This document provides tips for creating effective content. It recommends that content should elicit emotion from audiences by being humorous, heartbreaking, shocking, unbelievable, or inspiring. Content should also be powerful, meaningful, and sticky. Stories that feature personal examples are more compelling than dry facts and statistics. Knowing the audience is also important - their preferred tone, language, and mediums of interaction. The goal is for content to pass the "PMS test" and not leave audiences looking puzzled, mystified or skeptical.
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