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AI-Powered RPA in IT
Process Automation
www.automationedge.com
LET THE BUSINESS FLOW
© 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation
AI-Powered RPA in IT Process in Automation
IT Process Automation with AI-powered
RPA is integration of artificial
intelligence, machine learning, and
Generative AI paving the way for
unprecedented levels of agility,
scalability, and innovation in IT
operations.
As per the report, the market for workflow
automation is expected to increase a CAGR of
33.3% from 2023 to 2030.
Involves the use of automating the repetitive and
time-consuming tasks that takes a large portion of
time in processing.
© 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation
IT Process Automation in Businesses
• Myth: AI and RPA will reduce
human jobs
• Reality: Its Augmentation, not a
replacement
AI and ML can be used to automate
complex IT processes, reduce
manual errors, and provide
intelligent insights
AI-powered RPA bot can read customer emails,
extract relevant information, and update
customer records in the bank's database
without human intervention.
1. End User
Support
2. Service Desk
Tickets
3. Data
Centre
4. Security
Operations
5. Application
Support
6. Schedule
Activity
© 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation
What Happens When AI-Powered RPA Integrates IT Process
Whether it’s a request for a password reset or
resolving a software bug, automating the IT
request logging process can efficiently
categorize and prioritize all requests, ensuring
timely responses with AI-powered RPA.
© 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation
Benefits of Automating the IT Process
AI-Powered RPA, banks can not only
streamline their operations but also
create a more agile and responsive
organizational structure that meets the
demands of today's financial landscape.
• Myth: AI and RPA will reduce
human jobs
• Reality: Its Augmentation, not a
replacement
Faster Response Time
Reduce Operational Cost
Better Visibility
Enhanced Employee
Productivity
Better Utilization of Resources
© 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation
Trends Shaping Automation of IT Process
• Myth: AI and RPA will reduce
human jobs
• Reality: Its Augmentation, not a
replacement
Enterprises are increasingly
adopting the latest technologies,
such as cloud computing and
mobile computing, and this is
anticipated to drive the demand
for cloud-based workflow
management systems.
© 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation
Value Led Hyperautomation
Thank You
www.automationedge.com
©Copyright 2025 AutomationEdge Technologies Pvt. Ltd. AutomationEdge, AutomationEdge Technologies, the AutomationEdge logo, and other AutomationEdge marks are the
exclusive properties of AutomationEdge Technologies Pvt. Ltd.
AutomationEdge is a leading Hyperautomation platform across the globe with end-to-end automation capabilities. With its platforms working together as one
solution, like DocEdge for Intelligent Document Processing Solution, RPA for automation of repetitive processes and fastest data processing, and Conversational AI
for Omni-channel conversations, it has enabled seamless process automation for global enterprises.
AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Smart Dubai Government, Oman LNG, Mashreq
Bank, HDFC Bank, HDFC Life, Bharti Axa, Wipro, AccentCare, Danone, University of Maryland Medical System, Aspen Pharmacare and Genpact, to name a few.
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  • 2. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation AI-Powered RPA in IT Process in Automation IT Process Automation with AI-powered RPA is integration of artificial intelligence, machine learning, and Generative AI paving the way for unprecedented levels of agility, scalability, and innovation in IT operations. As per the report, the market for workflow automation is expected to increase a CAGR of 33.3% from 2023 to 2030. Involves the use of automating the repetitive and time-consuming tasks that takes a large portion of time in processing.
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  • 6. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation Trends Shaping Automation of IT Process • Myth: AI and RPA will reduce human jobs • Reality: Its Augmentation, not a replacement Enterprises are increasingly adopting the latest technologies, such as cloud computing and mobile computing, and this is anticipated to drive the demand for cloud-based workflow management systems.
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