The document discusses social media marketing for healthcare organizations. It provides statistics on social media presence and accounts for major hospitals in the United States and India. Specifically, it notes that only 20 of over 40 analyzed Indian hospitals have an active social media presence. The top 5 hospitals for social media are identified as Apollo Hospitals, Fortis Healthcare, Kokilaben Hospital, NU Hospital, and Wockhardt Hospital. The document outlines how hospitals can use social media for customer service, community outreach, patient education, public relations, and crisis communications. It proposes helping healthcare organizations manage their social media campaigns with a strategy of treating audiences well, spreading ideas and motivation visually, and cultivating healthy relationships.
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