TRAILBLAZING: Shared Services and Outsourcing Trends in Asia 2013
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The document discusses trends in shared services and outsourcing in Asian economies for 2013, noting that countries like Indonesia, Malaysia, and the Philippines are expected to experience strong growth. It highlights the positive outlook for the sector, with 67% of shared services organizations reporting operational growth, while also identifying challenges such as expanding services and cost reduction. Additionally, it emphasizes the importance of adapting to new technologies like social media, analytics, and cloud computing in transforming businesses in Asia.
TRAILBLAZING: Shared Services and Outsourcing Trends in Asia 2013
- 1. SHARED SERVICES ASIA 2013TRENDS IN AND OUTSOURCING
- 2. AsianEconomies to Outperform In 2013 <1n.a. 1-2 2-3 3-5 5-6 >6 Darker shades of red represent faster growth forecast Source: IMF, Standard Chartered Research - http://www.ibtimes.com/asian-economies-outperform-2013-asean-countries-gdp-growth-spotlight-1128881#
- 3. Indonesia Real GDP growth to accelerate from 6.2 percent in 2012 to 6.5 percent in 2013, and 6.8 percent in 2014
- 4. Malaysia One of ASEAN’s strongest domestically driven economies and likely to enjoy sustained investment growth in 2013
- 5. Myanmar Rice exports to hit 1.5 million metric tons in 2013, up about 88% from 2012
- 6. Philippines To outperform the region and enjoy another year of strong growth momentum in 2013
- 7. The rest of the region is also expected to do well
- 8. The Shared Services and Outsourcing sector is expected to benefit
- 9. 67%of shared services organization reported growth in operation in the last 18 months How has your SS operation grown in the last 18 Months? } Shrunk } Stayed flat } Grown 0-10% } Grown 11- 25% } Grown more than 25% Source: SSON Live Polling of 450+ shared services and outsourcing executives. 21% 24% 30% 2% 22%
- 10. 65%plans to increase focus on BPO in today’s economic environment Is your company considering increasing/decreasing its focus on BPO in today’s economic environment? } Increasing } Decreasing } BPO engagements will remain the same } No plans Source: SSON Live Polling of 450+ shared services and outsourcing executives. 17% 12% 6% 65%
- 12. What is your top challenge you are likely to face in the next 12 months? } Expanding services (new business units, adding new services) } Reducing costs } Re-platforming service delivery to a Cloud/SaaS model } Transformation, sourcing and change management } End-to-end process-re-engineering } Integrating analytics capabilities Source: SSON Live Polling of 450+ shared services and outsourcing executives. 26% 17% 20% 19% 13% 4%
- 13. optimism in the Asia Pacific region greatis But
- 14. Have you noticed a shift in your global structure towards the APAC region as economic events play out around the world? } Yes – our core business is growing here and so is our SSO presence } Yes – but this trend is linked more to further cost cutting initiatives rather than expansion } Stayed the same } No – the business is focused on growing its presence elsewhere Source: SSON Live Polling of 450+ shared services and outsourcing executives. 12% 7% 61% 20%
- 15. And why not, theASIANdemographics clearly show advantagean
- 16. In the last 2 decades, university graduates increased significantly across Asia
- 18. what it was 20 years ago 20%of the workforce are tertiary graduates DOUBLE
- 19. In 2012, (aged 30 and below) the US had 127 million young people
- 22. 48.8% of Asia’s population are young (aged 30 and below)
- 23. Social Media, Analytics and Cloud (SMAC) will transform businesses in Asia
- 24. SMAC is coming to an office near you. Are you prepared?
- 25. Internet Penetration in Asia: 28% …and fast growing
- 26. Social Media Penetration in Asia: 23% …and fast growing
- 27. mobile subscription Penetration in Asia: 83% …and fast growing
- 28. in plain english
- 29. Embracing “social” is your business
- 30. (iPhones, tablets, etc.) will be expected of every employee Smart devices
- 31. will be much more powerful and much more profitable to have Data analytics
- 32. How to make sense of all of this?
- 33. How to create a 360o strategy for exceptional shared services and outsourcing?