Resume - Chris Lyons
- 1. 1 Christopher Lyons 77 Overlook Drive West Framingham, MA 01701 Phone: (508) 788-9403 Cell: 508-816-3368 Email: [email protected] Objective – A position thatwill utilize my strong training skills in a hands on environment. Skill Summary Training and Development Implementation and Consulting Hands on Classroom Facilitator – Strong ability to explain technical concepts to non-technical audience Conduct Needs Assessment and Task Analysis - Work with key stakeholders to generate excitementand buy in for training. New Hire Training – Develop training across a wide variety of skill needs both technical and softskill related Cross Training – Develop ongoing training for staff Course Development – Create Training Plans,Document technical course materials including manuals and exercises. Training Management – Manage junior staff to optimal performance including measuring overall training effectiveness of staff by attendee survey and return on investment evaluations. Software Implementation and Training – Assess requirements,evaluate clientneeds,convert data, conducttraining Process Improvement – Assess and documentcurrent procedures,provide roadmap for improvements, measure improvements via approved upon matrix with key stakeholders within a group Project Management –Manage projects,setmilestones, achieve objectives Quality Assurance – Documenttestplans,hands on software testing,QA analysis Management Reporting – Capacity planning, productivity reporting and analysis E-Learning including LMS functionality – Develop and Implement courses Computer Skills Software Programming Salesforce – Sales CRM tool Word, Excel, PowerPoint,Access, Visio, Adobe Acrobat RoboHelp – Utilized Robohelp to implementand maintain Product Help Menu Website ContentDevelopment – Create and postcontent to companyWebsite Strong SQL background for client implementations and how to query data from SQL Tables UNIX – Strong understanding ofUNIX directories and how they are utilized within clientimplementations. Professional Experience Vestmark 2014- Present Director, Training and Documentation Defining,developing,preparing,and delivering customer training. Provide product-specific training to a wide variety of Vestmark clientele,as well as internal Vestmark staff. Manage training relationships: Develop and maintain customer relationships and ensure clientproficiency.Participate and presentat conferences and similar events.Proactively call targeted new customers and manage ongoing training needs.Work closelywith Sales and Relationship Managementto identify and prioritize customer training needs and revenue opportunities .As part of training efforts, actively seek new business opportunities and leads. Develop education material: Develop core curriculum for Vestmark products for both external customers and internal staff.Create course materials focused on business applications.Develop certification exams to accompanytraining curriculum. Deliver training: Plan appropriate customer training visits and customer training events .Deliver customer training in the form of training sessions atcustomers’ own premises;public training courses;presentations atconferences and similar events;and remotelyvia WebEx. Deliver training programs,including productcertification exams,to internal staff. Participate and/or lead special projects associated with implementation teams. HP Vertica 2013 - 2014 Senior Technical Instructor Content Development Responsibilities - Owns and updates currentcourse curriculum including slides,lab exercises,evaluations, etc. Manage the course review process,ensuring thatrevisions publish with bi-annual software releases. Assess the need for new classes and develop appropriate content.Work with subjectmatter experts to determine the purpose,structure and learning objectives of the course.Keeps team updated on course progress,issues,milestones and time to completion Tests and launches course in LMS. Identifies and addresses anyroadblocks thatmightpreventthe course from being completed. Technical Trainer Responsibilities- Delivered complexand innovative technologies to a technically advanced individual contributors,Management,and technical stakeholders.Engages learners and encourages participation. Expertly manages a learning environmentwith limited advance preparation.
- 2. 2 Kiva Systems 2010 – 2013 Training Manager Plan, develop and execute all Kiva clients training,which includes all new Amazon fulfillmentcenters thatwill be utilizing the Kiva System. Develop training materials using a variety of methods including e-learning, live presentations,video tutorials, webinars and text documents. Manage training team which included overall projectplanning responsibilities thatensure learning objectives are appropriate and the proper resources were allocated to projects. Provide internal training to Kiva organization with a special focus on Professional Services organization. Assistin the delivery of Kiva onboarding training. Provide overall leadership for s hortand long term client training initiatives. EBI Consulting 2009 - 2010 Training Programs Director Develop a professional external training business building on EBI's existing program utilizing myextensive training and prog ram developmentexperience. Develop new courses including computer based training (CBT) in supportof business developmentefforts in health and safety with all company salespersons,to meetthe needs of our clients. Provide training on Sales Logic CRM to sales personnel and utilizing CRMto track potential training prospects. Supportand train marketing and sales personnel on the Swift page marketing tool . internal training program including course materials (documents,CBT,manuals,etc.) working closelywith functional group managers to address everything from new hire orientation to continuous professional developmentand internal work process instruction and including software/technologytraining. Responsible for implementing a continuous evaluation process, getting client feedback to learn, improve and re-execute our work processes. TheNextRound,Inc 2006 – 2009 Training Director Implemented and delivered on companywide training solution for a small software companygeared to the private equity industry. Software included a front end CRM system which allows clients to track contacts and utilize email functionalityto marketservices to prospects. Software also contained fund raising,back office accounting and Xtranet capabilities. Training included working with sales team to assess clientneeds and customize training toward client’s needs and desired outcomes. Provided level 1 supportvia Help Desk,providing demanding clients answers to technical questions related to the product allowing me to be more effective as a subjectmatter expert in the classroom. Designed and delivered clienttraining on site and via Web Ex. Created,implemented and delivered monthlytraining sessions for clients. Trainings generated $250,000 for the bottom line of the companyin 2008. Implemented new hire on boarding process,including new hire orientation and hands on technical training. Managed training staff including mentoring and assessing training performance. One Beacon Insurance 2002- 2006 Training and Management Consultant Solely implemented new hire training program within a call center and cash processing departments.Hands on trainer who became subjectmatter expert for products and systems within the departments. Provided consulting expertise thatmeasured departments productivity and analyzed overall staffing needs via the creation of a capacity planning model. Provided managementand consulting services to middle and senior management. Other functions include: DST International 2000 – 2002 Principal System Trainer and Consultant Sun Life Financial 1997 – 2000 Senior Trainer Fidelity Investments 1995 – 1997 Training Assistant Bank Boston 1993 – 1995 Accounting Assistant EDUCATION: University of Massachusetts,Amherst. Bachelor of Arts Degree,1993. Major: English References: See Linkedin profile Chris Lyons for recommendations on mywork.