Spring '19 Release-in-a-Box

Editor's Notes

• #3: Please make any purchasing decisions based on what’s currently available in the market.
• #9: Please make any purchasing decisions based on what’s currently available in the market.
• #11: Use this table of contents to jump to learn about what’s new for a specific cloud.
• #13: Manage and store key material outside of Salesforce safely. Use the Cache-Only Key service to fetch your key material on demand.
• #14: Power real-time data synchronizations and business process orchestrations with Change Data Capture. This feature will deliver a high-fidelity, low-latency event stream of all record changes from your Salesforce org. Change Data Capture leverages the High Volume Platform Events infrastructure resulting in extreme scalability, common subscription APIs, and a 72 hour retention window.
• #15: Give your team the tools to use high-scale, event-driven architecture by defining and managing events on the Lightning Platform. With High-Volume Platform Events, you can power real-time integration and connectivity between systems and features, thus driving a connected user experience.
• #16: Change the refresh model for remote data changes from a pull-based polling model to an event-driven publish model based on actual changes to external data.
• #17: Give your admins greater control over how users identify by letting customers log in to Salesforce using a registered phone number or email address.
• #19: Quickly and easily make a copy of existing sandboxes with all their metadata customizations and data. In the past, teams could only clone a production org, and create a sandbox copy. Now, sandbox cloning lets you create copies of an existing sandbox, giving you more flexibility.
• #20: Get updated primary Lightning Platform dev tools, including the Command Line Interface (CLI) and Visual Studio (VS) Code plug-ins, that fully support the new Lightning Web Component framework.
• #21: Detect and fix bugs easily using the Apex Replay Debugger which lets you step through and inspect your Apex execution through familiar debug logs and an intuitive user interface inside VS Code.
• #22: Make work more efficient with single-sign-on (SSO) support, now available as policy management for users within your Heroku Enterprise account.
• #23: Get the most out of Heroku with more version control systems. Choose Heroku Flow for automated review apps, pipelines, and continuous integration. Or get expanded support by adding GitHub Enterprise and GitLab.
• #25: Understand what happened and why it happened quickly with Einstein Data Insights. Now you can get AI-driven insights directly within Operational Reports.
• #26: Make predictions about almost any field in Salesforce with just a few clicks. Use Einstein Prediction Builder to power a workflow, focus your efforts, and work smarter.
• #27: Accelerate the time from data to insights with a new bundle of pre-built analytics applications specifically for financial services. This first application enables wealth management advisors to manage their book of business with insights across client goals and satisfaction, lead and referral performance, and sales execution. Team leaders can further evaluate regional performance and rank performance drivers.
• #28: Two new combo chart are available. Combine Bar and Line or Stacked Bar and Line into one single chart.
• #29: See how your data has changed over the last quarter. Create, edit, and view historical tracking reports in Lightning.
• #31: Get better app performance and improve developer productivity using Lightning Web Components, built for the Lightning Platform using common web standards like modern JavaScript (ES6+), HTML and CSS.
• #32: Easily create apps, then embed business logic and intelligence for better performance. Salesforce Mobile Publisher lets you design custom mobile apps with pre-built components, then seamlessly publish them to the iOS App store or Google Play.
• #33: Automate business process flows easily with our new low-code front-end technology. Drag-and-drop functionality improves design-process automation, and a simplified toolbox makes it easier than ever to find the process elements you’re looking for.
• #34: Easily transition from Salesforce Classic to the Lightning Platform with step-by-step guidance, tools, and helpful resources.
• #35: Multi-tasking has never been easier than with our new pop up utilities windows. Pop-up utilities windows lets you access all your utilities easily so everyone from service agents to Lightning console users can see their apps and tools at the same time.
• #37: Give your inside sales reps the tools they need to succeed with High Velocity Sales. Efficiently reach out to the next lead with Work Queues and Lightning Dialer, intelligently identify the best leads with Einstein Lead Scoring, and easily follow sales best practices with Sales Cadences, all in one seamless Lightning Sales Console workspace.
• #38: Monetize your products and services based on consumption, then tier pricing based on usage limits with Usage-Based Pricing. Charge for overages, summarize usage, and give invoices based on standard or custom time intervals.
• #39: Align your sales and marketing team on prospect targeting with Einstein Behavior Scoring. Use Einstein AI to predict a prospect’s readiness to buy based on how they interact with marketing efforts. Now, your marketing team can identify which prospect engagements matter.
• #40: Tailor lead stages and opportunity stages based on what your unique business needs. With Salesforce Essentials, we'll recommend appropriate stages based on customers like yours--and then you can further tailor lead stages and opportunity stages for your unique business.
• #41: Access both Salesforce and Gmail with a single Chrome extension that lets you work with your Salesforce data, productivity tools, and Einstein AI, in one easy-to-use location.
• #42: Personalize customer experiences and capitalize on every expressed interest by booking appointments with the right person, at the right time and place. Drive efficiency and uncover insights by embedding scheduling within CRM processes, such as lead, referral, and opportunity management.
• #44: Einstein AI offers suggestions for next best actions for Service Cloud. Now, you can deliver personalized recommendations at the point of maximum impact by combining your company's business rules, powerful predictive models, and data—both inside and outside of Salesforce.
• #45: Assist your agents by triaging their cases automatically with Einstein Case Classification. Using machine learning from past cases, Einstein pre-populates fields values with recommendations for your agent to reduce time they spend manually entering information, allowing them to resolve customer issues faster.
• #46: Take advantage of the complete set of productivity tools available for your support team in Lightning Experience. Transition your knowledge base from Classic to Lightning with the Lightning Knowledge Migration Tool. Lightning Knowledge unifies your data into one Knowledge object which enables you to better leverage the power of the Salesforce platform with standard reports, record types, list views and more. Empower service agents by suggesting the right article, and give them easy access with tools like hover view to solve cases faster.
• #47: Increase case deflection and reduce handle time with AI-powered chatbots now on messaging channels like SMS and Facebook Messenger. Natively built on the Salesforce platform, Einstein Bots can be set up declaratively once and deployed to all of your real-time channels. Use Einstein Bots to collect and qualify customer information to resolve routine issues or seamlessly escalate to an agent for fast resolution.
• #48: Now, with Preventive Maintenance, you can create a single parent work order and group every work order line item alongside the asset that requires the work, saving your mobile employees time and ensuring they complete the job right the first time.
• #49: Personalize customer experiences and capitalize on every expressed interest by booking appointments with the right person, at the right time and place. Drive efficiency and uncover insights by embedding scheduling within CRM processes, such as lead, referral, and opportunity management.
• #51: Build custom-branded apps and easily publish them on the iOS App Store and Google Play Store with Mobile Publisher (Only GA in the US).
• #52: Deliver the right offer at the right moment with Einstein Next Best Action. Einstein analyzes all business activity taking place in an organization, then applies business rules and AI to surface a personalized recommendation. For instance, if your customer is asking a question about a broken product, Einstein can proactively offer a flow like "schedule an appointment" before the customer even knows they need to schedule one.
• #53: Easily create sharing relationships between partner types, such as distributors and resellers. Use clicks, not code to let partners share select information from a lead or opportunity. And easily help your channel build the partnerships needed to close deals while protecting confidential data.
• #54: Make your feeds more accessible to more community members with Feed Translations. Translate questions, posts, comments, and replies in 50 languages provided by Google Cloud Translation API.
• #55: Create your community easily by reusing components and design libraries built with 3rd party UI frameworks such as React, Vue, Angular, and 2.0.
• #57: Get more work done with fewer, better meetings, and no extra file versions. Connect live data and charts to build alignment, capture feedback, and make decisions without email or file versions to slow you down.
• #58: Collaborate around your Salesforce data by embedding live, collaborative Quip documents, spreadsheets, and slides directly inside Salesforce. Increase transparency by working right within Salesforce — no need to switch between multiple applications.
• #59: Use new search filters and intelligent suggestions to find what you’re looking for in Quip. Improvements to search algorithms ensure that your search results are always relevant to you, making it easier than ever to find what you're looking for in Quip.
• #60: Box Files View Live App and Dropbox Live App: Embed files and folders from Box and Dropbox directly within Quip documents to reference your archives and content libraries. Easily access your information whenever you need it. Salesforce Record Live App: Make data-informed decisions by placing live Salesforce data directly inside of Quip documents. Now it works for all standard and custom objects.
• #61: Stay organized and on top of your projects with Task Drawer. Get a comprehensive list view of all the work you’re assigned, then pin your highest-priority tasks, sort or hide items, and check off completed tasks from directly within the Tasks drawer, located at the top of your sidebar.
• #63: Save time by creating sorting rules once, then share them across multiple sites using Multi-Site Sharing.
• #64: Increase security and trust with the addition of Web Application Firewall (WAF) to the Commerce Cloud embedded content delivery network (eCDN). Protect customers against common code vulnerabilities, with visibility into security threats. Merchants can easily select security settings and see logs.
• #65: Improve page load time, site reliability, and developer efficiency with Dynamic Imaging Service. Enhancements allow developers to crop, overlay, change, change quality and format, and resize static images based on querystring parameters.
• #66: Get more audience engagement on your website with improved crawler support from Search Engine Optimization (SEO) Enhancements.
• #67: Provide internal security experts and customers with the confidence that sensitive data is secure and auditable. Extend our Shield Platform encryption to B2B Commerce fields for meeting critical business and regulatory security policies.
• #69: Personalize customer experiences and capitalize on every expressed interest by booking appointments with the right person, at the right time and place. Drive efficiency and uncover insights by embedding scheduling within CRM processes, such as lead, referral, and opportunity management.
• #70: Uncover actionable insights faster with a new suite of pre-built analytics apps specifically for financial services. The first app enables wealth advisors to manage their book of business better, by providing insights across client goals and satisfaction, lead and referral performance, and sales execution.
• #72: Capture key information about your patient's and member's social determinants of health, like housing and transportation, using a library of determinants, barriers, and interventions. Deliver more holistic care and personalized care on one connected platform.
• #73: Build campaigns and create health journeys across populations directly within Health Cloud. Customers who have Marketing Cloud can go one step further by enrolling groups of patients in multi-channel communication. Put your patients on personalized journeys, from health education to appointment reminders.
• #74: Build campaigns and create health journeys across populations directly within Health Cloud. Customers who have Marketing Cloud can go one step further by enrolling groups of patients in multi-channel communication. Put your patients on personalized journeys, from health education to appointment reminders.
• #75: Easily build custom branded mobile apps for patients and members using the Health Cloud Engagement App template. Drive digital engagement and empower health consumers to stay on top of health goals with care plans, securely collaborate with the care team in real-time, and learn about wellness in interactive ways. Combined with the new Mobile Publisher for Community Cloud, native apps can be distributed on Apple and Google App Stores.
• #76: Streamline scheduling for your patients, members, and employees to improve team productivity and customer engagement. Embed non-medical appointments within CRM workflows, such as case management and education scheduling, and drive efficiency by booking appointments at the right time and place, all on one connected platform.
• #78: Protect your customer relationships from business disruption with these four new processes: Apex Future Performance, Apex Future Dequeue Latency, Apex Queueable Dequeue Latency and Apex Queueable Performance.
• #79: Easily implement Salesforce products. An Implementation Architect helps you get the most out of new or existing Salesforce solutions and are now available for Marketing Cloud, Community Cloud, Service Cloud, and Field Service Lightning. Plus, take advantage of our new expert implementation services for small businesses.
• #80: Get personalized guidance for your specific business needs with Accelerators. We listened to customers like you, and we’re adding or updating 25 Accelerators based on your feedback. Plus, we're launching more Accelerator Lives to help you get more immediate access to expert guidance
• #81: Get the help and guidance you need fast using our latest enhancements to our Help website: help.salesforce.com. We’ve updated the appointment scheduling tool and implemented a better way to submit cases with more content and context.