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Salesforce Solution For Software Industry
- 1. Welcome to the Real-Time Cloud for the Software Industry
- 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward- looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our quarterly report on Form 10-K for the fiscal year ended January 31, 2010 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 3. Software Companies Face Tough Challenges Multi-Channel Customers In Increased Sales Processes Control Competition “How can I drive direct “How can I better “How can I have the and indirect sales engage and service my insight and agility productivity globally? customers? needed to get and stay at the top?
- 4. Proven Leadership in High Tech Consumer Semiconductor Software Hardware Electronics Consumer Electronics Semiconductors Broad Ecosystem of Industry Leaders
- 5. Our Mission: Cloud Computing Driver, Catalyst & Evangelist 1960’s 1980’s Today Mainframe Client/server Enterprise Cloud Computing
- 6. Applications Moving to the Cloud 1960’s 1980’s Today Mainframe Client/server Cloud Computing Applications
- 7. Platforms Moving to the Cloud 1960’s 1980’s Today Mainframe Client/server Cloud Computing Platforms
- 8. Collaboration Moving to the Cloud SharePoint Lotus Notes Groove Novell GroupWise File Sharing 1980’s 2000s Today Work Group Intranet Collaborative Computing Computing Computing
- 9. The Cloud Computing Model Multi-tenant Automatic Upgrades 5 Times Faster Pay-as-you-go Half the Cost Real-time IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965, September, 2009
- 10. The Cloud Delivers Lower TCO On Premises = Cloud Computing: Hidden Costs 46% Lower TCO1 Licenses No Upfront License Fees Hardware No Hardware Infrastructure Consultants Lower Implementation Costs Infrastructure Free Upgrades Dedicated Staff No Ongoing Maintenance Fees Upgrades Predictable 1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs
- 11. Customers Succeed Immediately in the Cloud Rapid Implementation 26 subscribers in 800 subscribers live in ~4,000 subscribers live in 4 Days 45 Days 4 Months Fast Business Results Increased sales Increased Improved 30% customer satisfaction revenue visibility to rating to 92% 1% variance
- 12. Recognized Cloud Computing Leadership 72,500+ Paying Customers 1st Billion Dollar Cloud Company February 24, 2010 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Fiscal Year Leader Leader Visionary Sales Force Automation CRM Customer Service Enterprise Contact Centers Application Servers Business Software Solution Third Fastest Growing Software-as-a-Service Solution Hi-Tech Company 2009 Collaboration Solution
- 13. The Cloud Serves Companies of Every Size ENTERPRISE MID-MARKET SMALL BUSINESS
- 18. Real-Time Cloud Solutions for the Software Industry Executive Team Vision, Values, Operating Operational Leading Leads by Closed Revenue Renewals & Customer Support Metrics Expenses Ratios Innovations Source Business Sales Pipeline Trends Attrition Stats Satisfaction Channels R&D Marketing Sales Service Professional Services Innovation Agile Campaign Key Account Territory Partner Customer Project Portfolio Management Development Management Social Media Management Management Management Call Center Portal Email Management Time Tracking Contractor / Product Product Search Content Trade Fund Productivity Knowledge Entitlement Status Offshore Development Quality Marketing Management Management Best Practices eCommerce Chat Management Management Reporting Management Staffing & Partner Co- Launch Multi-channel Custom Trials/POC Community Field Renewals & 360° Project Resource Development Management Web Sites Marketing Order Capture Products Management Management Service Upsell Dashboard Management Finance & HR General Ledger Cash Contracts Renewals Employee Performance Time-off Volunteer Recruiting Billing & Budgeting Management AP/AR Management Tracking Helpdesk Management Manager Tracking Management Information Technology Asset Portfolio Project Operations Service Change Agile Vendor Quality IT Helpdesk Management Management Management Governance Management Updates Management Development Management Assurance
- 19. The Real-Time Cloud For The Software Industry Drive Cross-Channel Engage & Retain Every Build Custom Apps Sales Excellence Customer Faster & Cheaper
- 21. Salesforce is the Sales Cloud Leader Market Customer Product Leadership Success Innovation 94% #1 Market Share, Would Groundswell On-Demand Recommend Award 1 IDC Worldwide On-Demand CRM Apps 2008-2012 Forecast and 2007 Vendor Shares, published December 2008
- 22. The World’s Leading Sales Application Email & Genius Content Productivity Library Real-Time Approvals Real-Time & Workflow Analytics Opportunities & Partners Quotes Marketing Collaboration & Leads Accounts & Contacts
- 23. The Standard For High Tech Channel Management Enterprise Enterprise Enterprise ~3 000 Std. Std. ~20,000 Std.
- 24. Symantec Drives New Business in Real Time 100% visibility across all sales channels Sales deployed in 40 countries & 11 languages in 3.5 months 15k + Partners live in 6 weeks 20% increase in partner deal registrations Security Software Leader
- 25. VMware Reaches Partners Through the Cloud Next generation partner content portal for over 160k global partners Dynamic content based on levels, program access, etc. Single destination for all partners Real-time partner profiling Streamlined Channel Ops processes Virtualization Solutions Leader
- 27. Salesforce.com is the Service Cloud Leader Customer Product Market Leadership Success Innovation 8,000+ 55% Market Share Service Cloud Customers
- 28. Yesterday’s Contact Center Needs to Evolve Companies Customers are invested here: here: Contact Center Community Sites
- 29. Customer Portal Community Chat Partners Search Email Collaboration Call Center Social Knowledge Service Cloud Manager
- 30. Misys Delivers Better Service Faster 50% Time Reduction in case processing Greater SLA adherence Merged two BU’s into one with a unified portal Customer sat trending upwards Industry-Specific Software Leader
- 32. Chatter: A Smarter Way to Collaborate Easy to Use: Works like Facebook Real-time Updates: Choose the people, documents, and apps to follow Trusted: Secure, private application Mark Silber Qualcomm
- 33. App Updates Document Sharing Feeds Groups Security & Sharing Model Status Updates Profiles
- 35. The Next Generation of Custom Applications Market Leadership Customer Product Success Innovation 140,000 Custom Apps 17,000+ Sites Visionary Enterprise Application Servers
- 36. Fastest Way to Build Apps
- 37. Custom Cloud 2
- 38. Custom Cloud Lets Companies Deliver Outside of CRM IT Project Mgt (PMO) Distribution & Order Mgt Innovation Competition App HR Application Suite Postal Services Portal Venture Capital Application Special Pricing & Where to Buy site Ryan Worobel Sr. Manager CRM
- 41. Software Customer Progression Platform Download Mgmt B2B sites 9 – Part IT Project Mgt of Business Impact DNA! Social Collaboration Collaboration Ideas Twitter Customer 8 Content Facebook Unified Support Customer Collateral Customer & Channel Sales View Partner Chatter Analysis and Management 360 Degree Servicing Mobile 7 Reporting Partner View Customer Profiling Renewals Portal Initial Rollout Close Loop Sales and Partner Portal Integration Sales & Marketing for Sales 6 Marketing Analysis Collaboration User Adoption 5 4 3 2 1 Functionality
- 42. Get Started Today with A Free Trial My Apps Sales Cloud Free For 30 Days Service Cloud The World’s Leading Cloud Computing Apps Custom Cloud Chatter Prospective Customers: Ask your Salesforce AE and SE to work with you in real-time Existing Customers: Try the Service Cloud Get a Free Force.com account