SoniaP_Resume
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This document provides a summary of Sonia Manoj Cheulwar's experience and qualifications. She has over 9 years of experience working with Siebel CRM, with certifications in Siebel 8 and experience in implementations, configurations, workflows, and scripting. Her roles have included business analyst, designer, configuration developer, and data migration lead. She has worked on projects in India and Malaysia for clients such as Vodafone, UOB Bank, and Telekom Malaysia.
SoniaP_Resume
- 1. Page 4 of 4 SONIA MANOJ CHEULWAR Email : [email protected] Accenture Services Pvt. Ltd. Phone: +91-7083042844 Experience Summary Siebel 8 Certified Professional with 9 Years of diverse experience with global technology leaders (IBM, Cognizant and Accenture) in Siebel development with significant overseas exposure. In depth experience in implementing Siebel requirements & working with Business Stakeholders, Operational users and design to implement Business requirements. Work Experience: Total of 9 years of experience with 7.5 Yearsof relevant experience in Siebel EIM(Expert) and Configuration,Workflows,Scripting,Designing and 1.5years’ experience in MSCRM (Techno Functional, Data Migration Lead).I have onsite and clientfacingexperience too Technology CRM : Siebel CRM (7.x, 8.x), MicrosoftDynamics CRM Operating Systems : Windows 98,2000, XP, AIX (Basic Knowledge) Databases : MS SQL 2000,MS SQL 2005,IBM Db2, Oracle9i (PLSQL) Functional Knowledge : Telecom, Finance Qualifications Degree and Date Institute Specialization Class/Marks Bachelor of Engineering V.I.T, Pune Electronics Engineering FirstClass / 62% H.S.C - XII Somalwar Nikalas Junior College Science Distinction / 83% S.S.C – X Jupiter High School - Distinction / 80 % Professional Memberships / Certifications Professional Society / Certification Member Since / Date Certified Siebel 8 ConsultantCertified Expert Jan 2009 IBM Certified DatabaseAssociate -DB2 9 Fundamentals June 2010 AIX 6.1 Basic Operations June 2010 SCJP 1.6 (310-065) March 2011 Accenture Six Sigma Yellow Belt August 2012 Roles and Responsibilities performed: Business Analyst– Surveying of business processes and operations of the customer. UnderstandingCustomer requirements. Clarification of requirements. Development of functional requirements documents. Design and documentation of proposed solution. Participatein testingand delivery of solution to customer. Managingrequirements and change requests; Show presentations and demonstrations of solution to the customer.
- 2. Page 4 of 4 Design – Responsiblefor preparingHLDs/LLDs, reviews and sign offs on time as per the defined plan. Experience in Siebel Designingfor Order Management and Service Request Modules. Participatein design and requirement discussions. Review high Level, critical and complex designs. Resolved architectural and solution related queries and issues on time. Arrange timely delivery of designs. Highlightrisks and issues to delivery team on time. Monitoringand controllingoverall progressand execution of the design deliverables. Responsiblefor Code Review. Worked on waterfall as well agilemethodologies. Configuration Development (Configuration,Scripting,Workflows)– Co-ordinate with clientto gather the requirements, creation of High level and detailed design documents. UnderstandingFunctional and Technical Requirement Specification of the customer’s need for the product. Impact analysisof the application under development. PreparingFunctional Specifications,User Test Plans and developingapplication as per given specifications. Taken up responsibilities duringall phases likecoding/ unit testing / monitoringand resolving incomingtickets duringtest phases. Code Review and Unit test plans for the requirements and ensured quality deliverables within timelines. Mentoring the team members so they can work efficiently and handlethe issues confidently. Worked on configurations,Workflows,eScripting,EAI, DataMap etc Arrange and participatein design walk through with solution designers. Manage the show and tell with Designers and Test team. Share the technical and functional knowledgewith entire team. Data Migration – Review data migration strategy & design document Coordinateand participatein requirements workshop related to data migration Work closely with business teams for data analysis & cleansingrelated activities Validatedata needs in linewith functional specification & work with multiplevendors for data source identification Review trial run and cutover plans to ensure that the runs meet the projectobjectives and bringin best practices duringtrial runs and actual migration Work closely with work stream leads to ensure design defects and CRs arerolled up to Data migration stream Track action items to closurerelated to data migration and review status with relevant stakeholders Assignments(starting with the latest) PROJECT 01 Name Vodafone UK - NewCO (Accenture India) Period 01stMay 2016 – Till Date Type Development usingSiebel Configuration,Scripting,Workflows,EAI, Data Migration using Siebel EIM, OraclePLSQL Description Vodafone NewCO is the Siebel based CRM application which provides the implementation of a common core system process across all accountmanaged communities. Role Data Migration lead,Configuration Developer
- 3. Page 4 of 4 Skillset Siebel Call Center, Siebel Tools(Configuration,EIM,Workflows,Scripting),Oracle 10, Toad, VSS, Filezilla PROJECT 02 Name UOB Singapore(Accenture Malaysia - Onsite) Period 16th Feb 2015 – 15th April 2016 Type Development (Business Analyst, Design,Data Migration,Configuration),L3 Support Description UOB is a one of the leadingbanks in Singapore.The project implements/automates the day to day processes followed by the bank usingSiebel CRM. Role Data Migration lead,Configuration &Designer, Business Analyst Skillset Siebel Financial,Siebel Tools(Configuration,EIM,Workflows,Scripting),Oracle10, Toad, VSS, Filezilla PROJECT 03 Name Telekom Malaysia BII5.0 (Accenture Malaysia - Onsite) Period 15th Nov 2014 - 15th Feb 2015 Type Development (Business Analyst,Design, Data Migration,Configuration) Description Design and Development usingSiebel Configuration,Workflows,Taskflows,Scripts, Migration usingSiebel EIM Role Data Migration lead,Configuration &Designer Skillset Siebel eCommunications 8.1, Siebel Tools, OraclePLSQL, Toad, VSS, Filezilla PROJECT 04 Name Telekom Malaysia GITNMigration(Accenture Malaysia - Onsite) Period 16th Aug 2014 - 14th Nov 2014 Type Data Migration usingSiebel EIM(Business Analyst,Design,Development) Description MigratingAssets and other related entities from external system into Siebel using Siebel EIM (design and development) Role Data Migration lead Skillset Siebel eCommunications 8.1, Siebel Tools, OraclePLSQL, Siebel EIM PROJECT 05 Name Telekom Malaysia Storm(Accenture Malaysia - Onsite) Period 10th Sept 2013 - 15th Aug 2014 Type L3 Support Team (Data Migration , Configuration) Description Design and Development usingSiebel Configuration,Workflows, Taskflows,Scripts, Migration usingSiebel EIM and L3 Support Role Data Migration lead,Configuration &Designer Skillset Siebel eCommunications 8.1, Siebel Tools, OraclePLSQL, Toad, VSS, Filezilla PROJECT 06 Name Accenture India – ENEL BAM Period 20th July 2011 – 15th Sept 2012 Type Maintenance and Support(Data Migration,PL/SQL, Configuration) Description The project requires getting requirements/tickets from the clientand develop OraclePL/SQL or EIM or development of Siebel Business Serviceto fulfil these
- 4. Page 4 of 4 requirements Role Team Lead(Team of 5 people) Skillset Siebel Call Center, Siebel Tools(Siebel 8.1) , OraclePLSQL PROJECT 07 Name Cognizant Technology Solutions – Local Business Segregation and Lending Period 01st Dec 2010 – 25th Jun 2011 Type Business Analyst, Design and Development usingSiebel EIM and Configuration Description This was a data migration projectusingSiebel EIM (Design and Development) Role Technical Analystand Team Lead Skillset Siebel Call Center, Siebel Tools(Siebel 8.1) , OraclePLSQL PROJECT 08 Name IBM India Pvt Ltd - Dataops Change Control Period 01st Aug 2008 – 25th Nov 2010 Type Design and Development (L3 Team for data migration issues) usingSiebel Configuration,EIM Description DataOps Change Control facilitates thebusiness in mappingtheir business strategy in Siebel. It designs the solutions to represent their business model in Siebel and provides the functional design document to the development team Role Designer (Functional Consultant) Skillset Siebel Call Center, Siebel Tools(Siebel 7.5,Siebel 7.8, Siebel 8.0) , IBM Db2, PLSQL, MSCRM (Functional,Technical,Data Migration) PROJECT 09 Name Nihilent Technologies - Demag Cranes, Hinjewadi Period Mar 2007 – July 2008 Type Design and Development (Data Migration,Configuration).Performed Business AnalystRole too. Description Global Services OperatingArchitecture (GSOA) is a framework that governs how Dimension Data, which is a leadingglobal technology company,designs,delivers and supports its customers. Role Team Member, Data Migration Lead, , L3 Support Skillset MSCRM (Functional,Technical,Data Migration),PLSQL PROJECT 10 Name Nihilent Technologies - Global Systems Operations Architecture (GSOA) + Data Archival Period Apr 2006 – Mar 2007 Type Design and Development usingSiebel Configuration and EIM Description Global Services OperatingArchitecture (GSOA) is a framework that governs how Dimension Data, which is a leadingglobal technology company,designs,delivers and supports its customers. Role Team Member, Technical Architectand Lead for Data Archival Project,, L3 Support Skillset Siebel Call Center and Siebel Tools,OraclePLSQL, Siebel EIM
- 5. Page 4 of 4 Professional & Academic Achievements: Created tools usingexcel VBA to help speed up the projectwork as well as to improve the quality of work. The tools are being used by various teams in IBM and Accenture. 1. Database Schema Comparison: It compares the databaseschema of two Siebel versions (vanillaas well as customized) and identifies any kind of discrepancies 2. Upgrade Estimation Tool: This tool estimates the work efforts required number of person days) to upgrade from one Siebel version to another 3. Schedule Variance Tool: This tool takes the startdate of the work and the end date of the work as an input and compares it with the actually startand end dates and calculates thepercentage variance. 4. Excel to Flat File Converter: This tool takes an excel fileas input, validates thedata in the excel fileas per the user defined rules and then creates a position based flatfileof the successfully validated data. 5. Reminder Utility:This utility sends automatic reminders to the specified mail ids. The reminders are sent without user interventions. 6. EIM to Base Table Mapping Tool: Since Siebel 8.X, BI Reports arenot supported and hence identifying the EIM Mappings for various BaseTableColumns is bitof a challenge.This tool generates the EIM Table mappings for requested base tablecolumns 7. File Copy Tool: This tools will copy all required filesfromone location to another. The tool is useful when only few files froma longlistof files is to be identified and copied over. BE Projectwas short listed for display atIITKanpur as beingone of the best 25 projects of India Personal Details Date of Birth 25 – December – 1982 Nationality Indian PAN Number ANSPP8539J Gender Female Marital Status Married Linguistic Abilities English,Hindi,Marathi Present Address Flatno 304, BuildingB11,Lake Town, Chaitraban,Bibwewadi,Pune 411037. Career Profile Dates Organization Role Feb 2006 – Feb 2007 NihilentTechnologies PrivateLimited, Pune Trainee System Analyst March 2007 – 25 July 2008 NihilentTechnologies PrivateLimited, Pune System Engineer 27th July 2008 – 25th Nov 2010 IBM India PvtLimited, Pune PackageSolution Consultant 01st Dec 2010 – 29th June 2011 Cognizant Technology Solutions,Pune Associate– Consultant (Acting Lead) 30th June 2011 – 30th June 2013 Accenture, India Senior Software Engineer (Acting Lead) 01st July 2013 – 30th April 2016 Accenture Malaysia(Onsite) Senior Software Engineer(Acting Lead) 01st May 2016 – Till Date Accenture, India (Vodafone NewCO Project) Application Development Senior Analyst