Here are a few key things public agencies can do to improve their image and gain more trust from the American public:
- Increase transparency. Agencies should clearly communicate how tax dollars are being spent and what programs/services are being funded. Providing open access to budgets and expenditures can help the public feel their money is being properly accounted for.
- Demonstrate value. Agencies need to show the public the tangible benefits they provide and how government services are making a meaningful difference. Using measurable outcomes and success stories can help convey their value.
- Enhance efficiency. The public wants assurances that agencies are minimizing waste and getting the most out of every tax dollar. Agencies should regularly audit processes to cut unnecessary spending and operate