Using an employee knowledge graph for employee engagement and career mobility
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The document discusses the DXC Career Navigator, a tool designed to enhance employee career development by providing personalized recommendations for future roles, skills, and pathways for internal mobility. It addresses common challenges faced by employees and managers, such as lack of visibility in career opportunities and skill gaps, and highlights the use of advanced technology like graph databases and AI for data-driven insights. The rollout aims to improve engagement and optimize workforce planning for both employees and management.
Using an employee knowledge graph for employee engagement and career mobility
- 1. © 2021 DXC Technology Company. All rights reserved. DXC Career Navigator Data Driven employee career development & engagement
- 2. July 8, 2022 2 © 2021 DXC Technology Company. All rights reserved. Imagine a world where an employee sits at their computer, can click a button and identify not only the role they want in the future, but the in-demand roles and skills in their organisation. They can receive automated, personalised recommendations for their skills and learning gaps for these roles. They receive advice on how to plan their development pathway – without having to move to another company to get that role and experience! That is what we are creating with the DXC Career Navigator
- 3. July 8, 2022 3 © 2021 DXC Technology Company. All rights reserved. Recognising high-performers Internal mobility Technology constantly changing Difficultly hiring from with-in Attrition Complex and disconnected eco-system Optimising skills Strategic plan alignment with skilling Lacking equity in career development Organisational Challenges Beyond the horizon – predictive demand Skill and capability validation
- 4. July 8, 2022 4 © 2021 DXC Technology Company. All rights reserved. Employee I want development discussions with Manager Career opportunities not visible What are the Pathways for my aspirational role? Skills of my peers? Confusing eco system What are the in demand skills? Lack of career mobility How do I create an IDP? Employee Challenges
- 5. July 8, 2022 5 © 2021 DXC Technology Company. All rights reserved. Manager High attrition rate Career opportunities not visible for employees Siloed employee data Effective workforce planning How do I support my employees’ development? Identifying skill gaps Employee engagement Mobilising skills across the enterprise Manager Challenges
- 6. July 8, 2022 6 © 2021 DXC Technology Company. All rights reserved. DXC Career Navigator – a one stop shop to connect employees Demand Management DXC CAREER NAVIGATOR Resource Management DXC University Workday Career Profile Performance Development Dynamic development plan Succession planning Career Mobility Role Rotation Automated & intelligent skills & learning recommendations Career Pathways & Mobility @DXC Employee Knowledge Graph AI/ML Neo4J GDS Email Notifications Reports
- 7. July 8, 2022 7 © 2021 DXC Technology Company. All rights reserved. Employee Career pathways – what are my skill gaps Recommendations from people similar to me Open roles suited to their skills Transferable skill advice Aspirational role recommendations Recommendations from people in the same role as me Development plan & Check-ins Hot skill recommendations Recommendations we are giving our employees
- 8. July 8, 2022 8 © 2021 DXC Technology Company. All rights reserved. EMPLOYEE Technology Stack Team Business Unit Skills Learning Organizational Structure Assigned to ABC Account Adjacent/ Transferable Skills Skills Proficiency Level In demand Roles 50% Utilized Business in demand Skills Aspires to be a Project Manager Organisations Pipeline of Demand External Certifications and Badges Team Engagement Last promotion Account Growth Strategies Employee Knowledge Graph
- 9. July 8, 2022 9 © 2021 DXC Technology Company. All rights reserved. How are we doing it? • We are using a combination of a Neo4j Graph data base and the Neo4j Graph Data Science Library • For our current recommendations we are using the Similarity algorithm
- 10. July 8, 2022 10 © 2021 DXC Technology Company. All rights reserved. Succession Planning Workforce planning, HRBP & Talent dashboards Hot Skills & Role rotation program management Leadership & organisation Dashboards Employee Development Plan Manager Enablement notifications and prompts Skills Taxonomy Configurable Features Employee Career Recommendations – Aspirational role, transferable skills, skills gap etc Employee notifications and prompts Mentoring Program Management Connected Communities - Employee networking Manager Dashboard
- 11. July 8, 2022 11 © 2021 DXC Technology Company. All rights reserved. The front end – Human Centered design
- 12. July 8, 2022 12 © 2021 DXC Technology Company. All rights reserved.
- 13. July 8, 2022 13 © 2021 DXC Technology Company. All rights reserved. In rolling Career Navigator out to 130k employees, we are solving a bunch of complex problems for our employees, managers and leadership. Now we are looking to take this to our clients to help them do the same with their businesses. Michele Howard +61 413 171 101 [email protected] LinkedIn
- 14. © 2021 DXC Technology Company. All rights reserved.