Stephen Covey's 7 Habits of
Highly Effective People

Presented by:

30.8.98

1
Objectives


to share the lessons that one may learn from this book



to generate an acute awareness of the character ethic



to equip my friends with a concrete “road-map” for further selfexploration of the book’s principles on a day to day basis

30.8.98

2
Introduction
The author’s motivations


a personal experience concerning his son



expectancy theory:
– how perceptions are formed
– how they govern the way we see
– & how the way we see governs the way we behave



in-depth study of success literature over the past 200 years

30.8.98

3
Introduction
The Personality Ethic


dominant approach in the past 50 years



social image consciousness



two paths:
– human and public relations techniques
– positive metal attitude approach



inspiring & valid maxims



some clearly manipulative & even deceptive techniques

30.8.98

4
Introduction
The Character Ethic


150 years pre World War I



idea that there are basic principles of effective living



enduring happiness and success by integrating these into our
basic characters



foundational and catalytic

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5
Introduction
Primary & Secondary Greatness


the Personality Ethic is of secondary importance



natural systems based on the law of harvest!



the “7 habits” are basic - they are primary - representing the
internalization of correct principles upon which enduring
happiness and success are based.
“what you are shouts so loudly in my ears I cannot hear what
you say”
- Emerson

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6
Paradigms
The way we see


commonly used to mean: a
model, theory, perception, assumption - or frame of reference



a map - but the map is not the territory!



Awareness of our own paradigms:
our paradigms, whether correct or incorrect, are the source of
our attitudes and behaviors – and determine our relationships
with others

30.8.98

7
Paradigms
Paradigm Shift


Thomas Kuhn: The Structure of Scientific Revolutions



instantaneous as well as gradual



the learning curve is determined by one’s basic character!



Being is Seeing. Seeing is Being.

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8
Principles
The Principle-Centered Paradigm


the Character Ethic is based on the fundamental idea that there
are principles that govern human effectiveness



principles are natural laws that cannot be broken



constitute the “objective territory” (not just the map)



not esoteric, not mysterious, not “religious”



self-evident and easily validated by any individual



Deep within our conscience and common sense

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9
Principles
Growth and Change


a process: “a thousand mile journey begins with the first step”



the Personality Ethic amounts to “borrowing strength”



Inside-Out: private victories before public victories!



the way we see the problem is the problem

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10
Habits
An Overview


Our character, basically, is a composite of our habits



deeply rooted, often unconscious



consistent and cohesive



express our character

“We are what we repeatedly do. Excellence, then, is not and
act, but a habit.”
- Aristotle

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11
Habits
Definition


the intersection of:

what to do
and why
how
to do


takes all 3 for a habit!



want
to do

iterative spiral: seeing & being

30.8.98

12
The 7 Habits
The Maturity Continuum

Interdependence

7. Sharpen the saw

5. Seek first to
understand...

Public
Victory

WE

6. Synergize

4. Think Win-Win

I

Independence
2. Begin with the
end in mind

Private
Victory

3. Put first
things first

1. Be Proactive

Dependence

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YOU
13
The 7 Habits
Effectiveness

for all assets: physical, financial and human

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14
Habit 1-BE PROACTIVE
Overview


self-awareness
– a unique human capability
– the reason why we can break our habits



3 social/deterministic maps:
– genetic determination
– psychic determination
– environmental determination

Stimulus

Response

Private
Victory
1. Be Proactive

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15
Habit 1-BE PROACTIVE
Between Stimulus and Response

Freedom
to
Choose

Stimulus

SelfAwareness

Response

Independent
Will

Imagination Conscience

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16
Habit 1-BE PROACTIVE
“Proactivity” Defined


response-ability



= the ability to subordinate a an impulse to a value



3 central values identified by Victor Frankl:

The ATTITUDINAL

The CREATIVE

The EXPERIENTIAL

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17
Habit 1-BE PROACTIVE
Circle of Concern /Circle of Influence
Maintaining a proactive focus:

Circle
of
Influence

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Circle
of
Influence

18
Habit 1-BE PROACTIVE
Direct, Indirect and No Control
The problems we face are threefold:
Indirect
Control
Possible
involving
other
people’s
behavior

Direct
Control
Possible

solved by
working on
our habits

30.8.98

involving
our
behavior

= Private
Victories
(habits 1,2,3)

solved by
changing our
methods of
influence Public
=
Victories
(habits 4,5,6)

No
Control
Possible
our past
& situational
realities

solved by
changing the
way we see...

19
Habit 1-BE PROACTIVE
At the Heart of the Circle of Influence

Our ability to
make
and keep
commitments
& promises

Circle
of
Influence

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20
Habit 2 - BEGIN WITH THE END IN
MIND Overview


the most fundamental application: visualization of your death &
the graveside perspectives from family, friends, work colleagues
and the community



underlying principle: all things are created twice - mental (1st
creation) and physical (2nd creation)



default verses design



personal leadership verses Management (what and how)



imagination and conscience

2. Begin with the
end in mind

30.8.98

Private
Victory

21
Habit 2 - BEGIN WITH THE END IN
MIND Highest Leverage PC Work
whatever is at the center of our lives will be the source of our:

- YOUR SENSE OF BALANCE
- UNDERSTANDING THE WHOLE

- SENSE OF WORTH
- IDENTITY
- EMOTIONAL ANCHORAGE

- SOURCE OF DIRECTION IN LIFE
- INTERNAL FRAME OF REFERENCE
- STANDARDS AND PRINCIPLES
- FACULTY TO ACT
- STRENGTH & POTENCY TO ACCOMPLISH SOMETHING
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22
Habit 2 - BEGIN WITH THE END IN
MIND Alternative Centers


spouse centeredness



family centeredness



money centeredness



work centeredness



possessions centeredness



pleasure centeredness



friend/enemy centeredness



church centeredness



self centeredness

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23
Habit 2 - BEGIN WITH THE END IN
MIND A Principle Center (1)


Security
– principles do not change (only our understanding of them does)
– principles do not react to anything
– principles are larger than circumstances



Wisdom and Guidance
– principles supply the correct maps



Personal Power
– unrestricted by the attitudes, behaviors and actions of others

Only limitation: the natural consequences of the principles
themselves - a universal law.

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24
Habit 2 - BEGIN WITH THE END IN
MIND A Principle Center (2)
The principle center puts all other centers into perspective

spouse

family

friend/enemy

money

PRINCIPLES
work

church

self

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possessions
pleasure
25
Habit 2 - BEGIN WITH THE END IN
MIND Using a Mission Statement


through conscience (of our own uniqueness) we detect our
missions in life by working within our circle of influence



it will take time and should be reviewed regularly



the process is as important as the product



use your whole brain:
– using imagination to visualize and affirm (right brain activity)
– capturing these images and plotting them (left: roles and goals)

AFFIRMATIONS
30.8.98

- personal
- positive
- present tense
- emotional
- visualized
26
Habit 3 - PUT FIRST THINGS FIRST
Overview


The practical fulfillment of habits 1 and 2 (i.e.the 2nd creation)



exercising independent will to become principle centered
through day-to-day effective self-management



“Manage form the LEFT” (versus lead from the RIGHT)



a measure of the value we place on ourselves!



ensuring that your habits are a function of your values - not the
mood and/or circumstances of the moment



management amounts to discipline in the area of life and time
management

Private
Victory
30.8.98

3. Put first
things first

27
Habit 3 - PUT FIRST THINGS FIRST
Four Generations of Time Management

Notes and
Checklists

1. recognition
of demands

+ Calendars
+ Calendars &
and
Appointment
Appointment
Books
Books

+ prioritization

2. attempt to
look ahead

3. Setting of
goals and
short / long
term planning

current
efficiency
focused
approach
(things & time)
30.8.98

Satisfaction
is a function of
expectations
& time!

Emerging
effectiveness
approach
(relationships &

results)
28
Habit 3 - PUT FIRST THINGS FIRST
Quadrant II Activities
important

prevention, PC activities
relationship building
recognizing opportunities
planning, recreation

III.

IV.

interruptions (some calls)
some mails & reports
some meetings
popular activities

Trivia, busy work
some mail
some phone calls
time wasters

urgent

30.8.98

II.

crises
pressing problems
deadline driven projects

not important

I.

not urgent

require more
initiative &
proactivity!

29
Habit 3 - PUT FIRST THINGS FIRST
Quadrant I Results
important

I.
•
•
•
•
•
•

stress
burnout
crisis management
always putting out fires
problem minded people
deadline driven producers

you are
overcome by
“waves” of
activity!

urgent

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30
Habit 3 - PUT FIRST THINGS FIRST
Quadrant III Results
not
important

III.
•
•
•
•
•
•

Short term focus
crises management
chameleon character reputation
feel victimized and out of control
inability to set goals and make plans
shallow or broken relationships

you are workin terms of
other people’s
expectations
and priorities!

urgent

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31
Habit 3 - PUT FIRST THINGS FIRST
Into the Danger Zone
not
important

III. & IV.
• total irresponsibility!
• Fired from jobs
• depend on others for basics

effective people
stay out of here!
urgent or not,
they aren’t
important!

Urgent / not urgent

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32
Habit 3 - PUT FIRST THINGS FIRST
Quadrant II Results
important

The

I.
II.

of effective
personal
management!

•
•
•
•
•

Feeding
opportunities
& starving
problems!

vision, perspective
balance
discipline
control
few crises

P/PC balance!
Not urgent

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33
Habit 3 - PUT FIRST THINGS FIRST
Learn to Say NO


NB: you are always saying NO to something!



Quadrants III and IV must make way for Quadrant II



a center of correct principles and a focus on our personal
mission empowers us with the wisdom to take these yes/no
decisions effectively

NO.

30.8.98

34
Habit 3 - PUT FIRST THINGS FIRST
Moving to Quadrant II
A Quadrant II Organizer Tool will meet the following six criteria:
COHERENCE
PORTABILITY

FLEXIBILITY

BALANCE

QUADRANT II FOCUS

PEOPLE DIMENSION
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35
Habit 3 - PUT FIRST THINGS FIRST
Becoming a QII Self-Manager
Long-Term Organizing:
Mission
Statement

Roles

Goals

WEEKLY Organizing:

Weekly
Roles

30.8.98

Weekly
Goals

Schedule
Plans

Delegate

36
Habit 3 - PUT FIRST THINGS FIRST
Delegation: Increasing P & PC


we delegate to TIME (efficiency) or PEOPLE (effectiveness)



temptation to delegate to time



delegating to people empowers both parties
input

output

Producer:

Manager:

output
input

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37
Habit 3 - PUT FIRST THINGS FIRST
Delegation: Gofer verses Stewardship


stewardship focuses on RESULTS rather than METHODS



5 aspects must be mutually understood:
DESIRED RESULTS

CONSEQUENCES

ACCOUNTABILITY
30.8.98

GUIDELINES

RESOURCES

38
Public Victory
Introduction


self-mastery precedes good relationships



the emotional bank account paradigm - 6 major deposits:
– understand the individual
– attend to little things
– keep commitments

– clarify expectations
– show personal integrity
– apologize sincerely

5. Seek first to
understand...

Public
Victory

6. Synergize

4. Think Win-Win
30.8.98

39
Habit 4 - THINK WIN/WIN
Overview


not a technique - but a total philosophy of human interaction



one of six paradigms of interaction:
– win / win (a better way)
– win / lose (authoritarian approach)
– lose / win (loser / peacemaker at all costs)

It depends...

– lose / lose (enemy centeredness)
– win (other parties irrelevant)
– win / win or no deal
Public
Victory
4. Think Win-Win

30.8.98

40
Habit 4 - THINK WIN/WIN
5 Dimensions

(1)
win/win
character

(2)
win/win
relationships

(3)
win/win
agreements

Supporting systems (4) and processes (5)

Integrity
Maturity
Abundance Mentality

30.8.98

consideration ->

the emotional bank account

Performance & Partnership
(focus on results not methods)

l/w

w/w

l/l

w/l

courage ---------->
41
Habit 5: Seek first to understand…
Overview


within your circle influence



four basic forms of communication: speak, read, write and listen



character and communication



a profound paradigm shift:

ignoring

pretending

selective
listening



understanding of the center



when you listen, you learn

empathic
listening

emotional bank account deposits



attentive
listening

30.8.98

5. Seek first to
understand...

Public
Victory
42
Habit 5: Seek first to understand…
4 Autobiographical Responses
1. we evaluate
by either agreeing
or disagreeing

Generally:

2. we probe
from our own
frame of reference

3. we interpret
based on our own
motives and behavior

communication
is logical/open

asking questions
and give counsel

communication
is emotional

4. we advise
based on our
own experiences

reverting to
empathic listening

30.8.98

43
Habit 5: Seek first to understand…
AND then to be understood
part of win/win!!

ethos

1.
30.8.98

pathos

2.

logos

3.
44
Habit 6: SYNERGIZE
Overview


the whole is greater then the sum of the parts



the relationship between the parts is significant

WE LIVE IN AN INTERDEPENDENT REALITY

Public
Victory
30.8.98

6. Synergize

45
Habit 6: SYNERGIZE
Definition
when faced with our greatest challenges…

with:

4 unique human
endowments
self-awareness
imagination
conscience
independent will

the true
motive of
WIN / WIN

skill of
empathic
listening

we create NEW ALTERNATIVES - something that wasn’t there
before!

the creativity can be terrifying as the outcome is unsure...

30.8.98

46
Habit 6: SYNERGIZE
Levels of Communication
high
Synergistic (win//win)
TRUST

Respectful (compromise)
Defensive (win/lose or lose/win)

low
low

high
COOPERATION

30.8.98

47
compromise

Habit 6: SYNERGIZE
The Middle Way

a higher way!
30.8.98

48
Habit 6: SYNERGIZE
Intrapersonal and interpersonal Synergy

The essence of synergy
is to value the differences!
• to move beyond our own
• perceptual limitations
• to increase our own awareness

• to affirm others
L

30.8.98

R

49
Habit 6: SYNERGIZE
The Growth & Change Force Field
restraining forces

4 5 6
of performance

current level

driving forces
30.8.98

50
Habit 7: Sharpen the Saw
Overview

PC !
7. Sharpen the saw

PERSONAL

Sometimes when I consider
what tremendous consequences
come from little things…
I am tempted to think…
there are no
little things.
Bruce
Barton

30.8.98

51
Habit 7: Sharpen the Saw
4 Dimensions of Renewal
PHYSICAL
Exercise, Nutrition,
Stress Management

SOCIAL /
EMOTIONAL

MENTAL
Reading, Visualizing,
Planning, Writing

Service, Empathy,
Synergy, Intrinsic Security

SPIRITUAL
Value Clarification &
Commitment, Study &
Meditation
30.8.98

52
Conclusion

30.8.98

53

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Stephen covey's 7 habits of highly effective people

  • 1. Stephen Covey's 7 Habits of Highly Effective People Presented by: 30.8.98 1
  • 2. Objectives  to share the lessons that one may learn from this book  to generate an acute awareness of the character ethic  to equip my friends with a concrete “road-map” for further selfexploration of the book’s principles on a day to day basis 30.8.98 2
  • 3. Introduction The author’s motivations  a personal experience concerning his son  expectancy theory: – how perceptions are formed – how they govern the way we see – & how the way we see governs the way we behave  in-depth study of success literature over the past 200 years 30.8.98 3
  • 4. Introduction The Personality Ethic  dominant approach in the past 50 years  social image consciousness  two paths: – human and public relations techniques – positive metal attitude approach  inspiring & valid maxims  some clearly manipulative & even deceptive techniques 30.8.98 4
  • 5. Introduction The Character Ethic  150 years pre World War I  idea that there are basic principles of effective living  enduring happiness and success by integrating these into our basic characters  foundational and catalytic 30.8.98 5
  • 6. Introduction Primary & Secondary Greatness  the Personality Ethic is of secondary importance  natural systems based on the law of harvest!  the “7 habits” are basic - they are primary - representing the internalization of correct principles upon which enduring happiness and success are based. “what you are shouts so loudly in my ears I cannot hear what you say” - Emerson 30.8.98 6
  • 7. Paradigms The way we see  commonly used to mean: a model, theory, perception, assumption - or frame of reference  a map - but the map is not the territory!  Awareness of our own paradigms: our paradigms, whether correct or incorrect, are the source of our attitudes and behaviors – and determine our relationships with others 30.8.98 7
  • 8. Paradigms Paradigm Shift  Thomas Kuhn: The Structure of Scientific Revolutions  instantaneous as well as gradual  the learning curve is determined by one’s basic character!  Being is Seeing. Seeing is Being. 30.8.98 8
  • 9. Principles The Principle-Centered Paradigm  the Character Ethic is based on the fundamental idea that there are principles that govern human effectiveness  principles are natural laws that cannot be broken  constitute the “objective territory” (not just the map)  not esoteric, not mysterious, not “religious”  self-evident and easily validated by any individual  Deep within our conscience and common sense 30.8.98 9
  • 10. Principles Growth and Change  a process: “a thousand mile journey begins with the first step”  the Personality Ethic amounts to “borrowing strength”  Inside-Out: private victories before public victories!  the way we see the problem is the problem 30.8.98 10
  • 11. Habits An Overview  Our character, basically, is a composite of our habits  deeply rooted, often unconscious  consistent and cohesive  express our character “We are what we repeatedly do. Excellence, then, is not and act, but a habit.” - Aristotle 30.8.98 11
  • 12. Habits Definition  the intersection of: what to do and why how to do  takes all 3 for a habit!  want to do iterative spiral: seeing & being 30.8.98 12
  • 13. The 7 Habits The Maturity Continuum Interdependence 7. Sharpen the saw 5. Seek first to understand... Public Victory WE 6. Synergize 4. Think Win-Win I Independence 2. Begin with the end in mind Private Victory 3. Put first things first 1. Be Proactive Dependence 30.8.98 YOU 13
  • 14. The 7 Habits Effectiveness for all assets: physical, financial and human 30.8.98 14
  • 15. Habit 1-BE PROACTIVE Overview  self-awareness – a unique human capability – the reason why we can break our habits  3 social/deterministic maps: – genetic determination – psychic determination – environmental determination Stimulus Response Private Victory 1. Be Proactive 30.8.98 15
  • 16. Habit 1-BE PROACTIVE Between Stimulus and Response Freedom to Choose Stimulus SelfAwareness Response Independent Will Imagination Conscience 30.8.98 16
  • 17. Habit 1-BE PROACTIVE “Proactivity” Defined  response-ability  = the ability to subordinate a an impulse to a value  3 central values identified by Victor Frankl: The ATTITUDINAL The CREATIVE The EXPERIENTIAL 30.8.98 17
  • 18. Habit 1-BE PROACTIVE Circle of Concern /Circle of Influence Maintaining a proactive focus: Circle of Influence 30.8.98 Circle of Influence 18
  • 19. Habit 1-BE PROACTIVE Direct, Indirect and No Control The problems we face are threefold: Indirect Control Possible involving other people’s behavior Direct Control Possible solved by working on our habits 30.8.98 involving our behavior = Private Victories (habits 1,2,3) solved by changing our methods of influence Public = Victories (habits 4,5,6) No Control Possible our past & situational realities solved by changing the way we see... 19
  • 20. Habit 1-BE PROACTIVE At the Heart of the Circle of Influence Our ability to make and keep commitments & promises Circle of Influence 30.8.98 20
  • 21. Habit 2 - BEGIN WITH THE END IN MIND Overview  the most fundamental application: visualization of your death & the graveside perspectives from family, friends, work colleagues and the community  underlying principle: all things are created twice - mental (1st creation) and physical (2nd creation)  default verses design  personal leadership verses Management (what and how)  imagination and conscience 2. Begin with the end in mind 30.8.98 Private Victory 21
  • 22. Habit 2 - BEGIN WITH THE END IN MIND Highest Leverage PC Work whatever is at the center of our lives will be the source of our: - YOUR SENSE OF BALANCE - UNDERSTANDING THE WHOLE - SENSE OF WORTH - IDENTITY - EMOTIONAL ANCHORAGE - SOURCE OF DIRECTION IN LIFE - INTERNAL FRAME OF REFERENCE - STANDARDS AND PRINCIPLES - FACULTY TO ACT - STRENGTH & POTENCY TO ACCOMPLISH SOMETHING 30.8.98 22
  • 23. Habit 2 - BEGIN WITH THE END IN MIND Alternative Centers  spouse centeredness  family centeredness  money centeredness  work centeredness  possessions centeredness  pleasure centeredness  friend/enemy centeredness  church centeredness  self centeredness 30.8.98 23
  • 24. Habit 2 - BEGIN WITH THE END IN MIND A Principle Center (1)  Security – principles do not change (only our understanding of them does) – principles do not react to anything – principles are larger than circumstances  Wisdom and Guidance – principles supply the correct maps  Personal Power – unrestricted by the attitudes, behaviors and actions of others Only limitation: the natural consequences of the principles themselves - a universal law. 30.8.98 24
  • 25. Habit 2 - BEGIN WITH THE END IN MIND A Principle Center (2) The principle center puts all other centers into perspective spouse family friend/enemy money PRINCIPLES work church self 30.8.98 possessions pleasure 25
  • 26. Habit 2 - BEGIN WITH THE END IN MIND Using a Mission Statement  through conscience (of our own uniqueness) we detect our missions in life by working within our circle of influence  it will take time and should be reviewed regularly  the process is as important as the product  use your whole brain: – using imagination to visualize and affirm (right brain activity) – capturing these images and plotting them (left: roles and goals) AFFIRMATIONS 30.8.98 - personal - positive - present tense - emotional - visualized 26
  • 27. Habit 3 - PUT FIRST THINGS FIRST Overview  The practical fulfillment of habits 1 and 2 (i.e.the 2nd creation)  exercising independent will to become principle centered through day-to-day effective self-management  “Manage form the LEFT” (versus lead from the RIGHT)  a measure of the value we place on ourselves!  ensuring that your habits are a function of your values - not the mood and/or circumstances of the moment  management amounts to discipline in the area of life and time management Private Victory 30.8.98 3. Put first things first 27
  • 28. Habit 3 - PUT FIRST THINGS FIRST Four Generations of Time Management Notes and Checklists 1. recognition of demands + Calendars + Calendars & and Appointment Appointment Books Books + prioritization 2. attempt to look ahead 3. Setting of goals and short / long term planning current efficiency focused approach (things & time) 30.8.98 Satisfaction is a function of expectations & time! Emerging effectiveness approach (relationships & results) 28
  • 29. Habit 3 - PUT FIRST THINGS FIRST Quadrant II Activities important prevention, PC activities relationship building recognizing opportunities planning, recreation III. IV. interruptions (some calls) some mails & reports some meetings popular activities Trivia, busy work some mail some phone calls time wasters urgent 30.8.98 II. crises pressing problems deadline driven projects not important I. not urgent require more initiative & proactivity! 29
  • 30. Habit 3 - PUT FIRST THINGS FIRST Quadrant I Results important I. • • • • • • stress burnout crisis management always putting out fires problem minded people deadline driven producers you are overcome by “waves” of activity! urgent 30.8.98 30
  • 31. Habit 3 - PUT FIRST THINGS FIRST Quadrant III Results not important III. • • • • • • Short term focus crises management chameleon character reputation feel victimized and out of control inability to set goals and make plans shallow or broken relationships you are workin terms of other people’s expectations and priorities! urgent 30.8.98 31
  • 32. Habit 3 - PUT FIRST THINGS FIRST Into the Danger Zone not important III. & IV. • total irresponsibility! • Fired from jobs • depend on others for basics effective people stay out of here! urgent or not, they aren’t important! Urgent / not urgent 30.8.98 32
  • 33. Habit 3 - PUT FIRST THINGS FIRST Quadrant II Results important The I. II. of effective personal management! • • • • • Feeding opportunities & starving problems! vision, perspective balance discipline control few crises P/PC balance! Not urgent 30.8.98 33
  • 34. Habit 3 - PUT FIRST THINGS FIRST Learn to Say NO  NB: you are always saying NO to something!  Quadrants III and IV must make way for Quadrant II  a center of correct principles and a focus on our personal mission empowers us with the wisdom to take these yes/no decisions effectively NO. 30.8.98 34
  • 35. Habit 3 - PUT FIRST THINGS FIRST Moving to Quadrant II A Quadrant II Organizer Tool will meet the following six criteria: COHERENCE PORTABILITY FLEXIBILITY BALANCE QUADRANT II FOCUS PEOPLE DIMENSION 30.8.98 35
  • 36. Habit 3 - PUT FIRST THINGS FIRST Becoming a QII Self-Manager Long-Term Organizing: Mission Statement Roles Goals WEEKLY Organizing: Weekly Roles 30.8.98 Weekly Goals Schedule Plans Delegate 36
  • 37. Habit 3 - PUT FIRST THINGS FIRST Delegation: Increasing P & PC  we delegate to TIME (efficiency) or PEOPLE (effectiveness)  temptation to delegate to time  delegating to people empowers both parties input output Producer: Manager: output input 30.8.98 37
  • 38. Habit 3 - PUT FIRST THINGS FIRST Delegation: Gofer verses Stewardship  stewardship focuses on RESULTS rather than METHODS  5 aspects must be mutually understood: DESIRED RESULTS CONSEQUENCES ACCOUNTABILITY 30.8.98 GUIDELINES RESOURCES 38
  • 39. Public Victory Introduction  self-mastery precedes good relationships  the emotional bank account paradigm - 6 major deposits: – understand the individual – attend to little things – keep commitments – clarify expectations – show personal integrity – apologize sincerely 5. Seek first to understand... Public Victory 6. Synergize 4. Think Win-Win 30.8.98 39
  • 40. Habit 4 - THINK WIN/WIN Overview  not a technique - but a total philosophy of human interaction  one of six paradigms of interaction: – win / win (a better way) – win / lose (authoritarian approach) – lose / win (loser / peacemaker at all costs) It depends... – lose / lose (enemy centeredness) – win (other parties irrelevant) – win / win or no deal Public Victory 4. Think Win-Win 30.8.98 40
  • 41. Habit 4 - THINK WIN/WIN 5 Dimensions (1) win/win character (2) win/win relationships (3) win/win agreements Supporting systems (4) and processes (5) Integrity Maturity Abundance Mentality 30.8.98 consideration -> the emotional bank account Performance & Partnership (focus on results not methods) l/w w/w l/l w/l courage ----------> 41
  • 42. Habit 5: Seek first to understand… Overview  within your circle influence  four basic forms of communication: speak, read, write and listen  character and communication  a profound paradigm shift: ignoring pretending selective listening  understanding of the center  when you listen, you learn empathic listening emotional bank account deposits  attentive listening 30.8.98 5. Seek first to understand... Public Victory 42
  • 43. Habit 5: Seek first to understand… 4 Autobiographical Responses 1. we evaluate by either agreeing or disagreeing Generally: 2. we probe from our own frame of reference 3. we interpret based on our own motives and behavior communication is logical/open asking questions and give counsel communication is emotional 4. we advise based on our own experiences reverting to empathic listening 30.8.98 43
  • 44. Habit 5: Seek first to understand… AND then to be understood part of win/win!! ethos 1. 30.8.98 pathos 2. logos 3. 44
  • 45. Habit 6: SYNERGIZE Overview  the whole is greater then the sum of the parts  the relationship between the parts is significant WE LIVE IN AN INTERDEPENDENT REALITY Public Victory 30.8.98 6. Synergize 45
  • 46. Habit 6: SYNERGIZE Definition when faced with our greatest challenges… with: 4 unique human endowments self-awareness imagination conscience independent will the true motive of WIN / WIN skill of empathic listening we create NEW ALTERNATIVES - something that wasn’t there before! the creativity can be terrifying as the outcome is unsure... 30.8.98 46
  • 47. Habit 6: SYNERGIZE Levels of Communication high Synergistic (win//win) TRUST Respectful (compromise) Defensive (win/lose or lose/win) low low high COOPERATION 30.8.98 47
  • 48. compromise Habit 6: SYNERGIZE The Middle Way a higher way! 30.8.98 48
  • 49. Habit 6: SYNERGIZE Intrapersonal and interpersonal Synergy The essence of synergy is to value the differences! • to move beyond our own • perceptual limitations • to increase our own awareness • to affirm others L 30.8.98 R 49
  • 50. Habit 6: SYNERGIZE The Growth & Change Force Field restraining forces 4 5 6 of performance current level driving forces 30.8.98 50
  • 51. Habit 7: Sharpen the Saw Overview PC ! 7. Sharpen the saw PERSONAL Sometimes when I consider what tremendous consequences come from little things… I am tempted to think… there are no little things. Bruce Barton 30.8.98 51
  • 52. Habit 7: Sharpen the Saw 4 Dimensions of Renewal PHYSICAL Exercise, Nutrition, Stress Management SOCIAL / EMOTIONAL MENTAL Reading, Visualizing, Planning, Writing Service, Empathy, Synergy, Intrinsic Security SPIRITUAL Value Clarification & Commitment, Study & Meditation 30.8.98 52