Sonny.Hoaglunds.PUBLIC.Resume11.14.2016
- 1. Sonny Hoaglund Email: [email protected] LinkedIn: https://www.linkedin.com/in/sonnyshines A highly motivated and passionateIT professional and problem solver who enjoys and works well with others or alone. Extensively versed in most facets of the IT industry. Thrives on troubleshooting, learning, applying, updating and perfecting hardware & software as well as methods to help contribute to an efficient growth of a business and team. WORKHISTORY Sizzle Marine, “The Boat Mall” 05/2016 – 11/2016 Parts & Service / IT Service Writing. CustomerService.Contactingandworkingwithmanufactures/companies(like Yamahaand Mercury) about differentissuesandsituations,includinginstallation,troubleshootingandmaintainingtheir proprietarysoftware.Orderingof partsfromdifferentcompaniesanddistributorsthroughtheironline methods. Inventoryandorganizationof parts.Installation&upgradingandmaintainingof the UPSWorldShipsoftware (versions2014 thru 2016). Workedwith the VPof our Email service provider, AT&Tand SBCGlobal to have Sizzlemarine.comemailsunblocked/whitelistedfrom/withAT&TandSBCGlobal. Miscellaneousotheractivities and responsibilitiesincludingworkingwithandcompletingwarrantiesonparts. RED ROOF INNS, INC. (contract with Insight Direct USA Inc) 06/2015 – 09/2015 InformationTechnology/ Desktop Administration Contactingmanagersandownersof Red Roof Inns,bothcorporate and franchisestowalkthemthroughthe installationandset-upof newcreditcardpinpads. Whichincludesthe processto remote intotheirPCstoinstall, set-upandconfigure all software (includingShift4’ssoftware). Workedwithmanyfacetsof network,IP/TCPIP, DHCP, Subnetsandotherrelatednetworkingcomponents. NATIONWIDE CHILDREN'S HOSPITAL (contract with PCM & SmartSource Inc) 02/2012 – 03/2015 InformationandDesktop Services Imaging,deployment,desktopsupportandmigrationof Windows7Enterprise Operating System.Install and configurationof software andhardware,bothcommonandcustomon Desktops,Laptops,andThinClients,forall levelsof Children'sHospitalemployees.Workedcloselywithmanydoctors,nursesandoffice employees,when performingplacement,installation,configuration,cable management,andQualityControl of new PCsandIP phones.ReceivedWindowsadministrator'srightstoconfigure andperformmanyhigherleveltasksboth remotelyandlocally.Workwiththe domainwhichincludesalotof networking,includingTCP/IP,DHCPandthe like. Someshipping and receiving. Lead/Managerof Xerox upgradeproject Lead a teamin a projectof replacingendof contract Xerox machineswiththe installation,configurationand placementof newXerox networkprinters/copiersthroughoutthe hospital.
- 2. VERIZON WIRELESS (contract with Sarcom & SmartSource Inc) 7/2012 (2-week project) PC Imaging PreparedandImaged1600 PCsat the HilliardlocationfordeliveryatVerizonWirelessretail storesacrossthe country. SONNY DAYS TECHNOLOGY (of Errand Professionals, LLC) 10/2002 – Present Owner/ManagerofSonny Days Technology Install,build,andrepairPCs.Handle all businessforSonnyDaysTechnology.Manage andhandle all tech-related business,mostespeciallyincluding(butnotlimitedto) IT,PCand TelecommunicationrelatedbusinessforErrand Professionals,LLC. QWEST COMMUNICATIONS CORPORATION 2/1999 – 2/2002 & 1/2004 – 9/2004 & 11/2006 – 3/2008 BroadbandProvisioningEngineer Responsible forordermanagementandassignmentof electrical (DS3/T3) andoptical circuits(OC3-OC48levels), accounts of whichtotaledmultiple millionsof dollarspermonth. Designatedactivity,supportingtimelycircuitassigning,ordering,routing,andcreation. Orderedandconstructedvariouslevelsof circuitsandcircuitcomponents. Routed/AssignedcircuitsinstandardandQwestproprietarysoftware. DLR VerificationEngineer Verifiedtie downinformationonDesignLayoutReportsthroughone onone contact withCentral Officesto furtherverifyelectrical andoptical level circuitintegrity.Accountable forplacingordersforoptical fiberandfiber connectorsthat are necessaryfornewor existingcircuits.WorkedcloselywithPOP(pointof presence) techniciansandlocal exchange carriers. NarrowbandRoutingEngineer Virtual routingandassigningof narrowbandcircuits/connectionsaswell asWebroutingwithsome Unix. Networking Extensive workwithmanyformsof networking,includingdomain, routing,DHCP,TCP/IP,etc. CALLTECH COMMUNICATIONS (BELLSOUTH.NET ISP) 12/1998 – 02/1999 Technical Support Analyst Providedtechnical supportwhile troubleshootinghardware,software,andnetworkproblemsassociatedwith Windowsoperatingsystems.Assistedphone-inclientswithTCP/IP,NetBIOS,IPX/SPXprotocols,andDNS Architecture.Instructedthe configurationandsupportof POP3and SMTP servers.Contributedtoresearchof workingInitializationStringsfordial-upconnections. Telephone Operation/Conferencing Provided above support to clients by receiving their phone calls. Experienced with assessing and correcting problems over the phone in the most efficient and client-friendly manner possible.
- 3. SKILLS ● Team and order management ● Comprehensive work with creating, filling, signing and distributing forms including PDFs, DOCs, FAX and hard copies. ● Creating/applying Design Layout Reports, Access Service Requests, Firm Order Commitments, Letters of Authorization, and many other legal documents and proprietary skills ● Experience using call management tools and troubleshooting tools. ● Research/Support Analysis, management, organization, multitasking many areas of telecommunications ● Leadership qualities, including the lead of teams for various projects. ● Hardware and software experience with server, storage, computing, audiovideo and/or networking devices. ● Working knowledge of Windows Servers, Networking and Storage, Linux, MAC and other MAC devices, Wireless networking, and Remote Support. ● Thorough knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP, routers, subnets and firewalls. ● Configure, setup and installation of Shift4 Software (for Credit Card Readers/Pin pads). ● Experience with most Remote PC software (RescueMe, VNC, TeamViewer, DameWare, etc.). ● Troubleshooting- PCs, software, hardware and Telecommunications issues of all kinds. ● Inspired teamwork skills with exceptional people/client/employee relations ● Extensive warehouse related work, including shipping and receiving ● Knowledge and experience with a multitude of software, operating systems and scripting including, but not limited to Linux, Unix, TBS, HTML, DOS, All Microsoft products (from DOS to Windows 10 and Office) Quicken/QuickBooks, etc. ● Network Administration, configuration, installation, support, and troubleshooting of immense list of hardware and software ● Constant technical support for companies, friends, family, and associates ● Familiar with routers, servers, hubs, and other network, PC, and telecommunications hardware ● Assigning/routing, planning, engineering and coordinating steps for completing electrical and optical circuits. Organization of the turn-up of circuits with Local Exchange Carriers, customers and Point of Presence technicians EDUCATION ● Attended DeVry Institute of Technology ● Proprietary telecommunications certificates, Qwest Communications University ● High School Graduate at Reynoldsburg High School in Reynoldsburg, Ohio. Class of 1990. REFERENCES This is a publicly shareable version of my résumé, therefor I have removed the personal information of my references. I do have a prepared list of 6 references that I can provide more securely upon request.