Towards Mobile Twin Peaks for App Development
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This document proposes a concept called MobileTwin Peaks to improve communication between mobile app users and developers. It suggests apps incorporate an interactive channel where users can provide direct feedback to developers about app quality. Developers could then rapidly iterate based on this feedback. The goals are to better understand user needs, localize requirements, and evaluate communication effectiveness. Challenges include ensuring timely, aligned, and representative feedback across languages and platforms. Early ideas discussed include in-app analytics, quality ratings, and automated analysis tools to help seed a proof-of-concept for the MobileTwin Peaks approach.
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Towards Mobile Twin Peaks for App Development
- 1. Towards MobileTwin Peaks for App Development New Ideas Paper @ MOBILESoft 2017 Work by: Gianna Avellis, Julian Harty,YijunYu
- 2. Seeking fresh ways to improve the qualities and suitability of mobile apps DevTeam Current and Potential Users
- 3. The Users’ perspective MobileTwin Peaks
- 4. A User’s Perspective: “I want to learn Spanish”
- 5. I want to learn Spanish…
- 6. I want to learn Spanish, using a high quality app
- 7. Hmmm, which one do I want to use?
- 8. Hmmm, which one do I want to use?
- 9. What do others think?
- 10. Trying to reach the developers…
- 12. The Developers’ perspective MobileTwin Peaks
- 13. We want to develop a brilliant app
- 14. Standing on the shoulders of giants Reuse and Recycle ideas, designs, code, …? • Technology-facing • Design-facing • Feature-facing
- 15. http://modeling-languages.com/wp-content/uploads/2012/11/herradura-eng.png Reverse-Engineering Standing on the shoulders of giants
- 16. Fast, responsive, iterative development Current and Potential Users DevTeam Customer Representative Ratings & reviews 1% Praise Value
- 17. Summary of the world today • Unknowns dwarf the known • For users: which apps suit them and satisfy them • For developers: what to develop (functionalities) and how • Feedback is flawed, incomplete, limited.
- 19. Apps as an interactive Channel • Apps incorporate a channel where users and developers communicate directly about the quality of the app • The developers can iterate rapidly, delivering improvements based on interactions and feedback • Effective communications between the two sides, similar to add an interactiveTV channel to mobile app Inspired by Prof Anthony Finkelstein (Turn on,Tune in 2011)
- 20. Channel Paradigm • New paradigm – software as a channel – software not as a static artifact moved to dynamic: a vehicle for software development and user/consumer • Some software channels are broad while others are narrow and more specialised such asTV Sport Channels • Application should be adapted and grow with the users • The app can present the users new opportunities • The main aim of a software engineer is to engage the user as the continuous changes are the key to ongoing business • It changes the orientation from product/service delivery to a relational stance.
- 21. Twin Peaks
- 22. MobileTwin Peaks
- 23. Approach and Objectives • Apps incorporate a channel where users and developers communicate directly about the quality of the app • The communication can be richer than the one offered by existing options • Communication can be kept private and protected from competitors • Effective communications between the two sides, similar to add an interactive TV channel to mobile app 1. To understand the factors that matter to app users by information analytics and market analysis 2. To localise requirements to recommend design decisions in architecture by combining reverse engineering and structural traceability retrieval 3. To evaluate the effectiveness of communications by ethnographic studies and experimental case studies
- 25. Example Challenges: Communications • Providing Users ways to provide timely feedback while they remember • Most community feedback does not align with developer’s mission • Obtaining feedback from across the desired user-base • Multi-modal communications • Languages • Latencies • Signal to Noise ratios
- 26. Seeding ideas Raw ingredients for a proof-of-concept
- 28. In-App Mobile Analytics https://firebase.google.com/docs/analytics/ http://themobileanalyticsplaybook.com/
- 29. Early indications: quality & suitability ratings
- 30. Instant apps https://developer.android.com/topic/instant-apps/index.html
- 31. Automated analysis and comparisons •AppDiff •Google Developer Console •Monkop •SafeDK •…
- 32. Summary Designing for unknown users & unknown needs Current communications limited & static Reverse Engineering: • Possible? • Useful? • Lawful? Don’t know what they want Current communications limited & static Encourage feedback online and in-app MobileTwin Peaks
Editor's Notes
- #15: Technology-facing Design-facing Feature-facing
- #16: Technology-facing Design-facing Feature-facing http://modeling-languages.com/on-the-automation-of-the-horse-shoe-model-for-software-modernization/ Based on the original by: R. Kazman, S. G. Woods, and S. J. Carrière, “Requirements for Integrating Software Architecture and Reengineering Models : CORUM II,” in WCRE conf., 1998
- #17: Customer Representatives Customers
- #19: We want to find ways to improve the communications between users and the developers in order to develop more suitable apps with less waste. Fast iterations.
- #20: The recent rise of Instant Apps might help The communication can be richer than the one offered by existing options Communication can be kept private and protected from competitors
- #21: Increase loyalty Infinite Flight iOS app: Highly active Games App as an example
- #23: N = learning from other apps Not copy paste, looking at how they achieve the quality of their apps. Localisation: Locating where the implementation for the Quality Attributes from other apps.
- #26: Relevant, feedback developers can action
- #28: Apptentive: a bi-directional channel SafeDK: quality analysis of libraries – to help developers pick ones that work well and are suitable Monkop: automated assessment of various quality aspects