The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016
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The document discusses the stages of accepting negative feedback, emphasizing the challenges women face in receiving such feedback from male managers due to their 'protective hesitation.' This hesitation can impede necessary conversations that could advance women's careers. Key emotions in the feedback process include denial, anger, consideration, panic, and excitement.
The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016
- 1. Jessica Hall @jesshallway [email protected] STAGES OF ACCEPTING NEGATIVE FEEDBACK
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- 9. “When givingcritical feedback to women, male managers may be especially worried about how the feedback will be received. This “protective hesitation”… is a critical barrier in having conversationsnecessary to advance women’s careers.” Shelley Correll,CarolineSimard HarvardBusiness Review
- 10. Denial Anger Consideration Panic Excitement GO GET IT @elaconf @jessHallway