Unified Cloud Performance Monitoring - The Need of The Hour
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This document discusses eG Innovations, a provider of enterprise performance management software. It monitors physical, virtual, cloud and hybrid environments. The document outlines eG's proposition of providing a single console to monitor heterogeneous and hybrid clouds. It highlights eG's support for various applications, platforms, operating systems and technologies. The document also demonstrates eG's capabilities like automated discovery, diagnostics, reporting and analytics across physical, private and public cloud infrastructures.
Unified Cloud Performance Monitoring - The Need of The Hour
- 1. © eG Innovations, Inc. | www.eginnovations.com eG Enterprise Heterogenous and Hybrid Cloud Performance Monitoring This document is strictly private, confidential and personal to its recipients and should not be copied, distributed or reproduced in whole or in part, nor passed to any third party. DISCLAIMER:
- 2. © eG Innovations, Inc. | www.eginnovations.com About eG Innovations Worldwide Locations Global Headquarters: Singapore US Headquarters: New Jersey Founded in 2001 eG Innovations is a provider of enterprise-class IT performance management software that delivers end-to-end monitoring, diagnosis, reporting, and analytics across physical, virtual, cloud, and hybrid IT environments Faster diagnosis and resolution of performance problems Enhanced service delivery and user satisfaction Maximum business productivity and cost savings Accelerated IT deployments and production rollouts Transform IT Service Delivery into Business Advantage
- 3. © eG Innovations, Inc. | www.eginnovations.com Agenda • Typical Cloud Journey • Monitoring Landscape • eG Proposition • The eG Advantage • Solution Demo
- 4. © eG Innovations, Inc. | www.eginnovations.com Cloud Journey - Adoption
- 5. © eG Innovations, Inc. | www.eginnovations.com Cloud journey - Maturity. Where are you? IaaS CaaS PaaS FaaS
- 6. © eG Innovations, Inc. | www.eginnovations.com Monitoring your IT Landscape ITSM & Reporting IaaS On-Premises CaaS PaaS FaaS Server Monitoring Network Monitoring Open Stack/VMWare Public Cloud Instance Billing & chargeback Docker/Kubernetes Continuous Integration & Deployment Service Assurance Cloud Foundry/Open Shift Jelastic Cloud Orchestration & Self Service Open Whisk/Fission Lambda/Azure Functions Task Automation
- 7. © eG Innovations, Inc. | www.eginnovations.com Fragmented siloed tools are the problem ITSM & Reporting IaaS On-Premises CaaS PaaS FaaS Server Monitoring Network Monitoring Open Stack/VMWare Public Cloud Instance Billing & chargeback Docker/Kubernetes Continuous Integration & Deployment Service Assurance Cloud Foundry/Open Shift Jelastic Cloud Orchestration & Self Service Open Whisk/Fission Lambda/Azure Functions Task Automation 3rd Party ITMS tool Infra monitoring tool Network monitoring tool Infra monitoring tool Cloud provider tools OEM tool UX tool APM tool Domain specific OEM tool OEM tool Cloud provider tools OEM tool 3rd party tool Manager of Managers
- 8. © eG Innovations, Inc. | www.eginnovations.com “There is a lot more to performance monitoring than collecting metrics” - Leading APM Analyst
- 9. © eG Innovations, Inc. | www.eginnovations.com What is your objective of performance monitoring? This is what one of our customer says…. USERS DON’T WANT TO KNOW WHAT YOU ARE DOING THEY WANT TO KNOW WHEN THEY CAN START DOING THEIR WORK. When system slows down...
- 10. © eG Innovations, Inc. | www.eginnovations.com Typical Limitations of Various Cloud Specific Monitors • Lack visibility into user experience and applications - code-level visibility, Java or .net thread level visibility, 3rd party dependencies (such as payment gateway), SQL queries, JVM garbage collection and more • Can’t support Hybrid and Heterogenous infra/cloud monitoring - Need to switch console to monitor different infra/cloud
- 11. © eG Innovations, Inc. | www.eginnovations.com Typical Cost/Effort for problem Cost & Effort Time Sense Isolate Diagnose Take Action Evaluate
- 12. © eG Innovations, Inc. | www.eginnovations.com This is one of the most important objectives Cost & Effort Time Sense Isolate Diagnose Take Action Evaluate
- 13. © eG Innovations, Inc. | www.eginnovations.com eG Proposition • There is a need for single console for monitoring across hybrid infra which may consist of heterogenous cloud platforms • Data is not enough. Experience Monitoring is critical. • Support of broad range of applications and services across all platforms. • Ability to correlate performance across any system that may be deployed across hybrid or heterogenous infra • Reduce time-to-repair regardless of the platform applications are hosted in.
- 14. © eG Innovations, Inc. | www.eginnovations.com eG Innovations – Unified Monitoring Model Monitoring built for L1, L2, L3 Engineers, Service admins and IT admins eG monitors the cloud statistics covered by Cloud Monitor/Watch In addition, eG covers the user and application tiers which does not come under the SLA of AWS/Azure. eG comes with predefined reports for capacity analysis, causal analysis, application user behaviour analysis etc. Integration with ITSM solutions, SMS gateways, Mobile App and notifications Inbuilt APM, cloud monitor Automatic Diagnosis Machine Learning, Embedded Analytics Configurable dashboard and reports
- 15. © eG Innovations, Inc. | www.eginnovations.com 200+ applications (enterprise, web, cloud, VDI, etc.), 10+ virtual platforms, 10+ operating systems, 20+ storage devices, and any SNMP-enabled network device Technologies Supported out of the Box
- 16. © eG Innovations, Inc. | www.eginnovations.com Automated Discovery of Event Patterns • eG Enterprise collects and analyzes various sources of data to automatically understand patterns Out-of-the-box metrics Custom metrics Transaction traces Database queries Windows events Syslog messages SNMP data Resource usage Configuration changes A built-in correlation engine automatically correlates all these data sets to make sense of patterns Historical data analysis provides insight into trends over time Machine learning is used to auto- baseline performance metrics and get alerted to deviations from the norm
- 17. © eG Innovations, Inc. | www.eginnovations.com AWS Stacks supported by eG Monitor Supported AWS Services Auto Scaling DynamoDB Elastic File System (EFS) OpsWorks Simple Storage Service (S3) Billing and Cost Management Elastic Beanstalk Elastic Load Balancing Polly Simple Queue Service (SQS) Certificate Manager Elastic Block Store (EBS) Elastic MapReduce Redshift Storage Gateway CloudSearch ElasticCache IoT Relational Database Service (RDS) VPC Flow Logs CloudFront ElasticCompute Cloud (EC2) Kinesis Firehose Route 53 Web Application Firewall (WAF) CloudTrail EC2 Container Services (ECS) Kinesis Streams Simple Email Service (SES) WorkSpaces CloudWatch Logs ECS Spot Fleet Lamda Simple Notification Service (SNS)
- 18. © eG Innovations, Inc. | www.eginnovations.com Azure Stacks supported by eG Monitor Supported Azure Services Azure Virtual Network (classic) Azure Batch Service Azure Key Vault Azure Databases Azure Billing Azure Provider Azure Web Apps Azure Cosmos DB Azure Redis Cache Azure SQL Azure Event Hubs Azure Service Bus Azure Active Directory Azure IoT Hub Azure Storage Details Azure Subscriptions Azure Logic Azure Recovery service vaults Azure Virtual Machines Azure Firewall Azure VPN Gateway Azure Queues, Blobs, Table Azure AVD Azure Netapp Storage
- 19. © eG Innovations, Inc. | www.eginnovations.com ITSM Suites, Orchestration tools and DevOps Tool Chains
- 20. © eG Innovations, Inc. | www.eginnovations.com Converged Application and IT Infrastructure Monitoring Single pane of glass for monitoring, diagnosis, alerting, reporting, baselining, capacity planning, and more
- 21. © eG Innovations, Inc. | www.eginnovations.com Emulates users Imposes the same workload again and again Provides a measure of experience EVEN when there is no real load Monitors real users Actual workloads Direct measure of what users are seeing Synthetic Measurements Drill down from User Experience across Heterogenous infra Real User Experience Measurements User Experience Measurement Simulate logon; launch different applications Synthetic monitoring from multiple locations Real user monitoring from the client, network, server Must use a combination of both approaches
- 22. © eG Innovations, Inc. | www.eginnovations.com From Real User Experience up to individual user RUM will point to the cause of slowdowns – Front-end browser? – Content download? – Network? – Server?
- 23. © eG Innovations, Inc. | www.eginnovations.com With End-to-End Visibility Alert Alert Root cause Root cause Physical Server Private Cloud Private Cloud Physical Server Private Cloud Private Cloud AWS/Azure
- 24. © eG Innovations, Inc. | www.eginnovations.com Drill down to transaction level per user across Heterogenous infra
- 25. © eG Innovations, Inc. | www.eginnovations.com Unified Reporting Platform for all Supported Technologies • Executive and operations reports • Network, system, application reports • Enables triage across disparate infrastructure components • Real-time or post-mortem analysis • Ideal for trend analysis, capacity planning • Insights for infrastructure optimization and right-sizing
- 26. © eG Innovations, Inc. | www.eginnovations.com eG Approach - Personalized, role-based visualizations Personalized, Pre-Correlated Alarm Windows Application Support / Service Desk Application Architect / CTO CMO / CRO IT Operations • Real-time, near real-time data • Aggregate (i.e., Farm-wide, etc. views) • Alarm Window(s) IT Development • Active dashboards • Technical domain views • Observability & data export Business & IT Executives • High-level KPIs • Business context • Site/Service oriented views
- 27. © eG Innovations, Inc. | www.eginnovations.com True Unified View Across Layers and Domains and Cloud Providers
- 28. © eG Innovations, Inc. | www.eginnovations.com Go Beyond Monitoring & Troubleshooting Right-Sizing Planning Auditing Optimization • Analyze usage patterns • Load-balance your IT infrastructure • Measure resource utilization against availability • Get the most out of your infrastructure • Predict when you will run out of resources • Forecast future requirements • Make information available for audits • Get reports for regulatory compliance Out-of-the-Box Analytics & Historical Reports
- 29. © eG Innovations, Inc. | www.eginnovations.com Solution Demo
- 30. © eG Innovations, Inc. | www.eginnovations.com Thank You! www.eginnovations.com
Editor's Notes
- #5: As per a research – 25% workload remain on premise (reason- data security, law of the land, cost), 60% are migrated to IaaS (lift/Shift model). Only 10% where application re-engineering is required are moved to Cloud as CaaS and PaaS. Once substantial maturity are attained, very small components are looked as function – basically for automation of tasks or service calls
- #6: Typical practice is, Orgs migrate to cloud using lift and shift with low impact workloads (non-production) Once confidence is builds enterprise apps and dev environments are moved Post that application re-architecture is considered for PaaS & CaaS
- #7: ITSM – Service Now, BMC Cloud Provider – Cloudwatch, Xray, Azure tools APM – Dynatrace, AppDynamics MoM – MoogSoft
- #12: In any environment, the time it takes to isolate and diagnose any performance issue takes the longest time and therefore it is the most costly as business continues to be impacted. Imagine if you have to navigate through x number of tools to find the bottleneck, the time to isolate and diagnose may be even greater. The trick is how much effort it takes to identify the bottleneck when a reported slowness may be caused by hardware, network, system, application etc. determines how well you can respond to users.
- #13: To reduce the time it takes to isolate and diagnose. To reduce mean-time-to-repair Being able to take that our means you can better tell users when they can start using the system.