Tqm Tool1
- 1. TOOLS OF TQM Abdulla Jassim Abdulla
- 2. INTRODUCTION Data-Driven Methodology Data generated by processes Statistical interpretation Seasonal variations New Technology
- 3. THE ‘SEVEN SIMPLE TOOLS’ Flowcharts Cause and Effect (Ishikawa / fishbone) Diagrams Check sheets Pareto Charts Histograms Run Charts and Control Charts Scatter plots and Correlation Analysis
- 4. FLOWCHARTS Remember system theory: (Input, Output, customer supplier and their interactions). Divide complex processes into simple sub-processes. A Qualitative tools
- 5. Patient Transport Process Example Request made Log & prioritize request Dispatch transport Take patient to X-ray Doctor determines patient needs X-ray Information taken & request is logged Required equipment is found Transporter arrives on ward Ward contacts dispatcher Request prioritized Transport is dispatched Patient transferred from bed Patient taken to X-ray
- 6. Types of Flowcharts LAYOUT FLOWCHART Example Staff movement DATA FLOW DIAGRAMS leave approval process
- 7. ISHIKAWA DIAGRAMS Also known as Fishbone or Cause-and-Effect Diagrams Non-quantitative tools (Qualitative) Sometimes called the 5M Diagram (Men, Machine, Materials, Measurements and methods)
- 9. CHECKSHEETS Central tool for Quality Assurance programs Specially useful for operational procedures Could be derived from the flowchart and fishbone diagrams
- 10. Example check sheets 12 IIIII IIIII II Patient having another exam etc. 3 III Not enough staff 7 IIIII II Patient not ready 5 IIIII Equipment broken Subtotal Tally Type Area: Ward 3b Period: June 1996 Patient Transport Problem Sheet