Stuart+Master Business CV+Jan 2017+Final
- 1. STUART BELL 7A Cavendish Way, Maidstone, Kent. ME15 8PW 07715 434 647 01622 736918 [email protected] PROFILE Former professional sportsman and successful SeniorManager, HR and L&D Consultant with a 27-year history focused on delivering high-level results. Combining expertise to spearhead key strategic initiatives delivering award winning income and cost benefits alongside operating in a pivotal senior leadership role delivering operational results 18% above the national norm across a commercial balanced scorecard. Now seeking a challenging role as a SeniorManager or Director with a corporate or charitable organisation, where a proven set of diverse and transferable knowledge and skills will be put to effective use. KEY ACHIEVEMENTS Designed and delivered Strategic Leadership Program for high profile UK engineering company transforming the implementation of its business strategy with Senior Management tier 1 and 2 population Designed and delivered Management Excellence Program for high profile UK banking and financial services company that delivered double-digit improvement in manager behaviours measured through annual Employee Engagement survey Launched and developed three award-winning businesses recognised and profiled by respective governing bodies and delivering commercial benefits for associated companies and trusts Led the rebranding and expansion of small business enterprise and its commercial operation that increased profit year on year by 38%, increasing turnover by £380K and net profit by £157K resulting in public and governing body recognition Led the learning transformation program across global ‘footprint’, synergising design, delivery, administration and evaluation of Retail learning reducing cost by 21% and improving training scores by 11% via Employee Engagement survey Led the people work-stream to redesign Barclays’ UK branch network involving 35,000 staff; implemented new management structure/font-line roles, making the company leaner and more competitive by annual cost savings of £10M Spearheaded the performance turnaround of Barclays Life in retail banking by a cumulative growth of 28% across pensions, investments and life insurance; made annual recruitment and training cost savings of £750K. Project managed the design and implementation of a new retailing philosophy with banking; pioneered a new ‘Street2Seat’ recruitment and training process that reduced costs and downtime by 70% . Led South London area containing 37 branches/375 staff from its national ranking of 189th to top 10 position within 2 years measured across a balanced scorecard of performance metrics and Employee Engagement survey CORESKILLS Business transformation: experience with Fortune 500 companies and a combination of large, medium and small business Stakeholdermanagement: external and internal including partnering at executive level and below Program/project management: transformation, strategic and operational business plans across multiple industries People management: top down, matrix and remote models with different experience levels and population scale Training/coaching: executive, department, team and individual levels across multiple industries and sectors Operations: day to day execution and management alongside process, procedure and policy re-engineering and evaluation Strategy and business planning: constructing, executing and managing long, medium and short term plans (5 years-90days) Performance management: establishing and conducting annual appraisals, talent ID and reward/recognition programmes Event management and marketing: creating, designing and managing global events across multiple industries Presenting and facilitating: conferences, seminars, events and group/individual training including TV and radio channels Negotiation/influencing:executive and senior management level with internal and external focus IT: proficient in the use of Microsoft Word, Excel and PowerPoint. CAREERHISTORY Apr 2014 – Current Business Consultant: Transformation, Learning and Development (Independent/Associate) Produced and managed 3-5 year business strategies & annual business plans; creating new brand ID’s along with marketing and communication collateral that secured corporate investment and funding bids to governing Thought leadership and execution expertise behind award winning community business enterprises that engaged MP’s, Councillors, International sports ambassadors and respective governing bodies to profile and support its business model Identified Corporate synergies and initiated sustainable commercial partnerships that harnessed the strengths of different businesses to turnaround the fortunes and financial performance of companies Accountable owner of end2end training and development cycle with blue chip companies to deliver and integrate multiple leadership and management programs into global curriculums converting a cost for the business into a rolling investment Jan 2014 – Jul 2015 Managing Director: CATCH Cricket/CATCH Sports4Kids Created and launched a unique, double award-winning business aimed at 2-11 year olds keen to participate in sport, embracing fully able and disabled children and parents alike to benefit from active participation in active sport
- 2. Achieved partnership status with government bodies, councils and trusts to win multiple primary school contracts that was profiled on the BBC News. Initiated franchised ‘arms’ of the business through own venues and government contracts that expanded and diversified its market brand which provided the impetus behind its current identity Kent Sports Trust Won ‘Innovation Project of the Year’ with Shepway Sports Trust, shortlisted for ‘Community Project of the Year’ with Kent Excellence in Business along with individual recognition from sports governing bodies for ‘Initiative of the Year’ Aug 2011 – Dec 2013 Freelance Management Consultant: Varying industries and sectors Won multiple business transformation contracts with Soccer Elite Football Academy, TNB Skills Training, Maidstone United FC, M&M Football Academy and Hair Professional. Gained performance-based contracts focusing on cost rationalisation, income growth, brand ID, new revenue channels, client expansion and corporate partnerships. Jan 1984 – Aug 2011 Barclays Bank Plc (including Barclays Life & Barclaycall – Contact Centres) Jun 2006 – Aug 2011 Head of Global & UK Retail Learning Design: Partnering, Design, Delivery, Admin and ROI Responsible for circa £5-7m budget; managed multiple remote teams and external supplier contracts (including regulatory) Re-engineered a multiple role induction & T&C frameworks into a standard ‘journey’, delivering with it a new brand ID and culture transformation associated with learning Inaugurated a refreshed and revitalised learning curriculum complimenting all phases from induction/on-boarding through to talent ID and supporting career/role development framework to maximise its value across the organisation Apr 2005 – May 2006 Head of Personal Sector: Learning and Development Responsible for a £3.5m budget; engaged with Executives and Directors of UK business units. Spearheaded the design of reusable tools for training. This was done online and with external suppliers. Worked with internal HR stakeholders to redesign regional training across all sales and service divisions. Inaugurated the new curriculum “Street2Seat”; this reduced recruitment and learning time/refreshers by 70%. Jan 2004 – Mar 2005 Business Partner: Learning and Development, UK Personal Sector Responsible for a £2.3m budget and a training cost saving target of 21% year-on-year across all streams. Analysed the UK business strategy. Established an annual training plan for 35,000 personnel to exceed the targets for income, customer service, T&C and careers. Indirectly managed 9 Training Delivery Managers and HR business partners to implement and measure the delivery of the annual training plan and spend. Feb 2001 – Dec 2003 Area Retail Director: South East Front line role responsible for the P&L and regulatory compliance of circa 40 branches in South London (375 employees). Led the business from a balanced scorecard metric of 189th to 9th in 2 years. Mar 2001 – Feb 2002 Lead OD Manager - Branch Network Optimisation Program Dec 1995 – Feb 2001 Head of UK Personal Account Manager Proposition - Customer Segmentation Jul 1993 – Dec 1995 SeniorTraining Manager: Barclays Life Assurance – Regulatory Management and Sales Jul 1990 – Jul 1993 Head of UK South Region: Retail Bank Liaison Manager: Barclays Life Jul 1988 – Jul 1990 Lead HR Practice Manager: Barclays 1st UK Contact Centre – Training Framework Manager Sep 1986 – Jul 1988 Customer Services Manager: London Bridge and Bexleyheath Jan 1984 – Sep 1986 Brand Ambassador: Barclays Network TRAINING& EDUCATION Business Qualifications/Accreditations - External: ROI & Programme Evaluation; Programme & Executive Stakeholder Management; Executive Facilitation; Negotiating & Influencing; Management V Leadership; NLP Practitioner & Master; Theoretical Basis of Learning; Training Design & Delivery; Advanced Coaching, Master of Storyboarding, Athlete at Work, Financial Planning Certifications, Process Re-engineering (LEAN) and Diploma in Sales and Service Training Sporting Courses: UEFA “B” Regional Level 3; Youth Modules 1 & 2; Age Appropriate Coaching; 130 hours of various CPD workshops (both online and live) School Qualifications, Charterhouse School: 10 O-Levels, including Maths & English (former Head Boy) ADDITIONAL Full and clean driving licence; references available on request Regularly completes charity work, including organising and managing large scale events for fundraising purposes Raised £50,000+ for local charitable causes (Demelza, Teens Unite and the Heart of Kent Hospice) Won ‘Charity Team of the Year’ at the National Demelza Hospice Care for Children Annual Awards