This white paper compares the unified communications solutions of Avaya and ShoreTel. It finds that ShoreTel offers numerous advantages, including a single, integrated platform compared to Avaya's multiple complex platforms. ShoreTel is easier to deploy, manage, upgrade and scale. It also provides higher availability and redundancy. Overall total cost of ownership is up to 60% lower with ShoreTel due to lower capital, operating and support costs. Customer satisfaction metrics also show higher ratings for ShoreTel.