Smau Milano 2016 - CNA ICT Formazione
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The presentation by Chris Bradford focuses on the challenges of digital transformation in organizations, particularly in relation to managing talent and the evolving needs of millennials in the workforce. It discusses the significance of adapting HR practices to attract, develop, and retain talent amid a skills shortage, emphasizing the importance of learning and collaboration. Key trends in the IT industry and the necessity for continuous learning and adaptation to technological changes are also highlighted.
Smau Milano 2016 - CNA ICT Formazione
- 1. Chis Bradford – EMEA Channel Manager Southern Europe Learning trends and best practice supporting digital transformation
- 2. Presentation Aim “This presentation will explore the challenges of the digital transformation within organisations today, how to bridge the skills shortage, millennials ' needs and developing new models of management and leadership as HR also transforms into a new learning organisation”
- 3. Agenda • What is the Digital Transformation • The Digitalisation effect on HR and its role in managing talent • Organisation Learning and how this is effecting HR • How the millennial stampede is changing the workforce • Attracting & maintaining millennials • How do we manage millennials, our future leaders? • The role of learning in the Digital Transformation • How is the change effecting skills in IT? • How does Skillsoft support these needs? • Demo
- 4. © 2016 Skillsoft Introduction • Chris Bradford – EMEA Channel Manager Southern Europe • Over 20 years experience in the Learning Industry • Previous roles include • Business Skills Course Tutor • HR Learning Assistant • Retail Bank Manager • Director of Training Solutions Company • Blended Learning Solutions Consultant • Passion for Learning & Development
- 6. © 2016 Skillsoft 6
- 7. © 2016 Skillsoft Content Delivery 7
- 9. 9 What is digital transformation?
- 10. 10 “Digital transformation is the remaking of an organization's business model and processes using technology.”
- 11. © 2016 Skillsoft 11 Typical objectives of digital transformation projects Successful Transformation = Best in Technology + Agility + High Performance Culture Efficiency Innovation Collaboration Attract & Retain Talent
- 12. © 2016 Skillsoft 12 How can this change effect our people? The Critic Who opposes The Victim Who panics The Bystander Who ignores The Navigator Who is empowered
- 13. © 2016 Skillsoft 13 Digitalisation effect on HR and its role in managing managing talent. • Talent acquisition: Digital talent is scarce. Recruitment processes should portray your organisation as an innovative digital brand. • Talent development: Exploit your existing talent pool, providing employees with tailored learning to transition them to digital. • Talent retention: Adopt innovative and collaborative techniques and encourage the use of digital platforms, allowing remote working.
- 14. 14 The changing work force
- 15. © 2016 Skillsoft By the year 2020, there will be 85 million fewer skilled workers than businesses need to succeed.
- 16. © 2016 Skillsoft It will become impossible to hire yourself out of a skills gap. For some industries, that time has already arrived.
- 17. © 2016 Skillsoft Fewer than 33% of the HR and L&D organizations know their audiences’… Preferences Priorities ExperienceHabits Skills Work Environment Career Goals Knowledge Source: Bersin by Deloitte, Key Findings: Becoming a High-Impact Learning Organisation, 8/2012
- 18. © 2016 Skillsoft 18 The Millennial Stampede is Changing the Workforce • Since 2011, approximately 10,000 Baby Boomers have turned 65 every day. • Millennials will make up nearly half of the working population by 2020. • They have an appetite for continual development; No tolerance for poor UX.
- 19. 19 Attracting & maintaining millennials
- 20. © 2016 Skillsoft Generations in the Workplace 20 By now, most of us have learned that there are at least four generations in the workplace: • Traditionalists/Silents (Born between 1925 and 1946) • Baby Boomers (Born between 1946 and 1964) • Generation Xers (Born between 1965 and 1980) • Generation Ys or Millennials (Born after 1980)
- 21. © 2016 Skillsoft Studies of Millennials have found that: 21 • 64% of them say it’s a priority for them to make the world a better place. • 72% would like to be their own boss. • If they have a boss, 79% of them would want that boss to serve more as a coach or mentor. • 88% prefer a collaborative work-culture rather than a competitive one. • 74% want flexible work schedules.
- 22. © 2016 Skillsoft We navigated our way through…..
- 23. © 2016 Skillsoft They navigated their way through…..
- 24. © 2016 Skillsoft Technology • This generation has been plugged in since they were babies. • They grew up with educational software and computer games. • They think technology should be free. • They want and expect services 24/7. • They do not live in an 8–5 world. • They function in an international
- 25. © 2016 Skillsoft Smart Phone Technology • They all have smart phones and expect to be in contact 24/7. • Not a phone – a lifestyle management tool • Staying “connected” is essential.
- 26. © 2016 Skillsoft 26 Millennials Values Needs Strengths Challenges Engagement Motivation
- 27. © 2016 Skillsoft The Millennial Profile: Strengths 27 • Tech Savvy – Having grown up with computers, the internet and social media puts them at an advantage. • Multi-tasking – Used to having multiple responsibilities or goals to achieve at a time. • Loyalty – Loyalty to the boss is the #1 reason they stay in a job, especially during the first few years. Millennials want a boss who is willing to coach and teach them, motivate them to do better and teach them new skills. • Problem Solving – Millennials grew up learning how to figure things out on their own, they can come up with creative ways to solve problems.
- 28. © 2016 Skillsoft The Millennial Profile: Challenges 28 • Job Security – They are more likely to change jobs than generations before them … 2-3 years then move on. • Work Ethic – Is not bad, just different. Millennials have NOT been raised to look around and see what they should do next. They do best with a list of tasks to complete and need to have control over their daily tasks by being able to choose what to do next. • Communication – They often resent being handed busywork with no explanation to its purpose. Take the time to explain how their work will lead to specific results.
- 29. 29 How do we manage millennials, our future leaders?
- 30. © 2016 Skillsoft What can managers do? • Mentor your employees • About how the company runs, what makes people of different generations work well together. Teach people skills not just business process • Great leaders can motivate all people by balancing processes and people’s needs for the good of the company • Encourage them to develop trust with others and empower people to do their jobs. • Ask for input rather than telling them what to do. Open communication reduces resistance • Want work-life balance. • They value family and friends and want to work their eight hour day and go home. Older workers think long hours show your loyalty and productivity. Younger workers often get things done faster. They value efficiency and effectiveness by doing things faster
- 32. © 2016 Skillsoft 32 Transactional HR Transformation HR
- 33. © 2016 Skillsoft 33 Organisational Learning Training Knowledge Management Technology Learning Culture • Courses • On the job learning • Shadowing • Digital learning • Acquisition • Development • Retention • Distribution • Tool to facilitate learning • Help develop, retain, report and distribute knowledge
- 35. © 2016 Skillsoft The main trends we see • Difficulty keeping current with rapidly evolving IT landscape • Security is #1 priority for most companies (not just IT staff - all employees too) • Increasing interest in secure programming • Cloud, big data, and analytics are pervasive • Amazon Web Services and Microsoft Azure popular • Project Management is more popular than all IT topics • Agile and Scrum in addition to standard PMP • Companies are looking to hire IT staff again • Outsourcing has levelled-off and in some cases reversing direction • Certifications are increasing in importance again 35
- 36. © 2016 Skillsoft Most popular topics – 1 million+ learners • ITIL, Agile, Project Management • Security • Developer & Software Testing • Cloud, Big Data • Business Analysis • Microsoft, Cisco, VMWare • PMP & PRINCE2 • CompTIA Security+, A+, Network+ • ITIL® Foundations • Cisco CCNA • MCSA Windows Server 2012 R2 • CISSP Overall Most popular topics Most popular certifications 36
- 37. © 2016 Skillsoft Most popular topics – 1 million+ learners • Java • HTML & CSS • Javascript Frameworks • Software Testing & Tools • Python • Java Spring • CompTIA Security+ • CISSP • Certified Ethical Hacker (CEH) • SSCP Systems Security Certified Practitioner • Defensive Programming Developer topics Security 37
- 39. © 2016 Skillsoft Components of the Crisis High Turnover Talent Shortage Expectation Disconnect 39
- 40. © 2016 Skillsoft CyberSecurity Talent Shortage is severe • 86% of organizations polled by ISACA believe there’s a shortage of skilled cybersecurity professionals. • Only 38% of ISACA members believe their organization is prepared for a sophisticated cyberattack • Cybersecurity job postings up 91% and information security job posting up 48% year over year(Source: Dice) • In 2015, 89% of cybersecurity job postings went unfilled… (Source: Careerbuilder) 41
- 41. © 2016 Skillsoft Expectations versus Reality The new generation of IT professionals have different expectations of employment than previous generations 42
- 42. 43 The role of learning in IT
- 43. © 2016 Skillsoft The role of learning in IT • Retain: Retaining key employees who maintain tribal knowledge, provide business value or possess intellectual capital valuable to the business should always be a top priority (source: CIO Insight) • Reward: Implement an aggressive training program to enhance their skills and develop new skills in other key areas (source: CIO Insight) • Current: Once you attract these people you must give them a compelling learning environment to stay current, as technology advances at an accelerating rate. (source: Bersin by Deloitte) 44
- 44. © 2016 Skillsoft What do today’s IT learners want? - Content Video-based Short / targeted / aligned Business & Professional Ski Engaging, SME led Hands-on practice 45
- 45. © 2016 Skillsoft What do today’s IT learners want? - Delivery Easy to get to Anytime, Anywhere Any device Easy to consume Easy to find desired content 46
- 46. © 2016 Skillsoft IT Continuous Learning 47
- 47. © 2016 Skillsoft Skillsoft Learning App • Personalize app based on areas of interest and learning style • Use full-text search across all content to drill down into specific focus areas • Learn on personal devices from smart-phone to tablet anytime, anywhere • Supports both Android and iOS devices • Supports multiple modalities 48
- 48. © 2016 Skillsoft Topic Coverage: Support for a wide array of needs • IT Professional • Digital Skills • The latest and emerging technologies • Current widely used technologies • Legacy platforms and applications • Beginner to advanced • Certifications • Business skills for IT 49
- 49. © 2016 Skillsoft IT Professional Topic Coverage Cloud Computing Data and Databases Enterprise Applications Networks and Telecom Operating Systems and Servers Security Business Skills for IT Professionals Project Management Software Design and Development Web and Graphic Design 50
- 50. © 2016 Skillsoft Digital Skills Topic Coverage Business Applications Graphics and Design Internet Mobile Devices and Computer Skills Operating Systems IBM Notes Microsoft Office 2007, 2010, 2013 Microsoft Office 2013 Microsoft Office 365 51
- 51. © 2016 Skillsoft 52 Certification coverage by functional area SECURITY, TESTING, STORAGE Security • ISC2 (CISSP, SSCP) • EC Council (Ethical Hacker) • CompTIA (Security+) • ISACA (CISM, CISA) Software Testing • BCS Professional (Certified Tester Foundation Level) Storage • EMC PROJECT MANAGEMENT, IT SERVICES, BA Project Management • Project Management Institute • PMP, CAPM, PMI-ACP • PRINCE2® • Foundations, Practitioner IT Services Management • ITIL • Foundations, Operational Support & Analysis Business Analysis • International Institute of Business Analysis • CBAP NETWORK, DEV, OS, SERVERS Networking and Network Integration • Cisco (CCNA, CCDA, CCNP) • CompTIA (Network+) Software and Web Development • Oracle (Java) • Microsoft (MCSD) Operating Systems and Servers • Microsoft (MCSE) • CompTIA (A+, Server+, Linux+) • VMWare
- 52. © 2016 Skillsoft 2016 Plans 53 • 135 courses • 142 videos • 431 localized courses • 242 courses • 1200 videos • 31 Leadership Adv. Tracks • 750 Books / 300 Audio • 200 Leadership videos • 5 live events • 77 courses • 700 videos • 75 new books • 350+ courses • 7300 videos • 750 books • Trending technologies • Certification programs
- 53. © 2016 Skillsoft 54 Skillsoft strengthens the workforce Source: Impact Analysis Benchmarks, Skillsoft 2016
- 54. © 2016 Skillsoft Demo Videos Courses Books Practice Tests & Preps Mentors Mobile Virtual Classes Continuous Learning 55
- 55. Think. Research. Contact me. Chris Bradford [email protected] +44 (0) 7773 056788 linkedin.com/company/skillsoft twitter.com/skillsoft facebook.com/skillsoft skillsoft.com +44 (0) 7773 056788