This document discusses key performance indicators (KPIs) for retail pharmacy technicians. It provides examples of KPIs, performance appraisal forms, and a seven-step process for creating KPIs for this position. Mistakes to avoid include having too many KPIs and ensuring KPIs change to suit goals. KPIs should be linked to strategy, answer important questions, and empower employees. Both quantitative and qualitative KPIs are discussed. The document directs the reader to an external website for additional KPI materials.