SplunkLive! Stockholm 2015 breakout - Splunk IT Service Intelligence
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Splunk's new Premium App offering, Splunk IT Service Intelligence, is full of exciting new features and functionality to enable the data-driven enterprise to monitor, alert on, and visualize these services in several new ways, including flexible free-form dashboards called "Glass Tables." Join us in this session to explore the versatility of the Glass Tables feature, discuss best practices around creating valuable and compelling Glass Tables for IT operations and business users, and inspect several examples of purpose-built Glass Tables.
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SplunkLive! Stockholm 2015 breakout - Splunk IT Service Intelligence
- 1. Copyright © 2015 Splunk Inc. IT Service Intelligence Max Cederhage Presales Engineer, Splunk
- 2. 2
- 3. Disclaimer 3 During the course of this presentaGon, we may make forward looking statements regarding future events or the expected performance of the company. We cauGon you that such statements reflect our current expectaGons and esGmates based on factors currently known to us and that actual events or results could differ materially. For important factors that may cause actual results to differ from those contained in our forward-‐looking statements, please review our filings with the SEC. The forward-‐ looking statements made in the this presentaGon are being made as of the Gme and date of its live presentaGon. If reviewed aPer its live presentaGon, this presentaGon may not contain current or accurate informaGon. We do not assume any obligaGon to update any forward looking statements we may make. In addiGon, any informaGon about our roadmap outlines our general product direcGon and is subject to change at any Gme without noGce. It is for informaGonal purposes only and shall not, be incorporated into any contract or other commitment. Splunk undertakes no obligaGon either to develop the features or funcGonality described or to include any such feature or funcGonality in a future release.
- 4. What We Heard From Our Customers! 4 “My CIO is demanding we look at IT from a Business Service perspecGve.” “Splunk is great for break/fix, but I need to show we’re meeGng SLAs.” “I need everyone to be able to see the same thing at the same Gme.” “I just want to throw data at Splunk and have it find problems for me.” “Show me what my data can do for me!”
- 5. Machine data-‐driven service insights for root cause isolaGon and improved service operaGons INTRODUCING
- 6. Why Another Splunk SoluGon? 6 Machine data-‐centric approach is needed Service context maximizes Splunk value Integrated soluGon accelerates customer successes
- 7. Splunk IT Service Intelligence 7
- 8. Turning Machine Data Into OperaGonal Intelligence Reac%ve Search and InvesGgate ProacGve Monitoring and AlerGng OperaGonal Visibility Proac%ve Real-‐Gme Business Insight 8
- 9. Key Concepts
- 10. What is a Service? Service Requests Responses In Splunk ITSI, a Service is a logical group of technology components that a user deems need to be monitored together. It can oPen be generalized as a “black box” which we send requests and expect responses
- 11. What is a Service? DNS Requests Responses Technical Services Auth Requests Responses Web Requests Responses Services can be technology-‐centric…
- 12. What is a Service? DNS Requests Responses Technical Services Customer Transac%ons Requests Responses Business Services Auth Requests Responses Web Requests Responses Support Desk Requests Responses … and business-‐centric
- 13. What is a Service? Packet Network Hypervisor and Hosts RBMDBs Storage Tier API Services Web Services Customer Transac%ons Mobile API/ Middleware Partner Portal DNS Services can encompass mulGple Gers of the IT domain and may also depend upon other services/micro-‐services
- 14. What is a KPI? DNS Requests Responses KPI: Number of requests KPI: Error rate KPI: Average response Gme KPI: Servicer CPU load KPI: Server network I/F errors Customer Transac%ons Requests Responses KPI: Number of transacGons KPI: Error rate KPI: Average response Gme KPI: Count of Incident Tickets KPI: SyntheGc Transx Health KPIs and Health scores consGtute the means by which Services are monitored.
- 15. Key Performance Indicators (KPIs) 15 KPI: A Splunk saved search defined in Splunk ITSI that helps monitor a specific field like CPU, Memory and so on. KPIs are contained within Services.
- 16. Service Health Scores 16 A Health score is a score from 0-‐100 that helps determine the health of a Service. It is calculated based on all KPIs importance and its status once every minute.
- 18. Service Analyzer, Glass Tables, Deep Dives 18 Service Analyzer: Auto generated filterable and Gled view of Service health scores and KPIs Glass Tables: Customizable free form drawing dashboards to view health scores and KPIs of choice with visual tools to create context Deep Dives: Swim lane analysis dashboard to show all those indicators over Gme for invesGgaGons
- 19. MulG KPI Alerts, Notable Events 19 Mul% KPI Alerts: Correla%on searches on service degrada%on Notable Events: Event framework for Mul% KPI Alerts
- 20. Demo Gme!
- 21. What Makes Splunk ITSI Different! 21 Search-‐Based KPIs • Easy to write, manage and change both services and KPIs • Reflects business and technology prioriGes • Benefit: Rapidly generate and change KPIs to align service health with business • Fiserv – 1000s in just weeks Full Fidelity Service Health • Adaptable and flexible definiGons of service health • One soluGon to go seamlessly from service reports to root cause, including raw data • Remains adaptable and yet sGll maintains complete historical context Universal Data Plaporm • Data driven: All IT data including events, metrics and logs • Schema on-‐the-‐Fly • Ask any quesGon of the data • Fast Gme to value • Data fidelity
- 22. AVAILABLE NOW! Try it: SPLUNK.COM/ITSI Free. In Splunk Cloud.
- 23. Thank you