SlideShare a Scribd company logo
we put you in front
of your customer
ISYOURBUSINESSREADYFORVOICESEARCH?
www.milestoneinternet.com | @milestonemktg @benuaggarwal
Confidentialwww.milestoneinternet.com | 1-408-200-2211
MILESTONEPRESENCECLOUDPLATFORM
CMS Local
Reviews AnalyticsInsightsSocial
Schemas VoiceSearch
D R IVE R EVEN U E A N D TR A FFIC FR OM D IGITA L
PRESIDENT & FOUNDER, MILESTONE, INC
Silicon Valley Chicago Washington DC Bangalore Ahmedabad| | | |
Confidentialwww.milestoneinternet.com | 1-408-200-2211
TRUSTED BYTOPBRANDS-WITH OVER 500AWARDS
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
REALME – JOURNEYOFSELF -GROWTH MINDSET
CUSTOMER JOURNEYAND
SEARCH ENGINE EVOLUTION
Confidentialwww.milestoneinternet.com | 1-408-200-2211
CONSUMER BEHAVIORSARECHANGING
QUESTIONS INSTEAD
OF SEARCHES
SHORTER
ATTENTION SPANSSMALLER DEVICE
SCREENSSCREEN-LESS
DEVICES
Confidentialwww.milestoneinternet.com | 1-408-200-2211
ALLABOUTMOBILEANDVOICE SEARCH
50%
of search is expected
to be voice-based by
2020
(ComScore, 2017)
30%
of web browsing will
be screen-less by
2020
(Gartner 2019)
https://www.campaignlive.co.uk/article/just-say-it-future-search-voice-personal-digital-assistants/1392459
https://www.seroundtable.com/google-mobile-searches-now-65-of-all-searches-28003.html
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/
65%
of all Google
searches are
mobile
(Google 2019)
https://www.dbswebsite.com/blog/trends-in-
voice-search/
Confidentialwww.milestoneinternet.com | 1-408-200-2211
WHENDOPEOPLE USEVOICE SEARCH?
Driving
Doing another activity
Watching TV
Working
Cooking
Exercising or walking
Showering or using the bathroom
With family or friends
In bed
52.8%
21.3%
7.5%
7.4.8%
5.5%
2.6%
2.3%
0.4%
0.2%
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
WHATAREPEOPLE LOOKING ?84%OFSEARCHESAREDISCOVERY
SEARCHES
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
WHATISHAPPENING TOSEARCHRESULTS &CLICKS?
MOBILE BROWSER SEARCHCLICKS: SEPTEMBER 2019
56.10%
39.69%
4.22%
Zero-Click Searches
Searches w/ Organic
Clicks
Searches w/ Paid
Clicks
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
YOUR DIGITALSTRATEGYIS TOSATURATEGOOGLE HOMEPAGE
This is Your
Homepage.
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
ANDSATURATERICHANSWERS, IMAGESANDSERP
Confidentialwww.milestoneinternet.com | 1-408-200-2211
VOICE SEARCHISALLABOUT-SINGLE RIGHTANSWER
“What is the best hotel to stay at in Chicago…”
“Where do I buy a chain saw?”
“Where is my nearest ATM?”
“When does the New York Moma Close?”
Google Assistant Apple Siri Amazon Echo
Voice search implies
“single right answer”
SEARCH ENGINE EVOLUTION
ANSWERING QUESTIONS & UNDERSTANDING
HUMAN INTENT IS KEY TO WINNING
SEARCHHASEVOLVED
TEXT
DRIVEN
2008 2020
VOICE
DRIVEN
KEYWORDS CONVERSATIONS
No duplicate
content
No spammy
content or links
Relevant &
precise results
Understand
Long Tail (FAQ)
Local
Mobile
SERP
Quality
Local
Results
Thin Content
FIGHT SPAM ENHANCE UX
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
BERT–WHAT, WHY&IMPACT –VOICE SEARCHREADYSearch Engines becoming smarter by understanding how humans interpret language.
According to google – “Bert helps better understand the nuances and context of
words in searches and better match those queries with more relevant results”
GETTINGVOICEREADY CONVERSATIONAL IMPACTEDSEARCHES
Google estimates that this
update will impact around
1 of 10 searches
Designed for
conversational and natural
language queries
Relevant results, better
user experience, less
clicks
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
RICHRESULTS LEADSTOBETTER USER EXPERIENCE &SINGLE RIGHT
ANSWER
Rich Snippet
no need to
click further
More Relevant &
Conversational
Confidentialwww.milestoneinternet.com | 1-408-200-2211
CONSUMER GOOGLE
ALEXA
SIRI
CORTANA
HOWVOICE SEARCHWORKS? –MUSTHAVESHOULD BETHERE
* Assumes mobile responsive website and optimized for schemas and speed
CONTENT FROM
VARIOUS DIGITAL
ASSESTS TRIGGERED
THROUGH VOICE
ACTIONS
Confidentialwww.milestoneinternet.com | 1-408-200-2211
6STEPS TOVOICE SEARCH
CONVERSATIONAL
CONTENT
DESIGN & UI
TECHNOLOGY
(MOBILE FIRST, SPEED,
HTTPS, SCHEMA,AMP, PWA)
PROMOTION
VOICEACTION
OPTIMIZATION
MEASURE IMPACT 6
5
4
3
2
1
CONTENT ANSWERING QUESTIONS IS
KEY FOR DRIVING
VISIBILITY
Confidentialwww.milestoneinternet.com | 1-408-200-2211
MICRO-MOMENTS DRIVEN BYVOICE SEARCH
Research Explore Learn Buy
I want to know I want to go I want to do I want to buy
“What banks offer
mortgage loans?”
“Where is the
nearest bank?”
“How do I apply
for a mortgage?”
“Where can I meet
a financial
advisor?”
Which cars get
the best mileage?
Where can I test
drive cars near
me?
How do I get a
car loan?
Where can I buy
a car X?
Confidentialwww.milestoneinternet.com | 1-408-200-2211
CREATECONVERSATIONALCONTENTFOR EACHMICROMOMENT
Transactional IntentNavigational IntentInformational Intent
Goal: Provide
expertise & a positive
shopping experience
Goal: Convince user
to make a purchase
Goal: Attract wider
users that are
unfamiliar with your
brand
what, why, and how? “About business” “Buy, book, convert”
Informational Intent
80%
Navigational Intent 10%
Transactional Intent 10%
+ Local Intent
Guides
How-tos
Tools
FAQ
Store locations
Services
Press releases
Customer service
info
Videos
Product information
Comparisons
Product stories
I WANT TO KNOW I WANT TO GO I WANT TO DO
Confidentialwww.milestoneinternet.com | 1-408-200-2211
ZEROCLICK,VOICESEARCHRESULTSISABOUTPROBLEMSOLVING
Find ways to make sure your brand offers what searcher seek out
@MILESTONEMKTG
Does the hotel
Nikko have a
pool?
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
VOICERESULTSAREMOREACTIONABLE,RELEVANT&CONVERSATIONAL
Confidentialwww.milestoneinternet.com | 1-408-200-2211
HOWTOCREATECONTENTFOR INFORMATIONALQUERIES ?
Where is Playa
del Carmen 5th
Avenue
parking?
What are the best
Playa del Carmen
5th Avenue
restaurants?
?
What are the
best Playa del
Carmen 5th
Avenue clothing
stores?
SEM Rush
Google Searches
MOZ Keyword Explorer
Ahrefs or Moz
keyword explorer
Insights
AnswerThePublic
UberSuggest
Keywordtool.io
Serpstat
Questions capture voice
and natural search
queries
Answers are rich,
informative, and solve a
problem
Generates answer
boxes on SERP
KEYWORD TOOLS
Confidentialwww.milestoneinternet.com | 1-408-200-2211
FEATURED SNIPPET MUSTHAVE
Extracts text to answer searcher’s question
Content answers quickly & includes related info to
spark click through
Authoritative and experience driven content yields
higher CTR
Featured snippet needs a mix of factors to get to the
top of Google
Google’s sweet spot is 54 to 58 words
DIGITALASSETS &
SCHEMAS
(digital assets, voice search compatibility)
Confidentialwww.milestoneinternet.com | 1-408-200-2211
Home
Location Rooms
Overview
King Guest
Room
2 Double Bed
Guest Room
Services
Overview
Business
Traveler
Dining
Overview
Dining at
Seaport
In-Room
Dining
Area
Restaurants
Private Dining
Meetings &
Events
Overview
Venues
Services
Planning
Things to Do
Overview
Shopping
Family Fun
Museums &
Culture
Sports
Business
Specials
Overview
E-Map Contact Events Photos
Business
Traveler
Reviews
Create Topical
Content on Home
Page
PRIMARY
NAVIGATION
SECONDARY
NAVIGATION
KEY
LINK PAGE
CONTENT PAGE
SPECIALS
FORM PAGE
MAP PAGE
ROOM PAGE
BLOG PAGE
GALLERY PAGE
EVENTS PAGE
Each answer clicks
into the related page
to build out the
complete topical
intent
FAQ
FAQ FAQ FAQ FAQ FAQ FAQ FAQ
SITEARCHITECTURE&CONTENT -MOBILEANDVOICE SEARCH
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
ALIGN DIGITALASSETS WITH
CONTENTSTRATEGY
FAQs
wrapped in
schemas
Confidentialwww.milestoneinternet.com | 1-408-200-2211
TURN YOUR SITE INTO THE RESOURCE. GAIN TRUST. IMPROVE CONVERSION – DIGITAL ASSETS ALIGN WITH VOICE
SEARCH
TRAVEL’S
INSIGHTS
STAFF
TIPS
MOBILE
EXPERIENCE
DIGITALASSESTSALIGN WITH VOICE SEARCH -OPTIMIZE FOR
MOBILEANDVOICE
HOME
THINGS TO DO
Confidentialwww.milestoneinternet.com | 1-408-200-2211
RICHSNIPPET,VOICESEARCHRESULTSLEADSTOHIGHIMPRESSION&CLICKS
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
CONVERSATIONALCONTENTANDDESIGN –LEADSTOSERPS
1."Quality conversational content
” than “keyword-rich content”
2.Add FAQs, conversational &
long tail content and entities as
part of your content strategy
3. Speed and Mobile
PROMOTION
Confidentialwww.milestoneinternet.com | 1-408-200-2211
VOICESEARCHFORLOCALINTENT–NEARME,MOBILE,LONGTAIL
(Apple,Alexa, Bing) (Google Home,Assistant)
What is the address …..?
Confidentialwww.milestoneinternet.com | 1-408-200-2211
ACCURATEDATATOVOICE SEARCH
https://moz.com/learn/local/citations-by-category
Local Search
Engine
& Hyper Local
Listings
Data
Aggregators
Internet Yellow
Pages
Social ChannelsMaps
APPS & LISTINGSCentral Data Hub
Source Search Engines Apps & listings End-points
Confidentialwww.milestoneinternet.com | 1-408-200-2211
BUILDINGAUTHORITYANDRELEVANCYOFYOURDOMAINFORVOICE
Confidentialwww.milestoneinternet.com | 1-408-200-2211
CONSISTENT INFORMATIONACROSSALLCHANNELS
PAID
SOCIAL
REVIEWS
WEBSITE
LOCAL
LISTINGS
LOCAL
SEARCH
GROUP
TOOLS
YOUR BUSINESS
INFORMATION
MENUS
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
CONSISTENT INFORMATIONACROSSALLCHANNELS
PUBLISH
TO GMB
YELP
WEBSITE
Google My Business Yelp Offers Website Offers
RICH AND ACCURATE INFORMATION
Confidentialwww.milestoneinternet.com | 1-408-200-2211
UNAPANDSCANREPORTS
Milestone Local
TECHNICALMUST
HAVES – DOMAIN
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
MISSING BERTORMOBILE LOVE -EXPEDIA.COM, NEWYORK TIMES
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
YOUR DOMAIN MUSTHAVEFORVOICE
AUTHORITY:
Consistent qualitative
Links & Citation
1
TECHNICAL SEO:
Indexability and
Crawlability
2
RELEVANCY:
Relevant, Fresh &
Conversational
3
SPEED
and Mobile first4
CLICKABILITY:
Entities, UX, Layout,
Structure
5
KEY TAKE AWAY -
Your Domain should
demonstrate solid
expertise, authority and
trust (EAT)
CREATEACTIONSAND
SKILLS
(digital assets, voice search compatibility)
Confidentialwww.milestoneinternet.com | 1-408-200-2211
HOW-CREATINGACTIONS &SKILLS WORKFLOW
Create your
project
Set up
invocations Build actions
Set up intent &
training
phases
Test with
simulator
Link to
Domain
Release
Promote
Measure &
Analyze
Confidentialwww.milestoneinternet.com | 1-408-200-2211
DISCOVERY –PROMOTE THROUGHACTIONS DIRECTORY
Confidentialwww.milestoneinternet.com | 1-408-200-2211
FAQSTOBUILDBOTSANDADDTOYOURWEBSITE FOR VOICE
COLLECT
FAQs
CREATE
INTENT &
ACTIONS
VALIDATE RELEASE INTEGRATE
(CMS,
Platforms)
MODERATE TRACK
MEASURE PERFORMANCE
Confidentialwww.milestoneinternet.com | 1-408-200-2211
ANALYTICS
QUERIES ON
MOBILE
FAQs,
CLICKS,
POST
SEARCH
ACTUAL
CHATBOT
CONVERSATION
S
ANALYTICS
FROM ACTIONS
Confidentialwww.milestoneinternet.com | 1-408-200-2211
KEYTAKEAWAYS-VOICE SEARCHMUSTHAVE
CONVERSATIONAL
CONTENT
DESIGN & UI
TECHNICAL /DOMAIN
MUST HAVE
(SPEED, HTTPS,AMP, PWA)
PROMOTION
VOICEACTION OPTIMIZATION
MEASURE PERFORMANCE 6
5
4
3
2
1
#SMXInsights
QUESTIONS?@Benuaggarwal
Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
DOYOU LOVE SEARCH?CAREERS.MILESTONEINTERNET.COM
BACK UP
Confidentialwww.milestoneinternet.com | 1-408-200-2211
MULTIPLE WAYS TOCONNECT&CHATWITH CONSUMERS
Facebook chat with us
Website chat
Knowledge Graph Chat
Hundreds
of ways to
chat with
visitors

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Semrush2019decfinal

Editor's Notes

  • #2: Milestone intro slide
  • #3: Founded 1997. 20 year old company – focus on driving leads and traffic from digital Unique: Digital platform combined with award winning agency services (2018 Search Engine Land winner of their SMX SEO/SEM award). Full accountability of performance. What sets us apart is our deep understanding of the digital space, and this understanding helps position our software to meet our customers requirements
  • #9: 50% of all searches will be voice searches by 2020, per comScore. (Is it even a post about voice search if you don’t lead with this stat??) 2. About 30% of all searches will be done without a screen by 2020, per Gartner. 3. 12% of all households in the United States owned a smart speaker in 2017, per OC&C Strategy Consultants. That number is predicted to rise to 55% by 2022. 4. Voice search activity is exploding off the back of two key developments. Estimates put Amazon Echo sales north of 20m units, with Google Home sitting at around 7m, according to TechRadar.
  • #14: Taking Slides from our examples
  • #16: https://moz.com/google-algorithm-change https://eibsglobal.com/googles-major-algorithm-updates/ Need to add few more animals – and what these updates are Pigeon – Relevant Local results Mobile – Mobile friendliness RankBrain – SERP Quality - Query & Best Matching Sites Possum – Local Results Proxi of searcher Fred – Thin content, affiliate
  • #17: Bert helps better understand the nuances and context of words in searches and better match those queries with more relevant results
  • #18: Google Product is not the search results but information and sites they serve to users in those results –
  • #23: Especially important with Dillard’s partnership This content can produce significant SEO benefits, increase user experience, and increase the brand reach if these content pieces are more visible, can easily be shared, and are connected to relevant areas on the website Increasing visibility starts with the “The Jewelry information page”, which will be the content hub for How To & Tips, Guides, videos, and other services. This hub provides a centralized location for content that is commonly searched for by users on JA’s site and on Google. Objective: Become go-to, authoritative resource on topics Supplementary content hub How To’s, Tips, Guides, and Informational Content Content can be re-purposed across site Content hub makes it easier for users to find content
  • #26: Get Scarlet and see if I can get main questions KW Tools: MOZ Keyword Explorer Insights AnswerThePublic UberSuggest Keywordtool.io Serpstat
  • #27: https://www.searchenginejournal.com/featured-snippets-types/219907/ -  
  • #32: Long tail queries will continue to drive more and more impressions
  • #33: More SERP opportunities will come up.. Google wants to maximize everything on the first few lines as much as possible As the transition in to voice search is happening, (slower than predicted by several experts), google wants the best site to answer the query So focusing on quality conversational content, FAQs, conversational and long tail Having a clear way to make contact with the website owners. Associating the website with a physical location, i.e. your office or store address. Having a term of business or T&Cs page, which is easily accessible to users (usually from the footer). Making sure your website’s domain is secure. Correctly implementing HTTPS is very important to Google and helps to ensure any data your users’ input won’t be intercepted by a nefarious 3rd party entity.
  • #42: Well expedia did not follow best practice for Bert platform content Thin content on the site, not optimized for mobile For Nytimes, several content behind paid wall This has nothing to do with BERT or any other updates Booking.com grew by +10% More focus on their mobile apps and dropping mobile first index is the big reason
  • #43: 186 EAT 86 – YMYL
  • #45: Set up Invocations Build Actions using Dialog Flow Set up Intent and Training phrases Test Release Analytics Separate index Voice search enable direct conversation between business and user Target users by building actions Enable categorical browsing in actions directory Good for Brand presence
  • #46: https://assistant.google.com/explore/
  • #47: Collect FAQs, Create intent and actions Validate Release Integrate – CMS, Platforms Moderate Track