Robotic Process Automation
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The document provides information about robotic process automation (RPA), including: 1) An endorsement of RPA training from Nextspace that helped someone start a career in robotics. 2) An overview of RPA, the benefits it provides, common implementation mistakes to avoid, and a recommended multi-step journey for a successful RPA implementation. 3) Details on each step of the RPA implementation journey - from initial proof of concept, to piloting a process, ramping up automation, and ultimately institutionalizing RPA.
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Robotic Process Automation
- 1. 1 The RPA training that I received from Nextspace proved out to be a very good way to kick start my career in Robotics automation. I strongly recommend this training to anyone who wishes to align their career in Robotics. Kavita – Team Lead, Accenture Robotic Process Automation
- 2. 2 Introduction to Robotic Process Automation •RPA is about pairing machines with people •RPA Fitment & Processes •Spectrum of RPA technology •Grouping of RPA software into levels •Software classification based on dimensions •Intelligent Automation Continuum •Robotic Process Automation Adoption •Benefits of RPA •Processes managed by RPA solutions •RPA potential Robotic Process Automation Journey •RPA is a journey – no shortcuts •Good preparation – Key to a successful journey •Step 1 Proof of concept •Step 2: Pilot •Step 3: Ramp up •Step 4: Institutionalise Common Implementation mistakes Table of contents
- 4. Automation What is Automation? The technique of making an apparatus, a process, or a system operate automatically What is IT automation? IT automation is the linking of disparate systems and software in such a way that they become self-acting or self-regulating. What is Robotic Process Automation? Robotic Process Automation (RPA) is the automation of back and front office processes that are largely rules based, structured, and repetitive. The automation takes place when software “robots” (not physical robots) carry out processes or tasks normally completed by humans. 4
- 5. Robotic Process Automation Explained Robotic automation lets organizations automate current tasks as if a real person was doing them across applications and systems Interacts with individual systems in the same way as a human user, meaning no complex system integration required Functional trained robots are digital workers and execute rule-based information processes, improving accuracy and efficiency Robotic software can rapidly model and deploy the automation Courtesy: Accenture
- 6. RPA is about pairing machines with people Pairing people with machines is the step-change, not the technology itself. • “We are a people business — all banks are people businesses,” Dave says, and “all banks are in a productivity crisis.” Siloing technology and people doesn’t solve the productivity crisis for people-based businesses. Pairing a people workforce with a digital workforce is what solves it. Dave emphasized that this integration of people and technology is a big change and requires re-thinking the shape of the organization Courtesy: Workfusion
- 7. RPA Fitment & Processes 7 Processes which are robotic process automation ready include: • Repetitive and rules based • Accesses structured data sets • Windows or Web based Applications • Well defined & documented processes • Three or more staff are required to complete the process • Data input is prone to human error
- 8. Spectrum of RPA technology 8 Key dimensions defining the software vendors: Data: The level of sophistication in dealing with business data (structured or unstructured) Type of Tasks predominately performed: Tasks are either rules based or require knowledge from multiple sources to complete the process. Interoperability: working across multiple applications (single application or multiple applications and platforms) AI: The level of artificial intelligence provided by the application (none, machine learning based on pattern recognition and statistics, or emerging true AI). Courtesy: Kinetic Consultancy Services
- 9. Grouping of RPA software into levels 9 Courtesy: Kinetic Consultancy Services
- 10. Software classification based on dimensions above 10 Courtesy: Kinetic Consultancy Services
- 11. Intelligent Automation Continuum 11 Courtesy: Cognizant
- 13. 13 In terms of RPA adoption, 2016 was the year of ‘Early Majority’ adoption of the technology. The expectation is that the Early Majority will be focused on automating low-value repetitive tasks currently outsourced or conducted in-house. Majority will start applying RPA in their organisations to low value tasks before they take on board replacing humans with higher value knowledge based work Robotic Process Automation Adoption
- 14. Wide Range Automation : Spanning across an ever increasing number of industries, RPA speeds up and executes with perfect accuracy processes in the fields of banking & finance, insurance, healthcare, manufacturing, telecom and many more Rapid ROI : Typically, one software robot can replace and outperform 3 workers. In less than 12 months, most enterprises already have a positive return on investment. Moreover, potential further accumulative cost reductions can reach 20% in time. Enterprise Scalability : RPA introduces a highly flexible and scalable virtual workforce with reduced induction time. Additional robots can be deployed quickly with minimal costs, according to work flux and seasonality. Have them perform a massive number of operations in parallel, from desktop to cloud environments. All of this, while allowing multiple users to monitor and control software robots from multiple business units around the globe, from a single secure device. Powerful Analytics: Gathering data becomes agile and exhaustive. This enables better management and provides insights for ongoing business enhancement. Every robot’s activity can be logged and interpreted through customized reporting tools. Improved governance and compliance can be easily achieved as requirements are set in the automation rules. Courtesy: UiPath Benefits of RPA
- 15. Processes managed by RPA solutions 15 Typical processes currently being managed by an RPA solutions include: Finance & Banking Insurance Telecom Healthcare Retail Government Finance & Accounting IT HR
- 16. RPA potential 16
- 17. Everest Recent Report Courtesy: HFS Research
- 18. Forrester Q1 17 Courtesy: HFS Research
- 19. 19 RPA Journey
- 20. RPA is a journey – no shortcuts RPA will reach its full potential at the end of a consistent process. Think of it as a journey, one in which a virtual workforce is deployed by the organization to help achieve its long range corporate goals. Considering RPA a short term project (perhaps to cut process costs or increase accuracy) will hold back some of the benefits a fully grown, healthy implementation usually provides. 20
- 21. Courtesy: Accenture Good preparation – Key to a successful journey Business and IT partnership The Business side focuses on creating business value, lower operational costs and competitive advantages. The IT side engages these goals by acting upon future-proof extensibility, high deployment velocity and meeting enterprise architecture and compliance standards. Strategic positioning The journey must be in-sync with the organization’s strategic direction, always. Otherwise, the project can easily get side tracked into lower priority activities. The Leader: Select for success Leadership is crucial, as the strongest possible implementation manager must be selected Cultural Acceptance The cultural champions must have a joint plan of action to win organizational hearts and minds over to an authentic and proactive adoption of the RPA journey Enterprise Competency Necessary skill set should exist in the company. Best practices in this area include creating an RPA Center of Excellence.
- 22. Step 1 Proof of concept 22 Key activities include: • running the POC, • defining a RPA implementation model for the organization, • building an automation team, • selecting automation partners, • developing frameworks—deployment, communication and governance.
- 23. Step 2: Pilot 23 At this point, an automated process is run into production for the first time, according to the organization’s implementation model. This means that following should be complete for the selected process • Defined requirements • Detailed solution design • Test scripts • Cutover/handover plans Pilot performance is monitored in accordance with its exit criteria. In addition, all internal and external stakeholders are surveyed for feedback. This input is the basis for documenting lessons learned and revising methodology and frameworks before advancing to ramp up.
- 24. Step 3: Ramp up 24 The primary focuses of this step are: • optimizing management of the newly deployed virtual workforce • establishing best practices • qualify additional processes for automation • continuing growing the internal automation team and its expertise. During the ramp up phase, champions should accelerate activities designed to identify further RPA opportunities within the organization and showcase process automation successes to a broader business audience. Courtesy: Kinetic Consultancy Services
- 25. Step 4: Institutionalise 25 The point of this final step is to establish best practices for robotic processes automation as a baseline activity within the organization. Specific examples include governance board to manage the process automation pipeline demand; disaster recovery and business continuity plans; continuous improvement based on lean Six Sigma with the automation team. Beyond including these practices into the organization’s culture, this moment should also include a continual evangelizing of RPA benefits based on existing implementations, while promoting RPA as a key performance objective across all business lines. Courtesy: Kinetic Consultancy Services
- 26. Common Implementation mistakes 26 • Immature vendor selection The tool selected is not right for the organization • Proof of concept misconception The point of a POC is not to confirm if RPA technology does what it claims to do. The primary POC purpose is to test business case assumptions, validate the best implementation model and assess RPA integration and technology partners. • Immature process selection Sometimes the Poc is attempted with very complex process. For the first year of RPA should always be attempted with simple or medium processes. • Misguided automation target Always remember the reality of diminishing returns. Sometimes in an attempt to automate complex process steps, the thought of eliminating those steps with redesign never actually occurs. Attempting to extend automation too far into a process can lower ROI by significantly increasing implementation costs Courtesy: Kinetic Consultancy Services
- 28. 28 For Corporate Robotic Process Automation training Please write to [email protected] Next Space (https://TheNextSpace.co) #780, 19th Main, HSR Layout, Sector 1, Bangalore – 560102 Location on Google Map: https://thenextspace.co/location