TylerCaldwellResume
- 1. Tyler Lee Caldwell 519 Elizabeth Rd Glen Burnie, MD 21061 Cell - (423)276 9037 [email protected] CAREER OBJECTIVE: To increase and apply my technical knowledge in programming, application development and logic. To create and meet personal and professional goals; as to hopefully exceed them as a member of a strong team. SkillsAccomplishments ● Using object oriented programming languages to develop enhancements and derive solutions within custom financial loan origination software. ● 5 years experience VB6/VB.NET/HTML/XML. ● The ability to quickly and efficiently learn highly proprietary object oriented language syntax and business procedure. ● Ability to adapt to and maintain a positive and fun work environment. ● Success with maintaining great customer/client relationships in the technical field over the course of years. Work Experience Transamerica Sept 2011-April 2016 Business Systems Analyst Member of custom LOS (Loan Origination Software) support team ● Editing VB6/VB.NET/HTML/XML object oriented computing languages. ● Editing/Maintaining/Creating data matrices and/or databases via SQL database query entries. ● Working in a technical team. ● Troubleshooting syntax/network/any other aspect of custom software. ● Developing and executing solutions/enhancements within custom loan origination software. ● Respond to communication both manually and electronically ● Maintaining secure data. ● Travel on site to work with clients. Monocacy Builders Aug 2010-Sept 2011 Carpenter ● Gutting the interior out of apartments & homes. ● Trashing. ● Rebuilding of apartment units. ● Carpentry. ● Plumbing. ● Electric. ● HVAC. ● Transport materials. ● Travel locally. Advanced Communication Technologies July 2009-Oct 2009 Customer Service/Call Center ● Receiving inbound customer service calls in regards to billing. Troubleshooting billing issues and concerns, resolving issues. ● Ensuring customer satisfaction. ● Periodically served as floor supervisor to handle supervisor request calls. Successfully navigate through command line and graphical software. Panera Bread Company Hanover, Maryland Feb 2008 – Aug 2009 Bakery opener/Cashier/Customer Service ● Opening and closing the store. ● Conduct cash transactions. ● Organize products and supplies. ● Train new employees. Cold Stone Creamery Bowie, Maryland Feb 2007 –Feb 2008 Store Manager
- 2. TylerCaldwell ● Responding to customer complaints. ● Personnel management of several part-time employees. ● Administrative assistant to manager. ● Open and/or close store. ● Ensure quality customer service. ● Ordering of supplies. ● Ensuring cleanliness of facility. ● Review of applications. ● Purchase of supplies. ● Conducting nightly bank deposits. ● Conduct end of day budget and accounting reports on daily transactions conducted. Data entry and retrieval of daily goals, labor percentages and money records on a daily basis. ● Create work schedules based on the availability of staff. ● Conduct interviews for the hiring process. Panera Bread Company Hanover, MD July 2007 – Feb 2007 Customer Service / Cashier ● Opening and closing the store. ● Conduct cash transactions. ● Budget management. ● Organize products and supplies. ● Train new employees. Mona Electrical Clinton, MD Jan 2006 – July 2007 Construction ● Head of Material - ensuring all required resources on site were ordered. ● Maintained accountability of all equipment of each assigned job site. ● Site specific work while employed with Mona was at the Shakespeare Theater Building in Washington, DC. Cold Stone Creamery Hanover, Maryland Jan 2005 – Jan 2006 Assistant Manager/Customer Service ● Personnel management of 5 part-time employees. ● Administrative assistant to manager. ● Open and/or close store. ● Ensure quality customer service. ● Ordering of supplies based on inventory count. ● Ensuring cleanliness of facility. ● Conducted interviews for the hiring process. ● Purchase of supplies. ● Nightly bank deposits. ● Conducted end of day budget and accounting reports on daily transactions. Data entry and retrieval of daily goals, labor percentages and money records on a daily basis. ● Review of applications. Exxon Mobile Hanover, Maryland Jan 2004 – Jan 2005 Mechanic ● Oil changes. ● Brakes. ● Tire repair. ● Basic repairs. ● Conducting Maryland Vehicle Inspections. Education ITT Technical Institute Completed – March 2012 ● Associate’s Degree of Applied Sciences Computer Network Systems Anne Arundel Community College ● General courses taken. Old Mill High School, June 2006 AP course taken ● Computer science Standard related course ● Business management ● Web page development