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Salesforce overview
- 1. Welcome to the Age of the Customer Salesforce Platform Overview
- 2. Forward-Looking Statements Statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 3. 2013 • 2014 • 2015 2008 • 2009 • 2010 2011 • 2012 • 2013 2014 • 2015 2011 • 2012 2013 • 2014 2015 Most innovative companies in the world 20K FY16 Employees Salesforce: 4th Largest Enterprise Software Company in the World This Year 4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2017 guidance provided November 18, 2015: "revenue for the company's full fiscal year 2017 is projected to be approximately $8.0B to $8.1B.” $6.67B FY16 annual revenue
- 4. IoT Data Science Social Mobile Cloud LAN/WAN Client Server SNA Mainframe Terminal The Age of the Customer Everything and everyone is connected MillionsThousands Billions of connected things of customer interactions Trillions
- 5. Connect With Your Customers in a Whole New Way Connected Employees Connected Communities Connected Apps & Products Connected Partners Connected Customer faster resolution time + 66%
- 6. Run Your Business From Your Phone 6B+smartphones by 2020
- 7. Build 1-to-1 Customer Journeys Connected products by 2020 75B 24°
- 8. Your company of customer data has been analyzed1< % 77% of customers are not engaged with companies The Customer Gap Your customers IoT Data Science Social Mobile Cloud
- 9. Become a Customer Company Connect to your customers in a whole new way Run your business from your phone Build 1-to-1 customer journeys Get smarter about your customers
- 10. Global CRM Leader 7 industry leading apps. 1 platform. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner documents are available upon request from Salesforce.
- 11. Customer Success Platform in Action Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary. Average Percentage Improvements Reported by Salesforce Customers increase inrevenue + 37% + 47% increase inagent productivity increase inmarketing ROI + 43% increase incustomersatisfaction + 45% + 55% fasterdeployment + 48% fasterdecisionmaking
- 12. A Complete Platform for Customer Success Customer Success Services Customer Success Platform Complete CRM Developer Success Platform 5.5 million apps Force.com Heroku Enterprise AppExchange Shield Trailhead Wave Thunder Lightning Apps Analytics Community Marketing Service IoT Sales Success Community 2 million members MVPs / Events/ Community Salesforce Success Services Success Ecosystem SI’s / ISV’s AppExchange CustomerSuccessManagers Ignite / ProgramArchitects Multitenant Cloud
- 13. Sell the way you want Lightning Platform & Ecosystem Sell from anywhere Salesforce1 Mobile App Sell smarter SalesforceIQ Inbox & Sales Wave Analytics #1 Sales Application Salesforce Automation Analytics Collaboration Marketing Automation Mobile Platform Casey Denby | Western Union Sr. Manager, Operations increase in sales revenue + 37%
- 14. Salesforce SteelBrick CPQ Quote-to-Cash with Lightning Experience Relationship Intelligence Mobile Productivity Intuitive Salesforce Automation Contextual Data Accurate sales quotes Create customer-friendly sales quotes easily Faster Branded Proposals Build custom templates to match your business Automated quote-to-cash process Streamline the journey from lead to revenue faster quotes + 80%
- 15. Sales Cloud Drives Customer Success Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary. Average Percentage Improvements Reported by Salesforce Customers + 37% Win Rate + 43% Lead Conversion + 44% Sales Productivity + 48% Forecast Accuracy Increase in Revenue + 37%
- 16. Connected customer experience Lightning Platform & Ecosystem Lightning Field Service Service faster Lightning Service Console with LaunchPad Service smarter Service Wave Analytics Personalized service Service for Apps with SOS & Self Service Communities #1 Customer Service Platform Ellora Sengupta | Cisco Sr. Manager, Service ITAgent Console Omni Channel Communities Knowledge Social Analytics increase in agent productivity + 47%
- 17. Connect your entire workforce Tools for agents, dispatchers & mobile employees Smart Scheduling & dispatch Automate scheduling based on skills, availability, and location Manage work in real-time Update work orders, change requests, and job status, on any device Field Service Lightning Agent Console Omni Channel Communities Knowledge Social Analytics
- 18. Service Cloud Drives Customer Satisfaction Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary. Average Percentage Improvements Reported by Salesforce Customers + 45% Customer Retention + 45% Decrease in Support Costs Faster Case Resolution + 48% + 47% Agent Productivity Increase in Customer Satisfaction + 45%
- 19. 1 to 1 customer journeys Journey Builder Every channel, every device Email, mobile, social, ads, web & IoT Connected CRM Marketing Cloud Connect to sales, service & apps Predictive marketing Predictive Journeys #1 Marketing Application Scott Jampol | OpenTable SVP, MarketingJourneys Audience Personalization Content Analytics Omni Channel increase in marketing ROI + 43%
- 20. Marketing Cloud Drives Marketing ROI Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary Salesforce Predictive Intelligence Benchmark Report conducted 2013 on 140 million interactions sent by Marketing Cloud customers. Average Percentage Improvements Reported by Salesforce Customers Increase in Marketing ROI + 43% + 40% Increase in Revenue Influence + 41% Lift in Conversion Lift in Revenue per Web Session + 53% + 46% Faster Campaign Deployment
- 21. Connect to business process Platform for embedded files, records & data Connect smarter Personalized content & recommendations Connect faster Lightning Community Builder & Community Templates Connect everywhere Rich, branded mobile experience #1 Community Platform Sami Kamangar | Pono Marketing Director1 to 1 Content Analytics Community Templates Moderator Console Business Integration Actions increase in customer satisfaction + 45%
- 22. Connect all your customer data Wave Platform Get answers, faster Sales Wave & Service Wave Apps Take action, instantly Wave Actions in Salesforce Make decisions from anywhere Wave Mobile Get Smarter About Your Customers Brook Colangelo | Houghton Mifflin Harcourt EVP & CTOAny Data Self Service Collaboration Actionability Mobile Governance & Trust faster decision making + 48%
- 23. #1 Cloud App Dev Platform Fast development for everyone Lightning App Builder & Process Builder Modern developer experience Heroku Enterprise & Lightning Design System #1 enterprise ecosystem AppExchange & Lightning Components Trusted, scalable & connected Salesforce Shield, Connect & Thunder Selina Suarez | New Leaders for New Schools Director, Salesforce InitiativesTrusted Platform App Exchange Speed & Agility Productivity Apps Engagement Apps Connected Apps faster app deployment + 47%
- 24. The Fastest Path from Idea to App Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary. Average Percentage Improvements Reported by Salesforce Customers + 52% Coding Productivity + 52% Faster Integration + 55% Faster Design + 55% Faster Deployment Decrease in IT Costs 48%
- 25. Introducing the IoT Cloud Powered by Thunder Powered by Thunder Real-Time Trigger Action Intuitive UI 1-to-1 Connected to Salesforce Capture events from any device and app Build intelligent real-time logic Engage proactively and 1 to 1
- 26. Become a Customer Company
- 27. Allianz Dramatically Improves Rep Performance Global Collaboration to share best practices on financial trends Integrated disparate systems and processes 350 brokers in Sales Cloud 17% Higher Close Rates
- 28. McDonald’s Drives Local Customer Connections on Social Rolled out unique Facebook pages to all 14,500 restaurants (biggest brand deployment on Facebook) Share content with Marketing to engage the community and address customer satisfaction issues
- 29. Symantec Connects with Customers on Social in Time of Crisis Prominent information on security incidents are broadly discussed and shared on social media Monitors trending conversations and develops relevant editorial content in real-time Marketing, sales, and support teams capitalize on the opportunity to build customer relationships
- 30. GE Capital Transforms Customer Conversations with Analytics Cloud Enables Global Relationship Managers to have data driven conversations with customers Provides managers with a single view of customers to identify trends & opportunities Shortens decision making time from months to minutes
- 31. “The Salesforce1 Platform connects homeowners and contractors with our products from anywhere.” Beth Wozniak, President ECC Honeywell Connects Contractors and Homeowners with Apps Built integrated mobile app connecting product, employees, contractors and customers Mobile access across entire community, allows 10K contractors real time access to customers Connected products provide opportunity to deliver proactive customer service
- 32. thank y u