UiPath Community NPS Survey 2022 Creative Report_Final.pdf
- 1. Between the 11th of December 2023 and the 8th of January 2024, we conducted a Community Satisfaction Survey to find out from our community members about how they experienced the UiPath Community. We received a total of 841 responses globally, recruited primarily through channels owned by UiPath. The average time spent in the survey was 6 minutes. Below is the data collected. Q. 3.57% Other Where are you located? 17.48% EMEA 48.87% APAC 30.08% AMER What is your age What is your gender identity? Q.1 Community Satisfaction Survey 2023 Under 18 1.31% 18-24 17.60% 35-44 23.42% 25-34 49.94% 45-54 5.11% 55+ 2.02% Prefer not to answer 0.59% Female 35.20% Male 59.33% Nonbinary 2.26% Other, not listed 0.24% Prefer not to answer 2.97% Q.2 Q.3
- 2. What is your job role? Application Developer 3.33% AI Professional 2.38% Automation Director and/or Head 4.40% Automation Project Manager 5.23% Automation Technical Consultant 3.92% Freelancer 3.21% Manual QA 1.66% Mobile Tester 1.43% Process Mining Consultant / Business Analyst 1.55% QA Automation Lead 1.55% Solution Architect 5.35% Student 11.77% Test Engineer 2.14% Trainee and/or professor 1.31% Other (please specify) 4.64% Automation Infrastructure Engineer 3.92% Automation Citizen Developer 3.21% Automation Developer 22.95% Automation Lead and/or Manager 11.3% Automation Business Analyst 4.76% Q.4
- 3. 47.56% NPS How likely is it that you would recommend UiPath Community to a friend or a colleague? Q.8 How satisfied are you with your 2023 automation journey in the UiPath Community? Q.6 Very satisfied 43.04% Satisfied 43.88% Dissatisfied 1.31% Neither satisfied nor dissatisfied 10.70% Very dissatisfied 1.07% How helpful was the UiPath Community in your automation journey? Extremely helpful 40.31% Very helpful 39.36% Not so helpful 1.66% Somewhat helpful 18.07% Not at all helpful 0.59% How many years of experience do you have with automation and AI? Less than 1 year 17.48% 33.41% 2 - 5 years 24.61% 1 - 2 years 24.49% More than 5 years Q.5 Q.7
- 4. Do you feel supported by the UiPath Community? Yes 97.74% No 1.55% Other (please specify) 0.71% In what type of activity did you participate in at least once in 2023 in the UiPath Community? Get support on UiPath Forum 51.21% Check latest functionalities in the UiPath Community Edition 43.70% Use UiPath Documentation 50.61% Use UiPath Marketplace 30.02% Community event participant 36.56% Community event speaker 19.13% Hackathon 19.61% Blog author 13.32% Read the UiPath Community Blog 35.11% Watch tutorials: YouTube Community channels of UiPath MVPs or community members 40.56% Enroll in a course in UiPath Academy 41.28% Read the UiPath Community Newsletter 25.67% Involve in the UiPath MVP program 16.34% Submit solutions in UiPath Forum 19.01% Enroll in an internship in automation 9.08% Create and publish use cases in UiPath Forum 10.29% Review in UiPath Insider Portal 12.59% Participate in challenges and competitions: swag, discounts, vouchers etc. 17.31% Other (please specify) 3.15% Publish a reusable component in UiPath Marketplace 7.51% Take a UiPath certification (UiADA, UiADP UiSAI, UiABA, UiASAP) 22.40% Q.9 Q.10
- 5. What are the motivating factors for you to join the UiPath Community? Which is the main channel where you find out about community initiatives (events, hackathons, product releases, etc)? Q.12 0.85% Word of mouth UiPath Forum 21.68% UiPath Community website 14.86% UiPath Community Newsletter Bits and Bots 9.26% Social Media: LinkedIn, Twitter/X etc. 20.34% UiPath Academy 8.77% UiPath website 6.70% Peers, mentors, MVPs 5.72% UiPath employees and community managers 3.65% E-mail 7.67% Other (please specify) 0.49% Learn more about automation and AI 64.92% Find out the latest developments of the UiPath Business Automation Platform 48.60% Assess my current knowledge in automation 45.55% Solve challenges in building with automation and AI 42.75% Share my ideas and knowledge in automation and AI 39.59% Contribute to others’ professional development 31.55% Win prizes in hackathons and challenges 23.51% Get Social Media exposure and brand association 23.14% Interact with the UiPath team 34.96% Other (please specify) 1.22% Find partners and business opportunities 18.39% Develop my network in automation and AI 34.10% 26.31% Find job opportunities or internships Sense of belonging in the community 24.48% Q.11
- 6. In which community activities would you like to participate in 2024? 23.50% Read the UiPath Community Newsletter 18.73% Build a local UiPath Community chapter UiPath Forum: submit solutions, create use cases, offer support, etc 48.96% Participate in Community events 52.88% Speak in UiPath Community events 35.74% Write tutorials for the UiPath Community Blog 29.25% Earn UiPath Academy certifications 44.68% Join Hackathons 33.78% Join UiPath Insider Portal 23.13% Apply to the UiPath MVP Program 29.13% Apply to the UiPath Student Champion Program 13.95% Get involved in mentorship as a mentee 16.03% Involve in the Automation for Good cause: create automation solutions for social good 24.97% Involve in Automation education: teach students in campuses 22.03% None of the above 0.98% Other (please specify) 0.61% Get involved in mentorship as a mentor 20.32% Q.13
- 7. What are the UiPath products you have expertise in? Action Center 31.64% AI Center™ 28.91% Apps 30.52% Assistant 31.39% Automation Cloud™ 30.02% Automation Ops 16% Automation Hub 20.10% Automation Suite 17.62% Communications Mining 11.66% Data Service 15.76% Document Understanding 25.31% Insights 12.41% Integration Service 15.76% Marketplace 12.53% Orchestrator 38.96% Process Mining 12.53% Robots 36.60% Studio 46.65% StudioX 20.22% Task Mining 11.79% Test Manager 13.65% Q.14
- 8. What UiPath products do you intend to learn in 2024? Action Center 26.02% AI Center™ 43.9% Apps 29.72% Assistant 15.54% Automation Cloud™ 28.85% Automation Ops 27% Automation Hub 24.66% Automation Suite 23.43% Communications Mining 29.47% Data Service 25.15% Document Understanding 27% Insights 18% Integration Service 19.11% Marketplace 16.15% Orchestrator 17.39% Process Mining 27.87% Robots 17.88% Studio 16.28% StudioX 12.95% Task Mining 24.54% Test Manager 20.47% Q.15
- 9. Comparative data from satisfaction surveys Item 2022 2023 Number of respondents Percentage of community members who were satisfied and very satisfied with their automation journey in the UiPath Community Percentage of community members who found the UiPath Community helpful and very helpful in their automation journey Top 3 motivators to be a part of the UiPath Community What are the top 5 UiPath products you are an expert at? Studio, Orchestrator, Robots, Automation Hub, Automation Cloud Studio, Orchestrator, Robots, Action Center, Assistant Process Mining, Automation Hub, Task Mining, Automation Cloud, AI Center AI Center, Communications Mining, Apps, Automation Cloud, Process Mining Which are the top 5 UiPath products you intend to learn? Location Gender identity 1429 841 (excluding 600 bot answers) 70% 86% 70% 80% 23% 9% 24% AMER EMEA Other 44% APAC Age 22% 52% 25-34 35-44 45-54 19% 18-24 33% Female 62% Male 38% Female 57% Male 16% 9% 33% AMER EMEA APAC 7% Other 35% India 2% 22% 51% 25-34 35-44 45-54 17% 18-24 5% • Learn about automation and AI. • Find the latest developments in the UiPath Business Automation Platform in 2023. • Assess current knowledge in automation. Q.16
- 10. Job Role (Top 5) RPA Developer, Solution Architect, Business Analyst, Software Developer, Infrastructure Engineer Automation Developer, Student, Automation Lead/Manager, Automation Project Manager, Solution Architect Years of experience 10% 22% 33% 3-5 years 5+ years Less than one year 35% 1-2 years 23% 17% 35% 3-5 years 5+ years Less than one year 25% 1-2 years For more details, ask the community team on the #community Slack channel or connect with us on [email protected]. Corina Gheonea – Director, UiPath Community Andreea Tomescu – Senior Marketing Community Manager