SMARTQ Queue Management System from ONLINET
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The document describes the Smart-Q queue management system. The system uses a touchscreen ticket dispenser to provide customers with tickets for efficient service while also allowing for advertising and promotions. It features remote management of displays, tickets, and campaigns. Data collected by the system can provide statistics on wait times and customer traffic to help optimize operations.
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SMARTQ Queue Management System from ONLINET
- 1. QUEUE MANAGEMENT SYSTEM DESIGN Name: Smart-Q inet.eu www.onl Purpose: More selling Design No: 87401/2010 You don´t have to be a genius for a SMART decision! The great successes always starts with a great idea. But to remain successful you need a series of smart decisions. Customer Services is the place where your clients expect a fast, accurate and comfortable service. In the same time, through a personal contact with the clients, is the place of a unique possibility of selling. The comfortable waiting, the stress free environment, the friendly service will increase the customers openness. Knowing your customers needs, habits, history and feed-back will make selling easier. The Smart-Q system will make your Customer Service not just efficient in operation, but will turn it into the first line of your sales.
- 2. www.onlinet.eu Recommendation Banks, Building Societies Insurance companies Telecommunication companies Mobile, internet, cable tv service suppliers City and District Councils, Registry offices, Tax, Custom and Revenue Offices Public utility companies Features and Post offices Embassies, Consulates advantages Governmental institutions Solicitor and Notary Public offices Ticket dispenser as advertisement space Malls, Supermarkets, Store chains The menu that appears on the touchscreen of the Smart-Q ticket dispenser, listing the services, can be Healthcare institutions fitted into the company image. Commercials, Educational institutions announcements, promotions can be also displayed. This Real estate agencies can be done on a splitted screen or by a commercial covering the full screen, that disappears after a touch, Conference and sport centers leaving the space for the main menu. Screen and ticket editor In the Smart-Q system a new campaign, a new promotion or a completely new image “comes to life”after a few clicks. The Smart-Q system makes possible to amend the multimedia, graphics or text content on the screen of the ticket dispenser or on the ticket*. The changes can be done and validated even from a central location, without any extra cost. Full supervision and better planning Would you like to know what is the average waiting time in your Customer Services? Would you like to know how many customers have you lost? Through the heart of the Smart-Q system, the CDS application, you will have full supervision of the daily operation and using the provided statistics, you will build a better strategy.** *Requires screen and ticket editor module. Some limitations apply to the changes; **Requires Monitoring and Statistics module. 2 Smart-Q Queue Management System
- 3. www.onlinet.eu Technical specification Display: 19" portrait touchscreen LCD Unique screen background and menu design Printer: 3" thermal printer Paper roll type and size : Thermal paper, length: 130m, width: 3” Average number of tickets per roll: 1300/paper roll (in case of a 10cm long ticket) Printer power supply: 23V DC Built-in PC as local server: Optimal performance and high reliability PC* External housing and colour: Alloy/metal case, grey Recommended max. nr. of cashiers/advisors: 30 Recommended max. nr. of tickets printed daily: 4000 *PC performance and capacity can be customized upon request Sizes: Height: 1490 mm Depth: 560 mm Width: 300 mm Base (WxD): 300x560 mm Smart-Q Queue Management System 3
- 4. www.onlinet.eu Accessories and Related options solutions Central LED based display Card reader, barcode reader integration Displays the ticket numbers, counter numbers and Larger printer the directions to the cashiers Larger touchscreen We recommend: Multi-Q Queuing System Central LCD/Plasma display Displays ticket numbers, counter numbers, Digital poster commercials and various other information Interactive window display Information & Self-service kiosk Counter display We recommend: Digital Signage solutions Displays the ticket number called by the cashier More competitive price Software terminal for cashiers/advisors Purely software based solution Complex cashier/advisor tasks and functions We recommend: Hardware-free Queuing System (requires a PC workstation at the cashier point) Ticket and screen editor software module Helps creating tickets and terminal screens with your own design, including tailored information. Statistics and monitoring software modules Related On-line monitoring plus historical data analysis and statistics related to the customers, the administration process and employees. services Custom coloured housing Consulting CDS TV and Media Manager Site survey, planning Display videos, commercials, marketing materials, Installation, commissioning, training together with queuing numbers and tickers on the Maintenance, remote support, repairs LCD/Plasma central display. Paper roll and spare parts supply Operation, statistics and data analysis Custom development and design Integration to existing CRM or Front-Office systems Warranty Standard warranty: 1 YEAR In case of a maintenance and support contract, even LIFETIME WARRANTY. 4 Smart-Q Queue Management System