SlideShare a Scribd company logo
presents 
Search And Social – Where 
Is It All Going? 
presented by 
Brian Bluff, President & Co-Founder 
Matthew Ford, Vice President 
Operations
What We’ll Cover… 
• Marketing change. 
• B2B social media strategies that work 
• How to rank in Google today 
• Measurement 
• Developing an effective plan 
• Getting organizational buy in 
• What’s next and how to get started
The Changing B2B Marketing Landscape
Convergence Of Search And Social
How Has Google Changed " 
2009 2011 2012 
2013
The Way We Search Has Changed 
Used Forklift 
Forklift for sale 
Interest Over Time 
2005 2007 2008 2011 2013
Our Devices Have Changed 
MHEDA’s Mobile Traffic Jan 12 – Jun14 
4.9% 16.1% 
500 
Sessions Vs. Time 
1000
ID Need 
Search 
Evaluate 
Purchase 
Post Buy Eval 
Generate Lead 
Engage 
Propose 
Negotiate 
Win 
Upsell/Resell 
• Educate 
• Repurpose & distribute content 
• Position content search engines 
and social media 
• Strengthen brand awareness 
• Engage through social media 
and search engine 
• Eliminate risk, demonstrate 
value, simplify the decision 
• Customers promote your brand 
• Generate referrals 
Buying 
Process 
Selling 
Process 
Supporting Internet 
Marketing Strategy 
How Customers Buy Has Changed
Fish Upstream 
“When fly fishing, the goal is to 
have your bait look as real as 
possible. 
If you cast down stream and 
strip it up, … well fly's just don't 
do that. 
Cast up stream and let it float 
down, …this is what fly's do and 
you’ll hook one for sure.”
What’s A Brand 
• Build brand awareness 
• Showcase your expertise 
• Clicks vs. impressions 
•
Brand Awareness Via Social Media 
Get in front of prospects 
• Twitter 
o Promoted Tweets 
o Promoted Handles 
• LinkedIn ads 
o Sponsored content 
o Create an ad
Demonstrate Value Via Social Media 
• Prospects won’t come to you 
o Read your blog or PR 
o Watch your video 
• B2B prospects use social media to 
o News - industry, their network, 
general 
o Learn 
• Earn attention 
o Offer expertise 
o Don’t sell 
• Tweet valuable content 
• Participate in LinkedIn discussions
Why Measuring Is Important 
• Keeps you focused 
• Decisions based on 
facts 
• Accountability 
• Identify opportunities 
• Improved campaigns 
• Reduce cost 
• Increase ROI 
Goal 
Completions 
*** 3.8:1 – Calls:Forms
Measurement Problems 
• Tracking vanity metrics (visits, page views, time on site, etc.) 
• Google keyword data not available 
• Incomplete tracking (PDFs, Mailto, Calls) 
• Flawed Google Analytics set up 
• Failure to attribute value
Basic Measurement Tools 
• Google Analytics 
• Google and Bing Webmaster Tools 
• Insights – FB, TW, YT
Welcome To The Future
Inbound Marketing 
• Advertising through blogs, 
podcasts, video, eBooks, 
enewsletters, whitepapers, 
SEO, social media marketing 
• Earns the attention of 
prospects 
• Makes the company easy to 
be found 
• Draws customers to the 
website 
Image – inboundauthority.com
Create 
Accounts 
(Name Claim) Grow 
Become 
the 
Expert 
Networks 
Create 
Content 
Lead 
Discussion 
Participate In 
Discussion 
Distribute 
Content 
" 
Establish Credibility With Social Media
" 
Efficient Content Marketing 
Everyday you… 
• Solve problems 
• Think 
• Learn 
• Teach 
You communicate by 
• Phone 
• Email 
• Presentations 
• Proposals 
• Sales literature 
• Articles 
• Press Releases 
Opportunity to repurpose content 
• Blog 
• Video 
• Guest article 
• Case studies 
• Email news Letter 
Distribute content via… 
• SlideShare 
• Twitter 
• FaceBook 
• LinkedIn 
• Google+ 
• YouTube
Drip Marketing / Lead Nurturing 
• Send pre-written messages 
• Content offers via email 
marketing 
• User behavior triggers/dictates 
the sequence 
• Handoff better qualified leads 
• Lower cost to process leads 
• http://www.softwareadvice.com/crm/marketing-automation-comparison/ 
• http://www.getapp.com/marketing-automation-software 
• http://www.g2crowd.com/categories/marketing-automation/compare
Buyer Personas
Align Website With Persona Needs 
Sales Personas 
1) Engineer 
2) R&D 
3) Buyer 
4) Sales & Affiliates 
5) Manager 
6) Co-Supplier 
HR Personas 
7) Employee 
8) Applicant 
9) Partner 
Corporate Personas 
10) Community 
11) Media 
GOAL: Keep visitors on your site, reading content and viewing 
pages
Personas And The Buying Process
Line Up the Buying and Selling Process
" 
Where To Start
Outline Of An internet Marketing Plan
Bringing It Together - A Better Approach 
• Develop buyer personas 
• Create content to fill the gap(s) 
• Develop Lead Nurturing Campaigns 
o Create content offers 
o Drip marketing 
o Lead scoring 
o Define marketing-to-sales handoff criteria 
• Track lead disposition by origination source 
• Adjust marketing mix based on ROI (ROAS)
Questions 
Brian Bluff 
President & Co-Founder 
Site-Seeker, Inc. 
brianbluff@site-seeker.com 
@BrianBluff 
w: 315.732.9281 x 11 
m: 315.525.5416 
Code: MHEDA 
Matthew Ford 
Vice President Operations, 
Partner 
Site-Seeker, Inc. 
mattford@site-seeker.com 
m: 315-525-4139

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Search and social - Where is is all going

  • 1. presents Search And Social – Where Is It All Going? presented by Brian Bluff, President & Co-Founder Matthew Ford, Vice President Operations
  • 2. What We’ll Cover… • Marketing change. • B2B social media strategies that work • How to rank in Google today • Measurement • Developing an effective plan • Getting organizational buy in • What’s next and how to get started
  • 3. The Changing B2B Marketing Landscape
  • 5. How Has Google Changed " 2009 2011 2012 2013
  • 6. The Way We Search Has Changed Used Forklift Forklift for sale Interest Over Time 2005 2007 2008 2011 2013
  • 7. Our Devices Have Changed MHEDA’s Mobile Traffic Jan 12 – Jun14 4.9% 16.1% 500 Sessions Vs. Time 1000
  • 8. ID Need Search Evaluate Purchase Post Buy Eval Generate Lead Engage Propose Negotiate Win Upsell/Resell • Educate • Repurpose & distribute content • Position content search engines and social media • Strengthen brand awareness • Engage through social media and search engine • Eliminate risk, demonstrate value, simplify the decision • Customers promote your brand • Generate referrals Buying Process Selling Process Supporting Internet Marketing Strategy How Customers Buy Has Changed
  • 9. Fish Upstream “When fly fishing, the goal is to have your bait look as real as possible. If you cast down stream and strip it up, … well fly's just don't do that. Cast up stream and let it float down, …this is what fly's do and you’ll hook one for sure.”
  • 10. What’s A Brand • Build brand awareness • Showcase your expertise • Clicks vs. impressions •
  • 11. Brand Awareness Via Social Media Get in front of prospects • Twitter o Promoted Tweets o Promoted Handles • LinkedIn ads o Sponsored content o Create an ad
  • 12. Demonstrate Value Via Social Media • Prospects won’t come to you o Read your blog or PR o Watch your video • B2B prospects use social media to o News - industry, their network, general o Learn • Earn attention o Offer expertise o Don’t sell • Tweet valuable content • Participate in LinkedIn discussions
  • 13. Why Measuring Is Important • Keeps you focused • Decisions based on facts • Accountability • Identify opportunities • Improved campaigns • Reduce cost • Increase ROI Goal Completions *** 3.8:1 – Calls:Forms
  • 14. Measurement Problems • Tracking vanity metrics (visits, page views, time on site, etc.) • Google keyword data not available • Incomplete tracking (PDFs, Mailto, Calls) • Flawed Google Analytics set up • Failure to attribute value
  • 15. Basic Measurement Tools • Google Analytics • Google and Bing Webmaster Tools • Insights – FB, TW, YT
  • 16. Welcome To The Future
  • 17. Inbound Marketing • Advertising through blogs, podcasts, video, eBooks, enewsletters, whitepapers, SEO, social media marketing • Earns the attention of prospects • Makes the company easy to be found • Draws customers to the website Image – inboundauthority.com
  • 18. Create Accounts (Name Claim) Grow Become the Expert Networks Create Content Lead Discussion Participate In Discussion Distribute Content " Establish Credibility With Social Media
  • 19. " Efficient Content Marketing Everyday you… • Solve problems • Think • Learn • Teach You communicate by • Phone • Email • Presentations • Proposals • Sales literature • Articles • Press Releases Opportunity to repurpose content • Blog • Video • Guest article • Case studies • Email news Letter Distribute content via… • SlideShare • Twitter • FaceBook • LinkedIn • Google+ • YouTube
  • 20. Drip Marketing / Lead Nurturing • Send pre-written messages • Content offers via email marketing • User behavior triggers/dictates the sequence • Handoff better qualified leads • Lower cost to process leads • http://www.softwareadvice.com/crm/marketing-automation-comparison/ • http://www.getapp.com/marketing-automation-software • http://www.g2crowd.com/categories/marketing-automation/compare
  • 22. Align Website With Persona Needs Sales Personas 1) Engineer 2) R&D 3) Buyer 4) Sales & Affiliates 5) Manager 6) Co-Supplier HR Personas 7) Employee 8) Applicant 9) Partner Corporate Personas 10) Community 11) Media GOAL: Keep visitors on your site, reading content and viewing pages
  • 23. Personas And The Buying Process
  • 24. Line Up the Buying and Selling Process
  • 25. " Where To Start
  • 26. Outline Of An internet Marketing Plan
  • 27. Bringing It Together - A Better Approach • Develop buyer personas • Create content to fill the gap(s) • Develop Lead Nurturing Campaigns o Create content offers o Drip marketing o Lead scoring o Define marketing-to-sales handoff criteria • Track lead disposition by origination source • Adjust marketing mix based on ROI (ROAS)
  • 28. Questions Brian Bluff President & Co-Founder Site-Seeker, Inc. [email protected] @BrianBluff w: 315.732.9281 x 11 m: 315.525.5416 Code: MHEDA Matthew Ford Vice President Operations, Partner Site-Seeker, Inc. [email protected] m: 315-525-4139