Using Markdown and Lightweight DITA in a Collaborative Environment, by Keith Schengili-Roberts, IXIASOFT DITA Evangelist and Market Researcher and Leigh W. White, IXIASOFT DITA Specialist, at the CIDM CMS DITA North America, April 2017
A Brief Look at DITA in Current Technical Communication Practices_SIGDOC 2017IXIASOFT
A Brief Look at DITA in Current Technical Communication Practices, by Keith Schengili-Roberts, IXIASOFT Market Researcher, at SIGDOC, Halifax, August 2017
10 Million Dita Topics Can't Be Wrong, December 6th, 2016, Webinar by Keith Schengili-Roberts, IXIASOFT DITA Specialist, Hosted by Scott Abel at The Content Wrangler Virtual Summit
In this DCL Webinar, long-time DITA champion Don Day will talk about the basic principles of lightweight structured authoring and the current work of the OASIS Lightweight DITA Subcommittee along those lines. And since this is a work in progress, Don will lay out some practical steps you can take today to start taking advantage of some of these principles as we anticipate the Subcommittee's eventual recommendations.
Attend this webinar as DCL & Comtech Services review the results of the 2016 Industry Trends survey. Learn innovative approaches to development/delivery and more.
What are the Strengths and Weaknesses of DITA Adoption?dclsocialmedia
The document discusses strengths and weaknesses of adopting the Darwin Information Typing Architecture (DITA). It outlines some of DITA's benefits such as supporting single sourcing, reuse, and semantic markup. However, it also notes challenges with DITA being both too restrictive and flexible for some users. The document provides context on what DITA is and is not, and manages expectations for how DITA should be viewed and implemented.
In this webinar, I will showcase scenarios in which content analysis and design were more collaborative endeavors, and advocate for getting designers and content experts in conversation early on. The result is a better product and less stressful releases.
Localization and DITA: What you Need to Know - LocWorld32IXIASOFT
The document discusses localization best practices when using DITA (Darwin Information Typing Architecture). It provides an overview of key DITA features like content reuse and separation of form and content. It also looks at current adoption of DITA, with over 650 companies using it worldwide across many sectors. Localization considerations with DITA are examined, including challenges around incomplete translation packages, content reuse with conrefs and conditions, and ensuring proper context for translation. Best practices are suggested for localization teams and LSPs (language service providers) working with DITA content.
This session, targeted at decision makers, consultants, and information professionals, introduces the concepts behind structured content and discusses the benefits and challenges to adoption.
Converting and Integrating Legacy Data and Documents When Implementing a New CMSdclsocialmedia
If you are in the Insurance and Financial industries, attend this webinar and learn the roadmap for implementing a content management system with a customized conversion process.
Content Engineering and The Internet of “Smart” Thingsdclsocialmedia
The Smart Ass™ Fan is the latest ceiling fan from Big Ass Fans®. Smart products are everywhere now, and they’re connected. Imagine a family of smart products and how much content could be/should be shared. These products can include mechanical, electrical and software parts AND content.
How will you deal with this explosive content requirement? This webinar takes a tour of the problem and explains what content engineering is …and how it can be used to create a sustainable content life cycle. Smart products need smart content.
Minimalism Revisited — Let’s Stop Developing Content that No One Wantsdclsocialmedia
Dr. JoAnn Hackos, Comtech President and Director of the Center for Information-Development Management (CIDM), demonstrates how using a minimalist approach in developing content is more relevant today than ever before. Busy customers simply want simple help on performing a task and getting a job done. Learn what minimalism really feels like. Learn about designing minimalist information that gets your customers coming back for more.
Managing Deliverable-Specific Link Anchors: New Suggested Best Practice for Keysdclsocialmedia
1) The document discusses using keys to define and maintain publicly linkable anchors in deliverables produced from DITA source.
2) It recommends putting unique keys on each navigation topicref that should be publicly linkable or cross-referenced, and using navigation keys to determine deliverable anchors.
3) The keys ensure anchors are reliably persistent and do not change from release to release for the same logical component.
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...dclsocialmedia
Join Scott Carothers, Senior Globalization Executive at Kinetic the Technology Agency for an overview of specific translation metrics that will assist your enterprise in optimizing the translation process, and assist you in leading your organization as an advocate of continual process improvement.
Developing and Implementing a QA Plan During Your Legacy Data to S1000Ddclsocialmedia
This document discusses developing and implementing a quality assurance (QA) plan when converting legacy data. It recommends planning the conversion by asking important initial questions, learning from others, and preparing for the next steps. The document outlines DCL's project startup methodology, including inventorying and assessing the content to convert, prioritizing what to convert and when, analyzing content reuse, creating a conversion specification, normalizing the data, and viewing converted data during quality control. The overall message is to thoroughly plan the conversion by involving stakeholders, understanding the content, and establishing a solid process.
New Directions 2015 – Changes in Content Best Practicesdclsocialmedia
The Center for Information-Development Management (CIDM) and Data Conversion Laboratories (DCL) announce the results of our 2015 Industry Trends Survey. Comparisons with these surveys in previous years provides you with a comprehensive view of what is the same and what is changing in technical information best practices.
While open-source solutions may have no purchase cost, total costs including configuration, customization and support can equal proprietary solutions. DITA provides benefits like reuse and translation but has limitations in areas like graphics, equations, custom output and legacy content migration. PDF publishing from DITA is especially challenging due to the complexity of XSL-FO. DITA works best for organizations with significant reuse across contexts and languages, while smaller groups may find its limitations easier to overcome.
What’s New in OpenText eDOCS Release 16 EP7OpenText
What’s new in OpenText eDOCS Release 16 EP7?
Enhancements drive speed and personalization
OpenText eDOCS secures and centralizes legal enterprise content (document) management to help knowledge workers including lawyers capture, govern, quickly find and securely collaborate on sensitive work product. With Release 16.7 eDOCS accelerates users’ abilities to find and manage their information—dramatically improving productivity with new features that include maximizing working environments “on the go” and AI-powered advanced find.
With OpenText™ Release 16 EP7, eDOCS advances work environments that are highly flexible and customizable with innovations designed to work the way you need to.
II-SDV 2014 Innovation in Building Materials: Implementing a collaborative in...Dr. Haxel Consult
This document discusses Lafarge's implementation of a collaborative intelligence platform called Digimind at their Construction Development Lab (CDL) in India. It provides background on Lafarge, their global R&D efforts including CDLs, and Digimind. The project aims to conduct technological monitoring, competitive analysis, and provide monthly newsletters to Lafarge India on construction trends. It outlines the project steps, sourcing of over 2,000 sources, keyword definitions, and graphical dashboard outputs. Lessons learned include allocating sufficient client resources and ensuring deliverables meet recipient needs. Benefits included developing client's competitive intelligence skills and providing a comprehensive yet flexible solution.
[AIIM] Getting Stuff Done with Content - Tony Peleska and Jordan JonesAIIM International
It’s no longer enough to manage all of the enterprise content you’re storing, you need to put it to work for you. Learn how Cisco Systems and the Minnesota Housing Finance Agency are “Getting Stuff Done” with their content.
1. GRASP is a terminology management software that integrates with SharePoint. It allows users to import, export, update, and manage terminologies directly from SharePoint in formats like CSV, SKOS, and TBX.
2. Key features include managing terminologies in a library, loading terms into term stores, revising terms in working copies, polyhierarchies to model complex relationships, and terminology browsers for end users.
3. GRASP can generate a synonym search thesaurus and entity extraction dictionary from managed terminologies to improve search in SharePoint.
Improve your Chances for Documentation Success with DITA and a CCMS LavaCon L...IXIASOFT
This document discusses how adopting DITA and a content management system (CCMS) can improve documentation success. It outlines key features of DITA including content reuse. Four main reasons for adopting DITA and a CCMS are discussed: needing more efficiency, outgrowing current tools, rising localization costs, and needing content verification. Four things that can be done with DITA and a CCMS are also presented: versioning content, implementing workflows, measuring documentation metrics, and improving localization. The presenter is then available for questions.
Keith Schengili-Roberts: Improve Your Chances for Documentation Success with ...Jack Molisani
Keith Schengili-Roberts presented on how moving to DITA and a content management system (CCMS) can improve chances of documentation success. He outlined key features of DITA like content reuse and separation of form from content. Four chief reasons for wanting to move included needing more efficiency, outgrowing current tools, rising localization costs, and content verification needs. A CCMS allows for versioning, workflow, metrics on production and reuse, and improved localization. It was argued the benefits outweigh upfront costs over time through opportunities for process improvement.
What are the Strengths and Weaknesses of DITA Adoption?dclsocialmedia
The document discusses strengths and weaknesses of adopting the Darwin Information Typing Architecture (DITA). It outlines some of DITA's benefits such as supporting single sourcing, reuse, and semantic markup. However, it also notes challenges with DITA being both too restrictive and flexible for some users. The document provides context on what DITA is and is not, and manages expectations for how DITA should be viewed and implemented.
In this webinar, I will showcase scenarios in which content analysis and design were more collaborative endeavors, and advocate for getting designers and content experts in conversation early on. The result is a better product and less stressful releases.
Localization and DITA: What you Need to Know - LocWorld32IXIASOFT
The document discusses localization best practices when using DITA (Darwin Information Typing Architecture). It provides an overview of key DITA features like content reuse and separation of form and content. It also looks at current adoption of DITA, with over 650 companies using it worldwide across many sectors. Localization considerations with DITA are examined, including challenges around incomplete translation packages, content reuse with conrefs and conditions, and ensuring proper context for translation. Best practices are suggested for localization teams and LSPs (language service providers) working with DITA content.
This session, targeted at decision makers, consultants, and information professionals, introduces the concepts behind structured content and discusses the benefits and challenges to adoption.
Converting and Integrating Legacy Data and Documents When Implementing a New CMSdclsocialmedia
If you are in the Insurance and Financial industries, attend this webinar and learn the roadmap for implementing a content management system with a customized conversion process.
Content Engineering and The Internet of “Smart” Thingsdclsocialmedia
The Smart Ass™ Fan is the latest ceiling fan from Big Ass Fans®. Smart products are everywhere now, and they’re connected. Imagine a family of smart products and how much content could be/should be shared. These products can include mechanical, electrical and software parts AND content.
How will you deal with this explosive content requirement? This webinar takes a tour of the problem and explains what content engineering is …and how it can be used to create a sustainable content life cycle. Smart products need smart content.
Minimalism Revisited — Let’s Stop Developing Content that No One Wantsdclsocialmedia
Dr. JoAnn Hackos, Comtech President and Director of the Center for Information-Development Management (CIDM), demonstrates how using a minimalist approach in developing content is more relevant today than ever before. Busy customers simply want simple help on performing a task and getting a job done. Learn what minimalism really feels like. Learn about designing minimalist information that gets your customers coming back for more.
Managing Deliverable-Specific Link Anchors: New Suggested Best Practice for Keysdclsocialmedia
1) The document discusses using keys to define and maintain publicly linkable anchors in deliverables produced from DITA source.
2) It recommends putting unique keys on each navigation topicref that should be publicly linkable or cross-referenced, and using navigation keys to determine deliverable anchors.
3) The keys ensure anchors are reliably persistent and do not change from release to release for the same logical component.
Is Your Enterprise “fire-fighting” translation issues? Optimize the process w...dclsocialmedia
Join Scott Carothers, Senior Globalization Executive at Kinetic the Technology Agency for an overview of specific translation metrics that will assist your enterprise in optimizing the translation process, and assist you in leading your organization as an advocate of continual process improvement.
Developing and Implementing a QA Plan During Your Legacy Data to S1000Ddclsocialmedia
This document discusses developing and implementing a quality assurance (QA) plan when converting legacy data. It recommends planning the conversion by asking important initial questions, learning from others, and preparing for the next steps. The document outlines DCL's project startup methodology, including inventorying and assessing the content to convert, prioritizing what to convert and when, analyzing content reuse, creating a conversion specification, normalizing the data, and viewing converted data during quality control. The overall message is to thoroughly plan the conversion by involving stakeholders, understanding the content, and establishing a solid process.
New Directions 2015 – Changes in Content Best Practicesdclsocialmedia
The Center for Information-Development Management (CIDM) and Data Conversion Laboratories (DCL) announce the results of our 2015 Industry Trends Survey. Comparisons with these surveys in previous years provides you with a comprehensive view of what is the same and what is changing in technical information best practices.
While open-source solutions may have no purchase cost, total costs including configuration, customization and support can equal proprietary solutions. DITA provides benefits like reuse and translation but has limitations in areas like graphics, equations, custom output and legacy content migration. PDF publishing from DITA is especially challenging due to the complexity of XSL-FO. DITA works best for organizations with significant reuse across contexts and languages, while smaller groups may find its limitations easier to overcome.
What’s New in OpenText eDOCS Release 16 EP7OpenText
What’s new in OpenText eDOCS Release 16 EP7?
Enhancements drive speed and personalization
OpenText eDOCS secures and centralizes legal enterprise content (document) management to help knowledge workers including lawyers capture, govern, quickly find and securely collaborate on sensitive work product. With Release 16.7 eDOCS accelerates users’ abilities to find and manage their information—dramatically improving productivity with new features that include maximizing working environments “on the go” and AI-powered advanced find.
With OpenText™ Release 16 EP7, eDOCS advances work environments that are highly flexible and customizable with innovations designed to work the way you need to.
II-SDV 2014 Innovation in Building Materials: Implementing a collaborative in...Dr. Haxel Consult
This document discusses Lafarge's implementation of a collaborative intelligence platform called Digimind at their Construction Development Lab (CDL) in India. It provides background on Lafarge, their global R&D efforts including CDLs, and Digimind. The project aims to conduct technological monitoring, competitive analysis, and provide monthly newsletters to Lafarge India on construction trends. It outlines the project steps, sourcing of over 2,000 sources, keyword definitions, and graphical dashboard outputs. Lessons learned include allocating sufficient client resources and ensuring deliverables meet recipient needs. Benefits included developing client's competitive intelligence skills and providing a comprehensive yet flexible solution.
[AIIM] Getting Stuff Done with Content - Tony Peleska and Jordan JonesAIIM International
It’s no longer enough to manage all of the enterprise content you’re storing, you need to put it to work for you. Learn how Cisco Systems and the Minnesota Housing Finance Agency are “Getting Stuff Done” with their content.
1. GRASP is a terminology management software that integrates with SharePoint. It allows users to import, export, update, and manage terminologies directly from SharePoint in formats like CSV, SKOS, and TBX.
2. Key features include managing terminologies in a library, loading terms into term stores, revising terms in working copies, polyhierarchies to model complex relationships, and terminology browsers for end users.
3. GRASP can generate a synonym search thesaurus and entity extraction dictionary from managed terminologies to improve search in SharePoint.
Improve your Chances for Documentation Success with DITA and a CCMS LavaCon L...IXIASOFT
This document discusses how adopting DITA and a content management system (CCMS) can improve documentation success. It outlines key features of DITA including content reuse. Four main reasons for adopting DITA and a CCMS are discussed: needing more efficiency, outgrowing current tools, rising localization costs, and needing content verification. Four things that can be done with DITA and a CCMS are also presented: versioning content, implementing workflows, measuring documentation metrics, and improving localization. The presenter is then available for questions.
Keith Schengili-Roberts: Improve Your Chances for Documentation Success with ...Jack Molisani
Keith Schengili-Roberts presented on how moving to DITA and a content management system (CCMS) can improve chances of documentation success. He outlined key features of DITA like content reuse and separation of form from content. Four chief reasons for wanting to move included needing more efficiency, outgrowing current tools, rising localization costs, and content verification needs. A CCMS allows for versioning, workflow, metrics on production and reuse, and improved localization. It was argued the benefits outweigh upfront costs over time through opportunities for process improvement.
Session at tcworld 2016. Organized by Kristen James Eberlein (Eberlein Consulting LLC); other participants were Joe Gollner (Gnostyx), George Bina (SyncroSoft), Jean-François Ameye (IXIASOFT), and Eliot Kimber (Contrext).
1. DITA is a modular XML standard for encoding documents into reusable topics. It allows content to be reused across multiple outputs for different audiences and tasks.
2. DITA was created by IBM in 2001 to more effectively manage technical documentation. It became an open standard maintained by OASIS in 2005.
3. Key benefits of DITA include single sourcing which allows content to be published in multiple formats from a single XML source file, separation of content from formatting, and reuse of content in different contexts through topic modularization.
Presented at the IXIASOFT User Conference 2015. Kristen James Eberlein and Keith Schengili-Roberts discuss the way the DITA standard has evolved over the last 10 years, where it's at today, and what can be expected in the future.
This document provides an introduction to DITA (Darwin Information Typing Architecture), which is an XML-based standard for authoring and publishing technical documentation. It was designed for technical information based on concepts, tasks, and reference materials. DITA allows for content reuse through topic-oriented design and maps, separates content from formatting, and supports multiple output formats like PDF, HTML, and mobile apps. Adopting DITA provides benefits like reduced costs, increased consistency, and the ability to deliver information to users in various forms.
(Almost) Four Years On: Metrics, ROI, and Other Stories from a Mature DITA CM...Keith Schengili-Roberts
The document summarizes the experience of implementing a DITA content management system (CMS) at AMD's graphics division over almost four years. Key points include:
1) Productivity increased 2.3-3x through content reuse, automation, and fewer formatting issues in localization. Output increased while staff decreased.
2) Localization costs dropped to less than half of pre-CMS levels due to greater content reuse and streamlined processes.
3) Tracking metadata allows comprehensive measurement of productivity, including topics created/modified, translation auto-matches, and topic reuse rates. This data aligns with product release cycles.
LavaCon 2017 - Implementing a Customer-driven Transition to DITA Content: A S...Jack Molisani
When customer expectations uproot your documentation processes and PDF content offering, how do you mobilize a team that has used the same tools and processes to create book-based, unstructured content for over two decades? When new demands drive the change for structured content to support a myriad of users and multi-channel publishing, the logical choice is a DITA workflow.
Join Ciena, The Content Era and Adobe Tech Comm at LavaCon 2017 Portland for an immersive workshop that highlights how a DITA workflow is possible with familiar tools, a modest budget, and creative handling of the content.
This document summarizes a presentation about optimizing DITA-based content for search engine optimization. The presentation discusses how DITA content is transformed and published on the web, and what search engines like Google prioritize, such as descriptive titles, effective short descriptions, and relationship tables. It emphasizes writing content with users in mind by understanding their needs and scenarios. While techniques like keywords and Dublin Core metadata don't significantly impact rankings, focusing on user experience through topics like tasks and troubleshooting is important as search evolves to understand natural language queries.
Introduces CSS pagination features and their strengths and limitations. Suggests that CSS for pagination is much easier to use, maintain, and staff than using XSL-FO, especially using the PDF2 transform provided with the DITA Open Toolkit. Describes the currently-available CSS pagination implementations.
DITA Quick Start Webinar: Defining Your Style Sheet RequirementsSuite Solutions
Your DITA implementation is under way, and promises higher content reusability with shorter time to publication. A key aspect of your implementation is automated multi-channel publishing of your content to a variety of outputs: PDF, HTML, online help, mobile, dynamic web, eLearning and more. In this webinar, expert project manager Yehudit Lindblom and Suite Solutions President Joe Gelb go beyond formatting requirements to review best practices that help you cover all the bases for smooth implementation and easy maintenance of your dynamic publishing customizations.
Learn more about DITA Quick Start http://www.suite-sol.com/pages/solutions/dita-quick-start.html
Follow us on LinkedIn http://www.linkedin.com/company/527916
The document discusses metadata strategies for DITA content at an enterprise scale. It introduces the [A] Content Intelligence Framework, which separates structure and semantics using a Master Content Model and Master Semantic Model. The framework maximizes investments in DITA by enabling metadata-enriched, structured content to be delivered across multiple channels. The document also reviews DITA's built-in metadata and semantic mechanisms and their strengths and weaknesses for implementing metadata at scale.
Analysis of current scenario of your company is very important in deciding the HAT (Help Authoring Tools) and Content Strategy for your company. These PPT slides provides a analysis of existing scenario in a company and how RoboHelp was chosen as the HAT.
Move Our DITA Content to Another CCMS? Seriously? - IXIASOFT User Conference ...IXIASOFT
Presented by Nancy Howe and gg Heath, Information Architects, Teradata Labs at the IXIASOFT User Conference 2016.
How do you move half a million highly intertwined objects from one CCMS to another, while producing new content at a higher rate than ever? In this presentation we'll share the challenges we discovered, the solutions we developed, and the processes we used to migrate DITA content from a proprietary CCMS to the IXIASOFT DITA CMS. Teradata is a long-time DITA user, supporting approximately 300 deliverables, thousands of pages of content with up to 90% reuse, intense filtering, and translation.
The long and winding road of migrating to IXIASOFT DITA-CMS included overcoming technical challenges like bursting massive conref containers into thousands of referable-content topics, completely changing our approach to versioning content, standardizing filtering, and implementing a new translation workflow.
This presentation was made to the Boston DITA Users Group in December 2019. It looks at how the DITA standard is developed, some of the new "features" to expect in DITA 2.0, a brief look at Lightweight DITA, and the possible futures of DITA and structured content in general.
Content Management on Zero Budget: DITA for Small TeamsContrext Solutions
Describes the DITA For Small Teams (D4ST) open-source project as well as the general D4ST approach to putting together DITA author, management, and production environment using free and open-source tools as much as possible.
Is your technical content development organization considering a move to structured authoring and/or DITA (Darwin Information Typing Architecture)? This presentation provides a high-level introduction to what DITA is--and what the benefits of moving to DITA are. DITA is an excellent solution for many--but not all--organizations and projects. This introduction can help you begin to understand why DITA may or may not be a good solution for you.
This document discusses keys to managing distributed content teams. It emphasizes that standards and governance are necessary to enable effective collaboration at scale. Standards provide common boundaries for teams to work within, while governance guides how standards are developed, communicated and enforced through clear roles and processes. The document proposes a model with a Core Team responsible for overall strategy and policies, and Extended Core Teams focused on specific domains to develop standards and guidance. It provides best practices around communication, engagement, accountability and standardizing the standards process. The overall message is that as teams distribute, standards and governance are needed to maintain order and continued progress.
The Intricacies of DITA Content LocalizationIXIASOFT
The document discusses ensuring an organization achieves return on investment from DITA localization. It notes that localization projects often experience unexpected problems related to information modeling, content quality, localization processes, and lack of DITA expertise. The document provides recommendations in these areas such as reusing content strategically, making content easy to understand and translatable, using a DITA-specific localization process, and ensuring localization partners have DITA expertise.
IXIASOFT, a global leader in component content management systems, has officially opened a Japanese subsidiary to better serve customers in Japan. To celebrate this milestone, IXIASOFT hosted a cocktail event at the Canadian Embassy in Tokyo. The company has localized its user interface, documentation, and website into Japanese and hired local resources to expand its sales and support capabilities in the region. IXIASOFT's CEO explained that establishing itself as a Japanese corporation will allow it to better understand and meet the needs of its growing number of customers in Japan.
Industrie 4.0: une opportunité pour un contenu plus intelligent - Documation ...IXIASOFT
Industrie 4.0: une opportunité pour un contenu plus intelligent - Documation 2017, par Nolwenn Kerzreho, Directrice compte technique, Europe, chez IXIASOFT
Short Descriptions Shouldn't Be a Tall Order: Writing Effective Short Descrip...IXIASOFT
Short Descriptions Shouldn't Be a Tall Order: Writing Effective Short Descriptions, Webinar by Keith Schengili-Roberts, IXIASOFT and Joe Storbeck, Jana - Hosted by CIDM
This document summarizes the additions to DITA standards over multiple versions and discusses the complexity of the DITA standard and tagset. It notes that:
- DITA 1.1-1.3 added many new elements and features over time like bookmaps, keys, and specialized domains.
- However, smaller companies with non-technical writers may struggle to implement many new DITA 1.3 features that require specialized resources.
- The document proposes a "Standard DITA" subset for beginners and a "Advanced DITA" full feature set, arguing constraints do not truly simplify the standard. It notes DITA 2.0 aims to address accessibility and simplification
Upgrading PDF Plugins to DITA_DITA-OT Day 2016IXIASOFT
The document provides guidance on updating PDF plugins for DITA OT 2.x from previous versions. It notes many changes required, including replacements for deprecated templates, changes to variable usage, and separation of processing code into new plugin files. It also highlights some new capabilities in OT 2.x like easier customization of front/back matter, pagination, and links. The document aims to help users update their plugins to work with the new version.
Fluid Topics IIXASOFT User Conference 2016 PresentationIXIASOFT
The document describes Fluid Topics, a cloud-based content delivery platform that uses machine learning and text analytics to dynamically deliver technical content to customers. It allows companies to combine content from different sources into a centralized knowledge hub, provides powerful search and personalized recommendations to help users find information, and gives insights into content usage to improve customer support and increase satisfaction. The platform aims to revolutionize how companies deliver technical content and support to customers.
Zoomin Presentation at IXIASOFT User Conference 2016IXIASOFT
Companies are increasingly competing based on customer experience. To improve customer experience, companies need to concentrate on engaging customers through useful content across all touchpoints. A product content hub can centralize content to improve the customer experience throughout the lifecycle from pre-sale to long-term loyal customer. The hub allows for search, personalization, recommendations, updates and analytics across documentation, community forums, knowledge bases and other channels to help customers get tasks done quickly while encouraging ongoing engagement.
Reports and DITA Metrics IXIASOFT User Conference 2016IXIASOFT
The document discusses using metrics to measure the production and quality of DITA-authored documentation. It provides examples of different types of metrics that can be captured from DITA files and a DITA CMS, including metrics on topic types, structural elements, readability, consistency, and reuse. It also demonstrates how to generate reports on metrics using the reporting features of the IXIASOFT DITA CMS and the DITA QA plugin.
Troubleshooting: The Two Laws - IXIASOFT User Conference 2016IXIASOFT
Presented by Alex Kozaris, IXIASOFT IT Specialist at the IXIASOFT User Conference 2016.
Murphy’s Law says that if something can go wrong, it will. But don’t let Murphy tell you what to do; instead come to this presentation where Alex will take you through effective troubleshooting procedures for the issues that he commonly sees with his extensive experience of solving issues involving the IXIASOFT DITA CMS.
Using DRM at Infor - IXIASOFT User Conference 2016IXIASOFT
Presented by Dianne Duffy & Chris Morrison, Information Architects, Infor at the IXIASOFT User Conference 2016.
This presentation was part of a roundtable session specifically for advanced DRM users and featured DRM case studies presented by Ericsson, Infor, and SAP.
Maximize Your oXygen Usage - oXygen XML, Syncro SoftIXIASOFT
In this session, George Bina, Co-Founder of oXygen, will show you how to leverage some of the oXygen functionality to increase the quality of the markup and content in the DITA topics, integrating your own style guide with oXygen, checking project specific rules as the document is created, controlling the elements and attributes that are visible to users, etc. This presentation was given at the IXIASOFT User Conference 2016.
Optimizing Content Reuse with DITA - LavaCon Webinar with Keith Schengili-Rob...IXIASOFT
Join Keith Schengili-Roberts, IXIASOFT DITA Specialist, and the LavaCon crew, for a free webinar on Thursday, September 8, 2016 to learn more about optimizing content reuse with DITA. Just click on the gotowebinar link above to register - it's free!
Optimizing Content Reuse with DITA
DITA was designed around the idea of content reuse. Maps, topics, conrefs and keys all provide the means for sharing and reusing content effectively within a documentation team using the standard. But what are the optimal ways of doing this, and what are the common mistakes first-time DITA users make when it comes to content reuse? Did you know that DITA 1.3 offers up additional means for reusing content via using such things as scoped keys? And what good is content reuse if you can’t find the content you are looking for?
In this presentation IXIASOFT’s DITA Specialist Keith Schengili-Roberts will examine content reuse best practices, and look at how the idea of content reuse has evolved, changed and been refined since DITA first debuted over ten years ago.
Webinar hosted by LavaCon, Sponsored by IXIASOFT.
Metrics for continual improvements - Nolwenn Kerzreho LavaconDublin2016IXIASOFT
The switch to DITA is often justified using a business plan based on the expected Return On Investment (ROI). However, DITA metrics aren't just about cost savings. They are also extremely valuable in evaluating and optimizing your production process as they can help you answer the following questions:
• Is your content effectively serving your audiences?
• Is reuse optimal?
• What are the ongoing content costs?
In this session, you will learn:
• How to set the right metrics for your organization
• How to use DITA metrics beyond cost savings
• How DITA metrics can contribute to a continual improvement process
How and When to Switch to Structured Content - WorkshopIXIASOFT
How and When to Switch to Structured Content - Workshop
Presented by Nolwenn Kerzreho, IXIASOFT Technical Account Manager - Europe, at NORDIC TechKomm 2016.
Mastering Fluent Bit: Ultimate Guide to Integrating Telemetry Pipelines with ...Eric D. Schabell
It's time you stopped letting your telemetry data pressure your budgets and get in the way of solving issues with agility! No more I say! Take back control of your telemetry data as we guide you through the open source project Fluent Bit. Learn how to manage your telemetry data from source to destination using the pipeline phases covering collection, parsing, aggregation, transformation, and forwarding from any source to any destination. Buckle up for a fun ride as you learn by exploring how telemetry pipelines work, how to set up your first pipeline, and exploring several common use cases that Fluent Bit helps solve. All this backed by a self-paced, hands-on workshop that attendees can pursue at home after this session (https://o11y-workshops.gitlab.io/workshop-fluentbit).
AgentExchange is Salesforce’s latest innovation, expanding upon the foundation of AppExchange by offering a centralized marketplace for AI-powered digital labor. Designed for Agentblazers, developers, and Salesforce admins, this platform enables the rapid development and deployment of AI agents across industries.
Email: [email protected]
Phone: +1(630) 349 2411
Website: https://www.fexle.com/blogs/agentexchange-an-ultimate-guide-for-salesforce-consultants-businesses/?utm_source=slideshare&utm_medium=pptNg
How to Batch Export Lotus Notes NSF Emails to Outlook PST Easily?steaveroggers
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2. 2017
A Bit About Us
Leigh W. White
• Background in Theoretical Linguistics
• In Tech Comm since 1996
• Working with XML since ~ 2001
• Working with DITA since ~ 2007
• At IXIASOFT since 2013
• Author of DITA For Print: A DITA Open
Toolkit Workbook
• Contributor to The Language of
Technical Communication and The
Language of Content Strategy
3. 2017
A Bit About Us
Keith Schengili-Roberts
• Working in Tech Comm since early
1990s
• Working with DITA since 2004 (pre-
DITA 1.0)
• Was IXIASOFT’s first customer (AMD);
working with the firm since 2015
• Chair of OASIS DITA Adoption
Committee, member of LwDITA SC
and DITA TC
• Author of four technical titles,
contributor to forthcoming Current
Practices and Trends in Technical
Communication
4. 2017
What We’ll Cover
•Lightweight DITA (LwDITA) background and development
•Markdown as entry to LwDITA
•One typical Markdown to LwDITA workflow using the
IXIASOFT DITA CMS
• There are many!
• Import/export and round-tripping concerns
•Demo
Let’s get started!
5. 2017
What is LwDITA?
•It is “a slimmed-down version of the Darwin Information
Typing Architecture. It is designed to ease adoption and
implementation of DITA.”
•Currently three different versions:
• XDITA (LwDITA using XML)
• HDITA (LwDITA using HTML5)
• MDITA (LwDITA using Markdown)
•There is no official specification (yet), but there is
considerable info available, enough to start working with it
6. 2017
The Evolution of LwDITA
• First publicly mentioned by
Michael Priestley (a co-founder a
DITA) in a presentation at DITA
Europe 2013
• LwDITA goals:
• Reduce complexity by stripping
down DITA tagset to its essentials
• Design would allow SMEs to more
easily create content
• Ease adoption of DITA learning
curve by new groups
• This is the birth of XDITA
7. 2017
LwDITA and HTML5
•Subsequent blog post
(2014) on dita.xml.org by
Michael Priestley that first
outlined authoring
LwDITA based on HTML5
principles = HDITA
•Outlined parallel structure
for XDITA and HDITA
• This sparked a further idea…
does DITA need to be bound
to XML?
8. 2017
Tagless DITA?
•Carlos Evia first suggested
using Markdown in LwDITA
•Jarno Elovirta devised
DITA-OT plugin for
Markdown
•This idea was presented
fully at DITA NA 2015, with
introduction of the idea of
Markdown-based DITA =
MDITA
Carlos
Jarno
9. 2017
So Where is LwDITA Today?
•Being driven by OASIS Lightweight DITA Sub-committee
•Two draft Committee Notes are currently in
development:
• Authoring Elements: Outlines rationale for LwDITA, describes how
XDITA, HDITA and MDITA “tags” are intended to work
• Template-based Specialization: Separate document outlining how a
simplified, template-based specialization mechanism for LwDITA
ought to work
•Committee Notes != Specification
• …but they will outline the path to be taken
10. 2017
LwDITA vs. “Full” DITA
DITA 1.3 All-inclusive:
DITA 1.3 Base:
Lightweight DITA:
•26 document types, 621
elements
•4 document types, 189
elements
•1 document type, 46
elements
11. 2017
Some General LwDITA Guidance
•LwDITA content is still valid DITA and can be
incorporated into “full” DITA
•No automatic “round-tripping” between DITA and
LwDITA
•Just map, no bookmap
•Mixed content not allowed; all text must be in a <p>
•No CALS table elements (i.e. <table>, <row>, <entry>,
etc.)
•It is really “DITA”, as content is not typed (result is a
generic topic)
12. 2017
LwDITA Bonus: Multimedia Controls!
•Current draft of the Committee
Note includes eight additional
elements, most of which are
focused on multimedia
•None of these elements
currently exist in DITA 1.3 (but
may in DITA 2.0)
•Ability to add multimedia
sound/video content in line
with HTML5
Multimedia:
<audio>
<controls>
<fallback>
<poster>
<source>
<track>
<video>
Also:
<fnref>
13. 2017
How MDITA Aligns with Markdown
•There is no single standard for
Markdown
•Base MDITA is derived from
GitHub-flavored Markdown (GFM)
with tables as an option
•“Valid, extended” MDITA includes
GFM, YAML headers, and HDITA
elements where no equivalent
exists in Markdown
• e.g. <note> becomes <p data-hd-
class="note">
=
16. 2017
Interest in LwDITA from the DITA Listening Sessions
LwDITA came up many times
during the OASIS DITA
Listening Sessions (hosted by
DITA Adoption):
•Most were interested in
using it to gather information
from SMEs, typically
software developers
•At least two firms were
already using it in production
17. 2017
One Typical Workflow [1]
1. SMEs or developers/engineers author Markdown in a
third-party system
• Could be procedures, troubleshooting, extracted code samples,
error messages, etc.
• Type of information could drive import process and organization
within DITA CMS... decisions to be made!
2. Markdown is converted to LwDITA* outside of CMS
• Currently no way to dynamically convert upon import, but not out of
the question for future
• Could happen in various ways... we will show use of Markdown and
Normalize DITA-OT plugins
*Does not have to be LwDITA per se... we’ll get to that
18. 2017
One Typical Workflow [2]
3. Converted DITA is imported into the DITA CMS
• Can be imported as read-only
• Can be imported to overwrite previously-imported versions of the
same content or to create new content
• Doctypes of imported content can be retained as-is or refactored as
needed
19. 2017
One Typical Workflow [3]
4. Edit imported content as necessary (if not read-only)
5. Add topics to maps as appropriate
6. Reference from topics as conrefs, conkeyrefs, keys,
cross-refs, etc. as appropriate
7. Send content through review/approval cycle as
appropriate
8. Output deliverables
9. Rinse and repeat
20. 2017
Markdown to LwDITA: A Must?
•Converting Markdown to LwDITA is a safeguard against
introducing elements that would not round-trip back to
Markdown
•If roundtripping is not a concern, convert to full DITA
• Possibly a distinction without a difference since Markdown markup
is limited and therefore will be converted to limited DITA tagset
anyway
•You determine whether content is imported into CMS as
full DITA or LwDITA
21. 2017
Third-party System Export Concerns
Can external conversion process guarantee static file
names and IDs from cycle to cycle?
•If file name is dynamic and different from export to
export, the CMS cannot match incoming content to
existing content to overwrite...will create new content
• Existing references will refer to old content, not new content
•If internal IDs are dynamic and different from export to
export, the CMS will overwrite previous IDs with new
ones
• Existing references will be broken
• Import is a simple overwrite, not an intelligent compare/merge
22. 2017
Round-tripping: DITA CMS Concerns
•Upon import, DITA CMS refactors file names to
aaannnnnnnnnnnnn.xml format
• DITA CMS retains original file name in object properties
This is used for content matching in subsequent imports of same
content (and optionally, original file path)
• Content is exported from DITA CMS with refactored file name
Export could be configured to revert to original file names but not
currently part of DITA CMS
•What kind of matching/overwriting can third-party
system do on import?
24. 2017
MDITA a Solution for Easing Content Conversion?
•One other possible scenario for MDITA -> DITA use is
converting text-based content where no other source file
exists
• e.g. have a PDF of a document but no longer have the source file
that produced it
•Can take text from the file, add YAML headers, plus
search-and-replace routines to add MDITA content. Then
use a textfile-splitting program to process the result into
individual MDITA files.
• These files can then be imported into “full” DITA where additional
processing (i.e. content typing, use of full range of DITA elements)
can be done
25. 2017
In summary / Questions
• LwDITA not finalized but far enough along for use
• Collaborative workflow should be one-way, don’t attempt
roundtripping
• Content modeling of imported content is a must
• File names and id's of content exported from third-party system
must remain static
• DITA CMS not concerned with conversion method; only that
resulting content is valid DITA
• DITA CMS does not include dynamic conversion of content upon
import
• Plugins for converting Markdown to DITA are currently available