This document summarizes Nordstrom's experience with serverless technologies over the past 18 months. Some key lessons learned include that serverless architectures can reduce the amount of code needed for features, require work to ensure high availability, and make tweaking performance easy and cost-effective. Challenges include shared computing limits, API Gateway restrictions, and difficulty debugging distributed applications. Nordstrom hopes to see improvements in transparency, deployment tools, security guidance, and documentation from serverless platform providers.