Telehealth Community Partnership
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The Enterprise Center is an economic development partner in Chattanooga that focuses on equity, collaboration, economic mobility, and smart city innovation. Prior to COVID-19, it worked on smart city applications and integrating health information into digital literacy programs. During the pandemic, it provided technical assistance to partners utilizing telehealth and supported individuals accessing remote healthcare, palliative care, and grief services across three states through partnerships. Lessons from the response included the value of community convening, keeping future goals in mind during crises, and localizing initiatives through community narratives.
Telehealth Community Partnership
- 1. Who were are ● Economic development partner to the City of Chattanooga and Hamilton County region ● Unite people, organizations and technology to build an advanced and inclusive future for our community ● Focus on equity, collaboration, economic mobility and Smart City innovation Our role in telehealth prior to COVID-19 ● Smart City applications ● Integrating health information into digital literacy programs COVID-19 response and FCC Application ● Technical assistance to industry & community partners new to remote healthcare ● Support for individuals utilizing telehealth for the first time ● Palliative care and grief services — working with EPB and Alleo Healthcare / Hospice of Chattanooga — in rural areas, across a three-state footprint.
- 2. A Community Partnership Approach, Part I Lessons from COVID-19 and Chattanooga’s response ● Community convening quickly brought to light potential partnerships ● Funding opportunities can bring community partners together around a shared challenge, even if they don’t result in an award ● It’s possible - and essential - to solve for our current crisis while still keeping an eye on the future
- 3. A Community Partnership Approach, Part II Lessons (and aphorisms) from the FCC solicitation ● You don’t know what you don’t know (but somebody else probably does) ● With potentially similar technologies and use-cases, localization and community narrative can make the difference ● An “If you build it ...” approach isn’t enough: Bring focus to the end-user ● Even rigid structure and scope affords creative opportunities ● Be kind to yourself + partners: Doing something for the first time isn’t easy
- 4. A Community Partnership Approach, Part III Lessons from from other telehealth grant opportunities ● The digital divide is a public health crisis, and connectivity is a systems-level community determinant of health ● Trust, and trusted partners, are essential to the success of new initiatives and their long-term sustainability ● Smaller opportunities can lay crucial groundwork for what comes next, as well as build vital relationships with community partners (for whom the opportunity may not seem nearly as small)
- 5. Geoff Millener Sr. Program and Operations Officer | The Enterprise Center [email protected] @thenterprisectr | @gmillener Questions?