SplunkLive! Zürich 2016 - Use Case Swisscom
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Swisscom uses Splunk to gain operational intelligence and visibility into its cloud infrastructure and services. Splunk aggregates data from various systems to provide monitoring, troubleshooting, and license management across Swisscom's complex cloud environment. This centralization with Splunk improves customer experience by enabling faster issue resolution. Going forward, Swisscom aims to leverage Splunk further for predictive analytics and make more operational data accessible to the wider business.
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SplunkLive! Zürich 2016 - Use Case Swisscom
- 1. Copyright © 2015 Splunk Inc. Philipp Moser, Team Lead Enterprise Cloud Engineering & Operations Splunk @ Swisscom for End to End Operational Intelligence to deliver critical cloud services to customers
- 2. 2 2 • Swisscom is Switzerland’s leading telecom provider and one of its foremost IT companies, headquartered in Worblaufen, close to the capital city, Bern. Its subsidiary Fastweb has built up a strong position on the Italian market. Swisscom brooks no compromise when it comes to serving customer needs; it focuses on service and quality and invests massively in the networks of the future. • Today, its mobile network covers 99 per cent of the Swiss population whilst its high speed fiber to the home network reaches 1 Million households already.
- 3. 3 3 Based in Ittigen, Bern Joined Swisscom in May 2011 Became Team Lead for the Enterprise Cloud Team in in July 2015 Direct the engineering support team managing the entire cloud infrastructure Swisscom Enterprise Cloud Infos → Link Swisscom Application Cloud Infos -> Link Background and Role
- 4. 4 Our Splunk Journey 4 2009 •First Splunk purchase 2013 •2TB expansion Today •Multiple use cases •5TB expansion Looking ahead •Moving towards increased use of analytics
- 5. 5 Our Original Challenge 1. We needed to have a central platform for System Status, System Monitoring, Analytics and Troubleshooting our cloud products 5
- 6. 6 Our Original Challenge 2. We needed to improve troubleshooting across a complex cloud infrastructure 6
- 7. 7 7 Splunk at Swisscom Began using Splunk Enterprise in 2009 to ensure that all IT-related data was available in a central place Quickly extended to providing visibility into new cloud services Swisscom offers including PaaS, IaaS and SaaS products Now Splunk is an integral part of the broader Swisscom Operation Control Center with multiple dashboards providing insight into cloud performance
- 8. 8 Indexers Single Search Head Searching Splunk Topology Reporting Alerting Dashboards Swisscom Technologies Software-Defined Networking (SDN) Network Connectivity Software-Defined Storage (SDS)Hypervisors Cloud Management Platform Compute
- 9. 9 Our Data Sources 9 Online Services Performance Counters from Windows and LINUX Network Switch Virtual machines Network Virtual server
- 10. 10 Our Use Cases Troubleshooting Monitoring IT Operations License Management 10
- 11. 11 11 Providing customers with multiple cloud products requires an extensive cloud infrastructure Monitoring potential issues without Splunk would previously require data being viewed for each individual component With Splunk, Swisscom now not only has a central environment but also has the capacity to spot issues before they affect customers IT Operations and troubleshooting
- 12. 12 12 IT Operations and troubleshooting
- 13. 13 Live Performance Stats on Display All cloud related data feeds data into the Swisscom Operation Control Centre, with a series of dashboards established to provide improved visibility 13
- 14. 14 14 Splunk will be used for license management across cloud operations. When Swisscom is audited we have instant visibility over the license situation for Windows installations across the entire infrastructure. The longer term aim is to automate the entire process across multiple license requirements. License management
- 15. 15 Value from Splunk “Splunk is more than just a monitoring tool, it is a platform that allows you to collect information from your surroundings and rationalize it to make you quicker.” 15
- 16. 16 Value from Splunk Visibility over entire cloud operations Speeds up troubleshooting Improves customer experience 16
- 17. 17 Additional benefits Splunk fits into the Swisscom DevOps culture Fewer resources required than open source alternatives Availability of pre- built apps speeds time to value 17
- 18. 18 Future Plans Move towards using Splunk for predictive analytics Extend Splunk usage to the wider business using the same data 18 Make data available to the business
- 19. 19 Key takeaways Start project in one tech corner, build from there Allow time to build the platform Build usage around people 19
- 20. Thank You