Troubleshooting K2000

Apr 28, 2015Download as PPTX, PDF1 like1,526 views

The document summarizes a Dell World User Forum presentation on troubleshooting the K2000 appliance. The presentation covered K2000 basics, networking configuration, boot environments, deployment methods, installation tasks, and resources for support. It included demos of exploring UEFI partitions, troubleshooting tasks, and generating a K2 Advisor report. The document concluded by announcing the migration of KACE support portal materials to the Dell Software Support Portal starting in November.

Dell World User Forum
UFIL526: Troubleshooting K2000
Andrew Lubchansky, Senior Trainer
Corey Serrins, Technical Engineer
Dell World
User Forum

Dell World User Forum
Agenda
• Basics
• Networking
• Boot Environments
• Deployments
• Installation Tasks
• Resources

Dell World User Forum
Basics
1
2
3
4
5
6 Export and Offboard
Backups
Don’t reboot K2000
Keep K2000 up to date
KACE Knowledge
Base
ITNinja
SSH Root Login

Dell World User Forum
K2000 Ports
HTTP80
SAMBA135, 139, 445
SSH for RSA Sync/Tether22
LDAP / LDAPS389 or 636
DHCP67
TFTP69
PXE4011
Media Manager8108

Dell World User Forum
Configuring PXE
MS Active
Directory
Option 66 – K2000 IP Address
Option 67 – k2000.0
Option 244 – K2000 IP Address
Non-MS
DHCP
Nextserver – K2000 IP Address
Bootfile – k2000.0
Cisco
Nextserver and Scope Options
ASCII
Other PXE
Services
Remove or segment

Dell World User Forum
Demo: Unable to PXE

Dell World User Forum
Other Considerations
UEFI
Enable Legacy Boot
Mode
Disable Secure Boot
BIOS
Upgrade/Downgrade
BIOS
Enable Options
Static IP Network
No PXE
USB/CD
KBE Manipulator
Network Integrity Test

Dell World User Forum
KBE
• Build Issues
– Antivirus/GPO
– Drivers Share
• Unable to Connect
– Samba Share Password
– No IP Address/No Drives
– KBE Bringup Delay
– Scope Options
– Link Aggregation IP

Dell World User Forum
Demo: Unable to
Connect

Dell World User Forum
USB KBE Boot
• For UEFI Devices
• Require Dock/USB Drivers in KBE
• Useful for Troubleshooting PXE issues

Dell World User Forum
Demo: USB Boot a
Venue Pro

Dell World User Forum
Mac NetBoot
• NetBoot Enabled
• Default NetBoot Environment
• Subnets/IP Helpers
• Build Hardware/Source Media
• Ports

Dell World User Forum
Partitions
• Single Partition
• Multiple Partition
– 100/300MB System Reserved
– Additional Partitions
• UEFI and GPT
• Additional Drives
• Diskpart

Dell World User Forum
Demo: Exploring
UEFI Partitions

Dell World User Forum
Scripted Installations
• Source Media
– Disc
– ISO
• OEM Media
– Types of OEM Media
– Work with Volume Media
• Critical Boot Drivers Error
• Driver Feed

Dell World User Forum
System Images
• Partitions Captured/Deployed
– UEFI
• OEM Build
• Built-in Software
• Sysprep
– Log Files
– Commands
– Drivers
• Driver Feed
– Boot Errors
– Missing Drivers

Dell World User Forum
Task Timeout
• Timeout begins when any task is run
• Default Timeout is 8 Hours to accommodate imaging
• When reached, task will fail and error will be handled
based on chosen option
– Deployment detail page
• Timeout can be modified
– To extend Image deployment time or after image
deployment
– Task Timeout Modification on ITNinja (Tools Module)
• Task Timeout can be modified multiple times throughout
deployment as Config.xml is read prior to each task

Dell World User Forum
Task Error Handling
• UI to troubleshoot errors
– Command Prompt
– Notepad editor
– Edit Tasks.xml
– Registry editor
– Retry/Resume
• Default Task Error Prompt
• Optional ability to allow tasks to continue even if
there is an error
– Set on deployment detail page
• Error Logging
– 0 = Success
– Any other code = Failure
• Tasks that install but still show failure

Dell World User Forum
Demo: Troubleshooting
Tasks

Dell World User Forum
K2 Advisor
• Displays information and
suggestions for the K2000 in
an HTML Report
• Requires Offboard Database
Access and Restart
Report Contents
• Disk Usage
• LDAP Connection
• Users & Permissions
• Image/Scripted Installation Information
• Task Suggestions
• Driver Feeds Installed/Errors
• Appliance Linking Status
• Remote Site Appliance Status/Sync Status
• So much more!

Dell World User Forum
Demo: K2 Advisor
Report

Dell World User Forum
KACE Support Portal Migrating to Dell Software Support Portal
• Starting in November, all KACE
Support Portal material will be
migrated to the Dell Software Support
Portal
• All service requests will be submitted
online or by phone
• Same great content
– Knowledge base articles
– Video tutorials
– Product documentation
– JumpStart training
• Check out the Support Portal Getting
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Proactive Vulnerability Detection in Source Code Using Graph Neural Networks:...Ranjan Baisak

As software complexity grows, traditional static analysis tools struggle to detect vulnerabilities with both precision and context—often triggering high false positive rates and developer fatigue. This article explores how Graph Neural Networks (GNNs), when applied to source code representations like Abstract Syntax Trees (ASTs), Control Flow Graphs (CFGs), and Data Flow Graphs (DFGs), can revolutionize vulnerability detection. We break down how GNNs model code semantics more effectively than flat token sequences, and how techniques like attention mechanisms, hybrid graph construction, and feedback loops significantly reduce false positives. With insights from real-world datasets and recent research, this guide shows how to build more reliable, proactive, and interpretable vulnerability detection systems using GNNs.

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Designing AI-Powered APIs on Azure: Best Practices& ConsiderationsDinusha Kumarasiri

AI is transforming APIs, enabling smarter automation, enhanced decision-making, and seamless integrations. This presentation explores key design principles for AI-infused APIs on Azure, covering performance optimization, security best practices, scalability strategies, and responsible AI governance. Learn how to leverage Azure API Management, machine learning models, and cloud-native architectures to build robust, efficient, and intelligent API solutions

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How Valletta helped healthcare SaaS to transform QA and compliance to grow wi...Egor Kaleynik

This case study explores how we partnered with a mid-sized U.S. healthcare SaaS provider to help them scale from a successful pilot phase to supporting over 10,000 users—while meeting strict HIPAA compliance requirements. Faced with slow, manual testing cycles, frequent regression bugs, and looming audit risks, their growth was at risk. Their existing QA processes couldn’t keep up with the complexity of real-time biometric data handling, and earlier automation attempts had failed due to unreliable tools and fragmented workflows. We stepped in to deliver a full QA and DevOps transformation. Our team replaced their fragile legacy tests with Testim’s self-healing automation, integrated Postman and OWASP ZAP into Jenkins pipelines for continuous API and security validation, and leveraged AWS Device Farm for real-device, region-specific compliance testing. Custom deployment scripts gave them control over rollouts without relying on heavy CI/CD infrastructure. The result? Test cycle times were reduced from 3 days to just 8 hours, regression bugs dropped by 40%, and they passed their first HIPAA audit without issue—unlocking faster contract signings and enabling them to expand confidently. More than just a technical upgrade, this project embedded compliance into every phase of development, proving that SaaS providers in regulated industries can scale fast and stay secure.