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Capgemini Consulting Services – Business Innovation
                                                       Koen Klokgieters




Strategic Business Innovation

New ways to grow businesses
Key concept of Strategic Business Innovation is based on Business Model
 Innovation: combine a significantly increase of Revenue and decrease of Costs

    Resources                       Offer                          Customer      Our Business Model Innovation framework provides
                                  Co-creation                                    a graphical overview to come to a consistent
                                                                                 Business Model
                Partner                              Customer
                Network                             Relationship
                                                                                 • Specifications for each of the Business Model building
                                                                                   blocks in order to come to one coherent and
   Core         Business                            Distribution     Customer
                                                                                   consistent Business Model
                               Value Proposition
 Capabilities   Functions                            Channels        Segment

                                                                                 • Deep-dive on specific building blocks to come to detail
                                                                                   the requirements for success
                  Cost                               Revenue
                                   PROFIT
                Structure                            Streams
                                                                                 • Detailing of critical Business Model building blocks to
                                                                      Approach     come to implementation roadmap
                            Financial Performance

                                                                                 • Validate business model developed against
                                                      Results & Benefits           overarching Business Model to identify needs to
• Less project-failure;                                                            innovation partner support

• Shortened time-to-market;                                                                                                  Description

• Possibility to increase number of new business
                                                                                                                             Experiences
  projects; increase footprint on business                                           • High Tech Industry
                                                                                     • Consumer Product Manufacturing
• Using the Business Model framework as a                                            • Retail & Distribution
  reference identifies potential improvements to                                     • Research & Development Services
  products or services for further enhancements to                                   • Utilities
  the product or service in a later maturity stage                                   • Public Markets
                                                                                     • Healthcare


                                                                    Capgemini Consulting
Operating Model Innovation

                                                   Operating Model Innovation:

                                              Focus on significant lower Cost Structures

                 Key                          An operating model defines how an
                                                           Customer
                                                          Relationship Key Resources
                                              organisation aligns its
               Activities
                                              and Activities (including people, partners
                                              and organisation, processes, data, IT
                                              infrastructure, finances and physical
                                              assets) to deliver the corporate strategy.
                                                          Distribution           Customer
  Partner         Key          Value Proposition
               Resources                                  Channels              Segment
  Network




                 Cost                                     Revenue
               Structure            PROFIT                Streams




                            Capgemini Consulting
                                                                                      20-10-2009
Commercial Innovation

             Commercial Innovation:

 Focus on significant higher Revenue Streams


The Commercial Innovation Key
                            Model defines                                           Customer
how an organization integrates the                                                 Relationship
                         Activities
innovation regarding Customer
Segmentation, Value Proposition,
Distribution Channels and the Customer
Relationship .                                                                     Distribution   Customer
        Partner                        Key                     Value Proposition
                                    Resources                                       Channels      Segment
       Network
 Value Chain Innovation     Shaking Up the Value Chain



     Online Strategy        USP: based on Business Model thinking
                                      Cost                                          Revenue
                                    Structure                       PROFIT          Streams
 Co-creation & Innovative   -New customer centric marketing approach
        Marketing           - Experience co-creation


   eCommerce & Multi        - Implementation of web strategy
    Channel Strategy        - Channel strategy




                                                          Capgemini Consulting
                                                                                                       20-10-2009
The overall approach and Tools apply to the different phases in the
     Innovation Management Framework

                Innovation
                                        Target & Scope                  Concept                       Design                    Commercialization
                 Strategy
 Phase
                              I.                         II.                        III.                             IV.                              V.

                                   Focus areas within the
              Definition of            organization                                    gate                                   gate
              Innovation
                Strategy                  Topic 1
                                                                         Idea                   Review of approach                      GoLive
  Goal       • Identify and               Topic 2                     generation
              pursue trends                                                                    • List of Proposed projects            Market Entry
              • Corporate                                                                      • Decide on projects to be
                                          Topic 3                                                     reviewed in detail             Business Model
                positioning                                                                          • Further review
                • Partner                                                                     • Prioritization & resourcing
                  strategy                                                                                                            Value Chain


                                                                                                              Performance
                                                                                                               measures                    Rewarding

              • Challenge
                                                                                                • Operational
                Innovation                                                                                                       • Shaking up the
 Business                                                             • Blue Ocean                  Portfolio
Innovation       Strategy           • Tactical Portfolio                                                                            Value Chain
                                                                        Proposition             Management &
Consulting     • Strategic             Management &                                                                             • Business Model
                                                                   • Value Proposition             Business
 Offerings      Scenarios            Business Models                                                                                 Innovation
                                                                 • Trends Assessment                 Models
             • Blue Ocean                                                                                                        • Market Entries
                                                                      • Co-creation                • Project
                 Strategy                                                                                                            & Product
                                                                                                 Acceleration
                                                                                                                                      Launches
                                                                                                  • Partner
                                                                                                   Networks
  Tools                                                     Common Innovation Tools & Methods


                                                            Capgemini Consulting
Strategic Business Innovation Consultants work by specific core
   values


              Value                                     Explanation                              Examples of Interventions

Authenticity:                          Authenticity is the core of innovation attitude and      • Innovation leadership assessment,
Innovation leadership                  behaviour.                                                 leadership development workshops,
                                       The innovation manager is a facilitator and initiator.     conflict resolution
                                       He is: self determined, self-conscious,                  • Personal coaching, mentoring and inter-
                                       unconventional, risk tolerant, independent and             vision
                                       political sensitive.
Experimental:                          The innovation manager is able to surpass his own        • Training facilitating creativity workshops,
Surpass boundaries                     and is able to challenge the team to surpass their         Coaching for line managers, Innovation
                                       boundaries.                                                accelerator
                                       The innovation manager is: creative, is a mobiliser,     • Personal coaching, mentoring and theme
                                       emphatic, willing to start constructive arguments,         inter-vision workshops
                                       personal development and encouraging oriented
Mastery:                               The innovation manager is a craftsman. Attitude:         • Facilitating innovation workshops, training
Deliver quality and being successful   Goal directed, decisive , determined but also              managing innovative team, process
                                       efficient and organised                                    support
                                                                                                • Personal coaching, theme coaching,
                                                                                                  mentoring and theme inter-vision
                                                                                                  workshops
Connectedness:                         Partnership is all about creating win-win situation.     • Community management, Facilitation
In contact and spreading the           The innovation manager is connected with                   large groups interventions
innovation virus                       partners. He is a communicator and afflictive,           • Personal coaching, mentoring and theme
                                       network focussed, ‘bridge builder’, facilitative and       inter-vision workshops
                                       encouraging. He gains like-mindedness and
                                       spreads the word within and beyond the boundaries
                                       of the organization
                                                        Capgemini Consulting
Koen Klokgieters| Capgemini Consulting NL
                    Vice President Business Innovation Consulting
                    Koen.klokgieters@capgemini.com
                    www.koenklokgieters-english.blogspot.com
                    M: +31 (0) 6 51123259




Capgemini Consulting is the strategy
and transformation consulting brand
        of Capgemini Group




                          Capgemini Consulting

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Strategic Business Innovation

  • 1. Capgemini Consulting Services – Business Innovation Koen Klokgieters Strategic Business Innovation New ways to grow businesses
  • 2. Key concept of Strategic Business Innovation is based on Business Model Innovation: combine a significantly increase of Revenue and decrease of Costs Resources Offer Customer Our Business Model Innovation framework provides Co-creation a graphical overview to come to a consistent Business Model Partner Customer Network Relationship • Specifications for each of the Business Model building blocks in order to come to one coherent and Core Business Distribution Customer consistent Business Model Value Proposition Capabilities Functions Channels Segment • Deep-dive on specific building blocks to come to detail the requirements for success Cost Revenue PROFIT Structure Streams • Detailing of critical Business Model building blocks to Approach come to implementation roadmap Financial Performance • Validate business model developed against Results & Benefits overarching Business Model to identify needs to • Less project-failure; innovation partner support • Shortened time-to-market; Description • Possibility to increase number of new business Experiences projects; increase footprint on business • High Tech Industry • Consumer Product Manufacturing • Using the Business Model framework as a • Retail & Distribution reference identifies potential improvements to • Research & Development Services products or services for further enhancements to • Utilities the product or service in a later maturity stage • Public Markets • Healthcare Capgemini Consulting
  • 3. Operating Model Innovation Operating Model Innovation: Focus on significant lower Cost Structures Key An operating model defines how an Customer Relationship Key Resources organisation aligns its Activities and Activities (including people, partners and organisation, processes, data, IT infrastructure, finances and physical assets) to deliver the corporate strategy. Distribution Customer Partner Key Value Proposition Resources Channels Segment Network Cost Revenue Structure PROFIT Streams Capgemini Consulting 20-10-2009
  • 4. Commercial Innovation Commercial Innovation: Focus on significant higher Revenue Streams The Commercial Innovation Key Model defines Customer how an organization integrates the Relationship Activities innovation regarding Customer Segmentation, Value Proposition, Distribution Channels and the Customer Relationship . Distribution Customer Partner Key Value Proposition Resources Channels Segment Network Value Chain Innovation Shaking Up the Value Chain Online Strategy USP: based on Business Model thinking Cost Revenue Structure PROFIT Streams Co-creation & Innovative -New customer centric marketing approach Marketing - Experience co-creation eCommerce & Multi - Implementation of web strategy Channel Strategy - Channel strategy Capgemini Consulting 20-10-2009
  • 5. The overall approach and Tools apply to the different phases in the Innovation Management Framework Innovation Target & Scope Concept Design Commercialization Strategy Phase I. II. III. IV. V. Focus areas within the Definition of organization gate gate Innovation Strategy Topic 1 Idea Review of approach GoLive Goal • Identify and Topic 2 generation pursue trends • List of Proposed projects Market Entry • Corporate • Decide on projects to be Topic 3 reviewed in detail Business Model positioning • Further review • Partner • Prioritization & resourcing strategy Value Chain Performance measures Rewarding • Challenge • Operational Innovation • Shaking up the Business • Blue Ocean Portfolio Innovation Strategy • Tactical Portfolio Value Chain Proposition Management & Consulting • Strategic Management & • Business Model • Value Proposition Business Offerings Scenarios Business Models Innovation • Trends Assessment Models • Blue Ocean • Market Entries • Co-creation • Project Strategy & Product Acceleration Launches • Partner Networks Tools Common Innovation Tools & Methods Capgemini Consulting
  • 6. Strategic Business Innovation Consultants work by specific core values Value Explanation Examples of Interventions Authenticity: Authenticity is the core of innovation attitude and • Innovation leadership assessment, Innovation leadership behaviour. leadership development workshops, The innovation manager is a facilitator and initiator. conflict resolution He is: self determined, self-conscious, • Personal coaching, mentoring and inter- unconventional, risk tolerant, independent and vision political sensitive. Experimental: The innovation manager is able to surpass his own • Training facilitating creativity workshops, Surpass boundaries and is able to challenge the team to surpass their Coaching for line managers, Innovation boundaries. accelerator The innovation manager is: creative, is a mobiliser, • Personal coaching, mentoring and theme emphatic, willing to start constructive arguments, inter-vision workshops personal development and encouraging oriented Mastery: The innovation manager is a craftsman. Attitude: • Facilitating innovation workshops, training Deliver quality and being successful Goal directed, decisive , determined but also managing innovative team, process efficient and organised support • Personal coaching, theme coaching, mentoring and theme inter-vision workshops Connectedness: Partnership is all about creating win-win situation. • Community management, Facilitation In contact and spreading the The innovation manager is connected with large groups interventions innovation virus partners. He is a communicator and afflictive, • Personal coaching, mentoring and theme network focussed, ‘bridge builder’, facilitative and inter-vision workshops encouraging. He gains like-mindedness and spreads the word within and beyond the boundaries of the organization Capgemini Consulting
  • 7. Koen Klokgieters| Capgemini Consulting NL Vice President Business Innovation Consulting [email protected] www.koenklokgieters-english.blogspot.com M: +31 (0) 6 51123259 Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group Capgemini Consulting