Siebel Mobile Solutions Overview

CON9697 - Mobile Solutions
for Siebel CRM
Raj Aggarwal – Oracle
Darshan Kumar – Oracle
Satish Chowdary - Wipro

1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

Safe Harbor Statement

The following is intended to outline our general product
direction. It is intended for information purposes only, and may
not be incorporated into any contract. It is not a commitment to
deliver any material, code, or functionality, and should not be
relied upon in making purchasing decisions. The development,
release, and timing of any features or functionality described for
Oracle s products remains at the sole discretion of Oracle.


Program Agenda

§  Next Generation Mobile Applications
§  Connected and Disconnected Mobile Applications
§  Siebel Mobility Roadmap
§  Demo


Next Generation Mobile
Applications


Next Generation Mobile Applications
CRM Anywhere, Anytime
Connected Mobile Support Disconnected Mobile Support

Connected Mobile CRM Desktop* Disconnected Mobile

Siebel CRM
*Available today


Siebel Mobility - CRM
Existing Solutions available – 8.x platform

CRM Desktop
ü  Embed CRM data in desktop applications

ü  Unified calendar, tasks, and contacts

ü  Offline access to CRM data

ü  Enforce business rules for data entry

ü  Increase user adoption

ü  Minimize training costs

ü  Configurable


Siebel Mobility
Siebel CRM Desktop for Lotus Notes

Siebel CRM Desktop for Lotus Notes
ü  Extends functionality to Lotus Notes

ü  Available in Innovation Pack 2012


Connected and Disconnected
Mobile Applications


Mobile Solutions
Value Proposition
ü  Leverage existing meta-data
ü  Extensibility
ü  Native Device Integration*
ü  Device independent

Processes
ü  Field Sales and Service
ü  Consumer Goods and Pharma
Solutions

Deliverables
ü Connected Mobile Tablet/ Smartphone
ü Disconnected Mobile Tablet/
Smartphone*

Siebel Mobile Application – User Experience
ü  Same look and feel for connected or
disconnected application
ü  Mobile Application on Mobile devices
only
ü  Native Device Integration
ü  Email
ü  GPS – Location Based Services
ü  One touch dialing
ü  Signature Capture

ü  Multi touch gesturing
ü  Portrait/Landscape Configuration
ü  Icons instead of Labels
ü  Swipe on Lists
ü  HTML5/CSS level 3/JQM
ü  UI Extensibility
ü  Symbolic URL Integration


Mobile Solutions
Service Flow

1 Plan Day Tasks 2 Plan Customer Site Visit 3 Guided Work Order View

6 Close out work Order 5 Part lookup and Order 4 Collaborative Troubleshooting

11 Copyright © 2012, Oracle and/or its affiliates.20 Oracle reserved.
© All rights Corporation – Proprietary and Confidential

Siebel Mobility Roadmap


Mobility Roadmap


Mobility –Buzzwords
HTML5 Enterprise Deployment
Mobile Strategy

Hybrid BYOD

Native

Device
Apps Store Management
Market share


HTML5/Hybrid/Native
Native HTML5 Hybrid

Native Look and Feel (LAF)

Camera Integration

PIM Integration

Offline Storage

Location Services


Mobility Roadmap
Mobile Solutions
Mobile Framework
ü  ADF Mobile
ü  Hybrid solution to support device
specific integrations
ü  Tablet and Smartphone
ü  Support for iOS, Android, Windows
ü  Offline business rules
ü  Sync and conflict resolution

Industry Specific Disconnected Solutions
ü  Pharma Sales with edetailing
ü  HTIM Field Service Solution
ü  Consumer Goods


Demonstration
Connected and Disconnected Mobile Applications


Behind the scenes

Desktop Controls Mobile Controls

Open UI Framework

Tools/SRF Web Templates Server Scripting Server Integration


Execution (Parts Available /Shipped to Customer)
Ken Bruce, Field Service Engineer
He handles the equipment repairs
He logs into Siebel using iPad and sees
Ken received a notification the activity on the home page
that the activity has be 2 He then drills down on the activity
assigned to him 1 3 and verifies customer details and
confirms the appointment with
customer
8
He closes the SR and
4 He checks the route details and
sends a survey to
updates the activity as in transit and
customer
5 start the Travel clock
He reaches the
7 6 customer site and stop
He performs the repair the travel clock and
He stops the labour starts labour clock
and replaces the
clock and enter parts
necessary parts from his
details and generates
trunk/shipped by Service
the invoice/repair
HQ and capture images
summary
of failed parts and if
needed he does a
20 facetime chat with expert
© 2012 WIPRO LTD | WWW.WIPRO.COM

Graphic Section Divider


Maximize Your OpenWorld Experience
Key Upcoming CRM Sessions

ID Session Title Date/Time Location
Unleash the Power of “Open UI” Wednesday, Oct 3 11:45 AM Moscone West Room
2010

User Interface Innovations with the Tuesday, Oct 2 10:15 AM Moscone West Room
New Siebel “Open UI” 2009

Driving Great Customer Experiences Monday Oct 1 4:45 PM Moscone West Room
with Siebel Service Applications 2014

Best Practices for Upgrading Your Monday, Oct 1 3:15 PM Moscone West Room
Siebel CRM Implementations: 2009
Customer Successes


Maximize Your OpenWorld Experience
Key Oracle CRM Activities

•  25+ LIVE Demos: DEMOgrounds, Moscone West, Aisle 3800
Oracle Red Lounge, Moscone North upper lobby
•  Mobility/Open UI: Moscone West, Booth #3205/3206
•  Meet the Experts: Applications Lounge, Moscone West - 2001A
–  Oracle Fusion CRM: Tuesday, 5:00 – 6:00 pm

•  CRM Social Reception: Howard Street Tent
–  Tuesday, 6:00 – 8:00 pm
–  Tickets at CRM Pavilion, Booth #3837


Stay Connected

Read
blogs.oracle.com/CRM

Watch
youtube.com/OracleCRM

Follow
twitter.com/OracleCRM

Join
facebook.com/OracleCRM

Learn
oracle.com/CRM

Use and Follow #OOW12CRM for LIVE UPDATES during the conference


Graphic Section Divider


Safe Harbor Statement

The preceding is intended to outline our general product
direction. It is intended for information purposes only, and may
not be incorporated into any contract. It is not a commitment to
deliver any material, code, or functionality, and should not be
relied upon in making purchasing decisions. The development,
release, and timing of any features or functionality described for
Oracle s products remains at the sole discretion of Oracle.


Siebel Mobile Solutions Overview

Recommended

More Related Content

What's hot (20)

Viewers also liked (16)

Similar to Siebel Mobile Solutions Overview (20)

Recently uploaded (20)

Siebel Mobile Solutions Overview