humanoid OEM Deeptech In France
Manifest Pre-Seed Update | A Humanoid OEM Deeptech In FranceManifest Pre-Seed Update | A Humanoid OEM Deeptech In France
Manifest Pre-Seed Update | A Humanoid OEM Deeptech In France
chb3
 
Dev Dives: Automate and orchestrate your processes with UiPath Maestro
Dev Dives: Automate and orchestrate your processes with UiPath MaestroDev Dives: Automate and orchestrate your processes with UiPath Maestro
Dev Dives: Automate and orchestrate your processes with UiPath Maestro
UiPathCommunity
 
Ad