This document discusses why Ruby is a good programming language for operations staff. It notes that operations involves tasks like building servers, packaging, monitoring, and provisioning that can be programmed. While shell scripts and Perl are commonly used today, Ruby has advantages like allowing multiple versions of the same library, being beginner friendly due to tutorials and syntax, and its use of blocks for iteration, cleanup and separating concerns. Ruby also has good tooling for devops tasks like configuration management, logging and packaging that operations staff can benefit from due to the ability to write plugins for these tools.