Ukraine - TSNAP - Access to administrative services.pdf
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Presentation given by Ukraine at the Human-centric public service design academy organised by SIGMA and GIZ on 3-7 March 2025 in Paris
Ukraine - TSNAP - Access to administrative services.pdf
- 1. Restricted Use - À usage restreint TSNAP- is the most convenient point of access to administrative services The network of TSNAP of Ukraine is 5,408 points, of which: 1 352 TSNAPs 150 territorial subdivisions 3 319 remote workplaces 542 village headmen 45 transportable (mobile) TSNAP Administrators - 8 949 (as of January 01, 2025) Services provided: ➢ 16 688 240 - 2023 ➢ 20 296 944 - 2024 History of TSNAP development
- 2. Restricted Use - À usage restreint – Innovative and modern – European Service – Open-space format – Extended and convenient schedule – Electronic queue – Pre-registration Satisfaction with the quality of citizens' services in the TSNAP ➢ 2015 year - 14 % ➢ 2025 year – more than 90% TSNAP Work Standards
- 3. Restricted Use - À usage restreint Kharkiv Kyiv Dnipro Rivne
- 4. ➢ The number of types of administrative services provided in the TSNAP of Ukraine is from 50 to 500 ➢ 425 services mandatory for provision - Order of the Cabinet of Ministers of Ukraine dated 16.05.2014 No. 523-r "Some issues of providing administrative centers“ ➢ Online services through services through administrative service > 100 MOST POPULAR SERVICES: • Registration of the place of residence – 32,7% • Social services and Veterans' services – 20,4% • Real Estate Registration – 15,0% • Passport services – 5,4% • Land services – 2,8% • Business registration – 1,9% • Certificate of an internally displaced person – 1,4% Services in TSNAP
- 5. 70 % of TSNAPs in Ukraine are adapted for barrier-free service delivery. 90 % of TSNAPs in Kyiv are adapted for barrier-free service delivery. Barrier-free
- 6. 2016 year –All-Ukrainian Association of TSNAPs was founded 2025 year – >100 members of the Association, from 23 regions 8 cities of Ukraine became the founders of the Association • standards • innovations and changes • responsible partners • community interests • personality • citizens' needs VALUES DIRECTIONS • Audit of the quality of TSNAPs functioning, recommendations for improving work • Exchange of best practices, partner visits and internships • Introduction of innovations in TSNAPs • Making proposals to improve the regulatory framework • Conducting training on various aspects of the TSNAP functioning • Informational and communicational platform for the TSNAPs • Strengthening the institutional capacity of TSNAPs • Dissemination of best practices in the sphere of administrative services Association of TSNAPs
- 7. Restricted Use - À usage restreint Thank you for your attention! Nataliia Shamrai - Director of Kyiv TSNAP, Chairperson of All-Ukrainian Association of TSNAPs tel. +380442026046, mob. +380503842814 [email protected] Nataliia Tkach - Deputy Director of Kyiv TSNAP tel. +380442026020, mob. +380678541232 [email protected]