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Studying for Salesforce.com 
Certifications 
Sharif Shaalan 
Principal Consultant & Product Manager, roundCorner 
@sharif_shaalan
Safe Harbor 
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: 
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of 
the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking 
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service 
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future 
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of 
our services. 
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, 
new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or 
delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and 
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and 
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization 
and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our 
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and 
others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. 
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be 
delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. 
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Sharif Shaalan 
Principal Consultant, roundCorner
Salesforce.com Certification Program 
Administrator Track 
Manage and 
Configure 
Salesforce 
Prerequisite: Salesforce.com Certified 
Administrator 
Implementation 
Expert Track 
Design Sales & 
Service Cloud 
Solutions 
Developer Track 
Develop Custom 
Force.com Apps 
Architect Track 
Architect a 
Complete 
Force.com 
Solution 
Prerequisite: Salesforce.com 
Certified Administrator 
Prerequisite: Salesforce.com 
Certified Force.com Developer 
Prerequisite: Salesforce.com 
Certified Force.com Developer
Salesforce.com Certified Administrator 
1. Download the study guide 
2. Sign up for the developer edition 
3. Take online training modules 
4. Complete the Workbooks 
– Analytics Workbook 
– Security Workbook 
5. Recommended Administration Essentials for New Admins Course (ADM-201) 
6. Other resources 
7. Help & Training 
8. Salesforce Community 
9. Register for your exam!
Salesforce.com Certified Advanced Administrator 
1. Download the study guide 
2. Sign up for the developer edition 
3. Recommended Admin Essentials for Experienced Admin Course (ADM-211) 
4. Other resources 
5. Help & Training 
6. Salesforce Community 
7. Register for your exam!
Salesforce.com Certified Force.com Developer 
1. Download the study guide 
2. Sign up for the developer edition 
3. Force.com Fundamentals Book 
4. Recommended Building Applications with Force.com and Visualforce Course (DEV-401) 
5. Other resources 
6. Help & Training 
7. Salesforce Community 
8. Register for your exam!
Salesforce.com Certified Sales Cloud Consultant 
1. Download the study guide 
2. Sign up for the developer edition 
3. Recommended online training courses in the study guide 
4. Other resources 
5. Help & Training 
6. Salesforce Community 
7. Register for your exam!
How do I maintain my credentials 
• Complete release-specific, online exams for each major Salesforce release. 
– You will be notified via email when release content and exams are available. 
– Cost: $100 for every 3rd release exam (includes access to Release Training and the 
associated maintenance exams for one year). 
• Each release exam is available for two release cycles. 
– If you do not pass the release exam by the deadline, all credentials will expire. 
– Release exams are 30-minute online and non-proctored exams. 
– The exams are open book/note, so you can refer to the release training and release notes 
found at Help and Training during the exam. 
Certification Exam Release Schedule: certification.salesforce.com/schedules
Need Help? 
Search the Knowledge Base certification.force.com/pkb 
Open a Case certification.salesforce.com/open-a-case 
Salesforce.com Training & Certification Group 
Salesforce.com Certified Professionals Group 
Salesforce Certification Study Group (Deepa Patel) 
facebook.com/SalesforceCertification 
@SalesforceU
Next Steps 
• Download the Study Guide: certification.salesforce.com/ 
• Sign up for training (instructor-led or self-paced online training) 
• Practice in a free Developer Edition Org: www.developerforce.com/join 
• Register for the Exam: www.webassessor.com/salesforce 
• Join the Salesforce.com Training & Certification Group in the Success Community. 
• Join the Salesforce Certification Study Group
Q & A 
• Sharif Shaalan 
• Salesforce.com MVP 
• @sharif_shaalan
Tips for Studying for your Salesforce Certification
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Tips for Studying for your Salesforce Certification

  • 1. Studying for Salesforce.com Certifications Sharif Shaalan Principal Consultant & Product Manager, roundCorner @sharif_shaalan
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Sharif Shaalan Principal Consultant, roundCorner
  • 4. Salesforce.com Certification Program Administrator Track Manage and Configure Salesforce Prerequisite: Salesforce.com Certified Administrator Implementation Expert Track Design Sales & Service Cloud Solutions Developer Track Develop Custom Force.com Apps Architect Track Architect a Complete Force.com Solution Prerequisite: Salesforce.com Certified Administrator Prerequisite: Salesforce.com Certified Force.com Developer Prerequisite: Salesforce.com Certified Force.com Developer
  • 5. Salesforce.com Certified Administrator 1. Download the study guide 2. Sign up for the developer edition 3. Take online training modules 4. Complete the Workbooks – Analytics Workbook – Security Workbook 5. Recommended Administration Essentials for New Admins Course (ADM-201) 6. Other resources 7. Help & Training 8. Salesforce Community 9. Register for your exam!
  • 6. Salesforce.com Certified Advanced Administrator 1. Download the study guide 2. Sign up for the developer edition 3. Recommended Admin Essentials for Experienced Admin Course (ADM-211) 4. Other resources 5. Help & Training 6. Salesforce Community 7. Register for your exam!
  • 7. Salesforce.com Certified Force.com Developer 1. Download the study guide 2. Sign up for the developer edition 3. Force.com Fundamentals Book 4. Recommended Building Applications with Force.com and Visualforce Course (DEV-401) 5. Other resources 6. Help & Training 7. Salesforce Community 8. Register for your exam!
  • 8. Salesforce.com Certified Sales Cloud Consultant 1. Download the study guide 2. Sign up for the developer edition 3. Recommended online training courses in the study guide 4. Other resources 5. Help & Training 6. Salesforce Community 7. Register for your exam!
  • 9. How do I maintain my credentials • Complete release-specific, online exams for each major Salesforce release. – You will be notified via email when release content and exams are available. – Cost: $100 for every 3rd release exam (includes access to Release Training and the associated maintenance exams for one year). • Each release exam is available for two release cycles. – If you do not pass the release exam by the deadline, all credentials will expire. – Release exams are 30-minute online and non-proctored exams. – The exams are open book/note, so you can refer to the release training and release notes found at Help and Training during the exam. Certification Exam Release Schedule: certification.salesforce.com/schedules
  • 10. Need Help? Search the Knowledge Base certification.force.com/pkb Open a Case certification.salesforce.com/open-a-case Salesforce.com Training & Certification Group Salesforce.com Certified Professionals Group Salesforce Certification Study Group (Deepa Patel) facebook.com/SalesforceCertification @SalesforceU
  • 11. Next Steps • Download the Study Guide: certification.salesforce.com/ • Sign up for training (instructor-led or self-paced online training) • Practice in a free Developer Edition Org: www.developerforce.com/join • Register for the Exam: www.webassessor.com/salesforce • Join the Salesforce.com Training & Certification Group in the Success Community. • Join the Salesforce Certification Study Group
  • 12. Q & A • Sharif Shaalan • Salesforce.com MVP • @sharif_shaalan

Editor's Notes

  • #3: Key Takeaway: We are a publicly traded company. Please make your buying decisions only on the products commercially available from Salesforce.com. Talk Track: Before I begin, just a quick note that when considering future developments, whether by us or with any other solution provider, you should always base your purchasing decisions on what is currently available.
  • #4: How long have you been working on the platform?