User-Centred Design: Solutions that Walk the Walk
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User-centered design (UCD) involves designing with the user in mind at every stage. It is an iterative process that includes gathering user feedback to refine solutions. UCD principles include basing design on an understanding of users and their tasks, involving users throughout, evaluating designs with users, and taking a multidisciplinary approach. The UCD process is depicted as a cycle or helix of understanding users, defining problems and opportunities, generating solutions, testing solutions with users, and learning from the results to refine solutions. Documents discussed emphasize starting simply and evolving designs based on feedback, awareness of the whole system and context, and embracing unpredictability in the design process.
User-Centred Design: Solutions that Walk the Walk
- 1. User-Centred Design Solutions that Walk the Walk Nick de Voil @nickdevoil
- 2. UX value ladder for BAs Not aware or not bothered Understand colleagues better Use UX techniques in your work Have an integrated team view of how to “do” BA and UX etc. Use a evidence- based UCD approach leveraging all the strengths of both skillsets
- 3. You are a designer.
- 4. “A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with a working simple system” John Gall, Systemantics
- 6. “1. Step-by-Step Adaptation Each adaptation is about ‘good fit,’ things get fitted closely to a harmonious whole. 2. Feedback Continuous and relatively immediate feedback about whether what has been done is a living structure in sufficient degree. In human society, this requires a shared understanding of what “life” is all about. 3. Unpredictability Unfolding cannot occur except in a framework which allows the whole to go where it must go. The dire modern passion for planning and advanced control must be replaced by an attitude which recognizes that openness to the future, and lack of predictability, is a condition for success. 4. Awareness of the Whole Fourth, the most difficult for us, there must be an ever-present awareness of the whole, throughout the process.” Christopher Alexander The Nature of Order Four necessary conditions for “unfolding” in the human-made world
- 7. “When we speak of design, the real object of discussion is not the form alone, but the ensemble comprising the form and its context.” Christopher Alexander Notes on the Synthesis of Form
- 8. User-centred design principles 1. The design is based upon an explicit understanding of users, tasks and environments. 2. Users are involved throughout design and development. 3. The design is driven and refined by user-centred evaluation. 4. The process is iterative. 5. The design addresses the whole user experience. 6. The design team includes multidisciplinary skills and perspectives. ISO 9241-210
- 9. The user-centred design cycle
- 10. The user-centred design helix
- 11. Users Goals Problems / opportunities Solutions Visible outcome Design Experiment Observations Learning Decisions Filter Knowledge about: Evidence-based UCD process in detail
- 12. A requirements catalogue is not the most helpful tool • No shape • No dynamism • Usually far too much detail to be ready understood • Usually too little detail to be genuinely rigorous • Structure doesn’t reflect the shape of either the problem or the solution • Boring • Most useful if it’s kept to high level “business” requirements • Categorising requirements is at best a waste of time
- 13. “The principal features of a complex configuration are always created by overlap… when we examine the overall design …you will see that this kind of overlap, and ambiguity, is essential and pervasive. . . . This is the glue in any system of wholes. Wholeness itself is directly created by this apparent overlap, or ambiguity” Christopher Alexander Battle
- 15. The Aran sweater
- 16. The problem with Agile
- 17. Resources Author Title Key idea Nick de Voil User Experience Foundations Gojko Adžić Impact Mapping Impact Mapping Stephen Toulmin The Uses of Argument Clayton Christensen The Innovator’s Dilemma Jeff Gothelf & Josh Seiden Lean UX The Lean UX Canvas Teresa Torres Opportunity Solution Tree John Cutler David Bland & Alex Osterwalder Testing Business Ideas Test Card, Learning Card Jez Humble Lean Enterprise Eric Ries The Lean Startup GDS User Research Knowledge Kanban Tony Ulwick Jobs To Be Done (JTBD)