Sustaining Your Business After A Disaster Fmj Jan Feb 2012
- 1. re He www.fmjonline.com | JANUARY/FEBRUARY 2012 US$12.50 | t ar St 5 billion B.C.E. Our sun forms. 4,300,000 B.C.E. Photosynthesis occurs in early plants. 1500 B.C.E. Hotsprings are used for bathing, cooking and heating. 50 C.E. 644 C.E. Romans perfect First making vertical glass axis windows. windmill recorded in Iran. PAGE 16 Cultivating a Healthy Work Environment 1700s C.E. 1765 C.E. 1832–39 C.E. 1898 C.E. 1300s C.E. Solomon de Caux James Watt Robert Anderson built Energy recovery from Anasazi Indians build cliff constructs a solar invents the the first electric car. garbage incineration dwellings with southern water pump. steam engine. started in New York City. PAGE 22 Soil: More than Dirt exposures, providing passive solar heating and cooling early. PAGE 52 Green Speech PAGE 62 The Global Quest for Energy Efficiency 1958 C.E. Antarctica is protected as a wildlife and scientific 1947 C.E. 1904 C.E. preserve by a treaty signed 1954 C.E. Passive solar buildings by representatives of 12 The first geothermal D.M. Chaplin, C.S. Fuller, and became popular in the nations, the first continent power plant is built G.L. Pearson invent the solar United States during 1972 C.E. to be protected. voltaic cell. World War II. in Laderello, Italy. The United Nations Environment Program is created, giving the world its first global environmental agency. 1971 C.E. PAGE 28 The Greener Years Greenpeace is created by a small group of protestors. 1974 C.E. PAGE 68 The Case for Energy-saving Technologies Use of CFC gases are predicted to deplete the ozone layer. 2007 C.E. 2010 C.E. Wind power provided 5 The International Facility Management percent of the renewable Association develops the SFP™ 2006 C.E. energy used in the (Sustainability Facility Professional™) 1985 C.E. The United States, China, United States. credential. Canada and Brazil ranked The hole in the Antarctic among the top four ozone layer is discovered countries in the world for by ground observations. hydroelectric generation. PAGE 76 A New Perspective on Clean ADVANCEMENTS IN SUSTAINABILITY
- 2. ................................................................ Facility Management Journal Sustaining Your Business After a Disaster T he word sustainability most likely brings ideas such as green, indoor environmental quality, environmental protection or the IFMA Foundation’s “How- to” Guide definition of sustainability as the ability to meet our needs without compro- mising the ability of future generations to meet theirs. Another angle of sustainability is business sustainability particularly after a disaster occurs. In spring 2011, the United States felt many environmental curve balls with natural disasters including Hurricane Irene’s trek along the East Coast and numer- ous tornadoes throughout the country. IFMA has 11 core competencies including Environmental Stewardship & Sustainability and Emergency Preparedness & Business Continuity. For the facility manager who is working on the Environmental Stewardship & Sustainability competency, particularly as it may relate to the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED®) designation, without also working concurrently on plans to sustain the facility as it relates to the Environmental Stewardship & Sustainability competency, it may be time poorly spent. Facility By Al Berman and Anthony Pizzitola, CFM professionals must prepare for the knowns January/February 2012 and the unknowns to maintain business continuity in any built environments. ..................... ................................................................ 46 www.fmjonline.com
- 3. ................................................................ Facility Management Journal Inspect for the unexpected 30 days per code. For a facility to maintain For a facility manager to stabilize an A standard facility management discipline business continuity, it must be inspected argument and secure boardroom alliance is site inspections as they are needed for with risks being identified, controlled and for business continuity planning, evidence budget capital requirements, examining corrected. must be presented showing the viability and work in progress and inspecting routine existence of an organizational threat. This is services. The Disaster Recovery Institute Securing management’s ear accomplished by impact prioritization with International has 10 Professional Practices Continued business sustainability and quantitative and qualitative business impact for Business Continuity Practitioners and its cost implications are not revenue. analysis, the third Professional Practice for one practice is tailor-made to support Most boardroom decisions are based on Business Continuity Professionals’ tool box. site visits: risk evaluation and control. By financials. It’s difficult for professionals in Simply stated for quantitative rationale, definition, this means determining the events these echelons to envision a catastrophe the correction for largest threat will cost 10 and external surroundings that can adversely that only is supported by assumptions. percent of the actual impact if not remedied. affect the organization and its facilities with disruption as well as disaster, the damage such events cause, and the controls needed to prevent or minimize the effects of potential loss. While the description may appear laborious, it is quite easily implemented when on-site. The blueprint strategy includes information gathering activities, on-site identification of Before your building potential exposures and risks, prioritization of the exposures, and indentifies controls for and safeguards to mitigate the effect of the looks like this. potential loss. Losses can be prioritized as people first and property second. Information gathering is interviewing corporate officers and on-site personnel to ascertain potential issues. In addition, interview vendors and colleagues to narrow the scope of potential risks. On-site review is needed to identify risk priorities relative to natural, manmade and technological threats; once recognized, identify the required controls to prevent or marginalize the impact of the threats. Look at Connectrac! When a natural disaster is on the horizon, closing facilities early to activate the preparedness plan is essential. Facilities within a hurricane’s target should close six hours before landfall. Boarding windows, complete power shutdowns, backup generators and relocation of priority equipment are only a few control items to mitigate damages. Intentional or not, manmade potentials for disasters always are present and require physical observance by facility professionals to identify them. A few examples are boxes January/February 2012 stacked near a water heater or furnace, trip Connectivity with flexibility ..................... hazards in the facility, inoperative panic bars on emergency doors, and emergency exit and lighting that have not been tested every ................................................................ www.fmjonline.com 47
- 4. ................................................................ Facility Management Journal Facility professionals are witnessing tectonic shifts in their roles and responsibilities. The two above photos are compliments of Impact Weather. For qualitative rationale, the dominant was signed by President George W. Bush. certification has an inherent value that market position in this area will be Title IX, sections 523 and 524 of the law would make it attractive to industry. eliminated by an impact of this magnitude. “Implementing Recommendations of the Most decisions are based on substantiated 9/11 Commission Act of 2007,” calls for Are supply chains prepared? data but visuals always can move the needle voluntary certification of private companies. There are compelling reasons to gain to the favorable. Simply produce photos of The law, commonly known as PS-Prep certification. The most persuasive of these disasters where threats were not addressed (Private Sector Preparedness), calls for the is that it will make one’s business more to have a stronger argument. Department of Homeland Security (DHS) attractive to customers by demonstrating to designate a standard or standards that that a company will be there even if a Another stone for the facility manager’s companies can use to demonstrate their disaster hits. The issue of supply chain slingshot is the 1997 Knight-Petty Study. preparedness. The standards designated resilience is at the heart of company Two Oxford researchers, Rory Knight and were the ASIS International’s SPC.1: 2009 sustainability. Deborah Petty, demonstrated the impact Organizational Resiliency Standard, British on stocks where companies had either an Standards Institution BS 25999-2:2007 The March 2011, tsunami and earthquakes effective or ineffective response to a crisis. and National Fire Prevention Association’s in Japan highlighted the vulnerability of Companies that had an ineffective response NFPA 1600:2007 and NFPA 1600: 2010. the supply chain. Non-Asian companies to a crisis witnessed their stock price such as Apple, Ford, General Motors, dwindle an average of 10 percent after the With the standards in place, the next step Volkswagen, Boeing, Nokia and hundreds first weeks of the crisis and ended the year was to create certification bodies (CBs), of others had production delayed or an average of 15 percent less favorable than those individuals who could accredit cancellations as a result of these natural pre-crisis prices. Companies with an effective companies as being in compliance with disasters. A certification of the preparedness response to crisis equally witnessed only a 5 one of the designated standards. This of suppliers would help companies make percent decline in the following weeks of the was accomplished by the establishment a decision as to which sources to use for crisis. of accreditation rules (Rule 37) by the procurement of goods and services in American National Standards Institute— case of business interruption. Without a PS-Prep, the safeguard for resiliency American National Standards Board standard of preparedness, it is very difficult Sustaining a business is an issue facing (ANSI-ANAB), agency appointed to to understand an organization’s true ability all companies worldwide. The issue is so oversee DHS accreditation. to respond to adversity. Adherence to a important that almost every country has recognized standard that is certified by a some form of business continuity regulation With both the standards and the recognized accreditation body provides a or guidance in place. The objective is to show accreditation process in place, it remained high level of credibility. they will be able to maintain the viability of to be seen how the private sector would the business process in the event of a major respond to this voluntary certification Credibility is inspecting to standards or minor interruption. program. Remembering that almost every January/February 2012 Credibility presents a challenge of ensuring industry is subject to some regulation or the CBs demonstrate the competency ..................... Toward this end, in August 2007 the United guidance concerning business continuity needed that would be acceptable to States passed Public Law 110-53, which preparedness, it is imperative that PS-Prep corporations. The PS-Prep CBs will ................................................................ 48 www.fmjonline.com
- 5. ................................................................ Facility Management Journal provide an additional audit that may or the profession. This medieval perception is may not support the company’s annual eroding rapidly as facility managers are now Al Berman is an MBCP (Master Business Continuity Professional), external auditor process. Toward this end, recognized as major league contributors a NFPA committee member, a CBs should have completed recognized in sustainability and the survivability of member of the ASIS BCP technical training in the particular standard for which organizations. committee, a member of the an organization is seeking certification; Committee of Experts for ANSI- demonstrated a prescribed number of Inspecting facilities on multidimensional ANAB, a former member of the New York City years of relevant experience (at least five levels to identify threats and control or Partnership for Security and Risk Management, for a lead auditor); maintained skill levels eliminate their impact is the first toward executive director for Disaster Recovery Institute through continuing education; be subjected preparedness. If your company has a disaster (DRI International) and the co-chair for the Alfred to a certification renewal process; and be preparedness department, collaborate P. Sloan Foundation committee to create the new affiliated with a respected credentialing and offer support and if the department standard for the U.S. Private Sector Preparedness Act (PS-Prep). organization. is nonexistent, adopt it under the facility management umbrella. Use competitive Over a career that has spanned 25 years he has As a general safety measure, organizations intelligence to become the organization’s served as a president and CIO for a major financial should not seek certification without the spokesperson for PS-Prep and facilitate institution, National Practice Leader for Operational concurrence of their legal counsel. This will launching audits to ensure resiliency and Resiliency for PricewaterhouseCoopers and Global ensure the organization is fully cognizant business continuity. Actively participate Business Continuity practice leader for Marsh. of any liability associated with outside in the audit process performed by the certification. audit teams to ensure the sustainability of He is an internationally known author and often facilities. FMJ quoted in publications ranging from health care to Demonstrated business sustainability should financial services. be a goal of all organizations. It requires depth and breadth of the internal and external components of the production cycle. Anthony Pizzitola, CFM, is a Using recognized standards and practices practicing facility professional and not only will help to achieve this goal, disaster recovery professional. but also will demonstrate this capability An MBA, he is the only CFM to be to suppliers and customers alike. Facility credentialed as a Certified Business professionals should develop and participate Continuity Professional through the Disaster Recovery Institute International and in the fundamentals of PS-Prep for the a certified Member of the Business Continuity benefit and survival to their organizations. Institute in the U.K. Become a change agent Pizzitola is an internationally award-winning January/February 2012 Facility professionals are witnessing tectonic published author and speaker who recently shifts in their roles and responsibilities. presented at World Workplace 2011 Conference & ..................... Credentials and experience have replaced a Expo. large ring of keys typically associated with ................................................................ www.fmjonline.com 49